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Cendra’s role-based access control (RBAC) system lets you create custom roles with granular permissions. Control exactly who on your team can access which features and perform which actions.
Quick link: Open Permission Settings in Cendra — https://app.cendra.ai/settings/permission-matrix

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How Permissions Work

Permissions follow the format resource:action. Each role defines which resource-action combinations are allowed.

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Resources

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Actions

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Creating Custom Roles

  1. Navigate to Settings → Workspace → Roles
  2. Click Create Role
  3. Name the role (e.g., “Property Manager”, “Guest Support”, “Admin”)
  4. Toggle permissions on/off for each resource-action combination
  5. Save the role

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Example Roles

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Property-Level Access

Beyond role-based permissions, you can restrict team members to specific properties. A team member with “Guest Support” role restricted to 3 properties will only see messages and bookings for those properties.