Cendra supports multiple communication channels for guest messaging: WhatsApp Business, Gmail, Outlook, and booking platforms like Airbnb and Booking.com (via your PMS inbox). Connect at least one channel to start receiving guest messages in your unified inbox.Documentation Index
Fetch the complete documentation index at: https://docs.cendra.ai/llms.txt
Use this file to discover all available pages before exploring further.
Quick links: Connect WhatsApp — https://app.cendra.ai/settings/whatsapp-connection | Connect Email — https://app.cendra.ai/settings/workspace
Available Channels
| Channel | How to connect | Best for |
|---|---|---|
| WhatsApp Business | WhatsApp Business API setup in Settings → WhatsApp | International guests, instant messaging |
| Gmail | Google OAuth in Settings → Email | Email-based guest communication |
| Outlook | Microsoft OAuth in Settings → Email | Microsoft 365 / business email users |
Connecting WhatsApp Business
- Navigate to Settings → WhatsApp Connection
- Follow the 3-step setup wizard:
- Select your WhatsApp Business account
- Configure message templates
- Complete the integration
- Once connected, guest WhatsApp messages appear in your unified inbox
Connecting Email (Gmail or Outlook)
- Navigate to Settings → Email
- Click Add Email Account
- Choose Gmail or Outlook
- Authenticate via OAuth (Google or Microsoft login)
- Cendra starts syncing incoming guest emails immediately
All Channels in One Inbox
Once connected, all guest messages — regardless of channel — appear in Cendra’s unified inbox. You see WhatsApp messages, Gmail emails, and Outlook emails in a single view, with AI suggestions for each.Next: Test in Sandbox
Test your AI agent before deploying it to live guest conversations.