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Cendra supports multiple communication channels for guest messaging: WhatsApp Business, Gmail, Outlook, and booking platforms like Airbnb and Booking.com (via your PMS inbox). Connect at least one channel to start receiving guest messages in your unified inbox.

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Available Channels

ChannelHow to connectBest for
WhatsApp BusinessWhatsApp Business API setup in Settings → WhatsAppInternational guests, instant messaging
GmailGoogle OAuth in Settings → EmailEmail-based guest communication
OutlookMicrosoft OAuth in Settings → EmailMicrosoft 365 / business email users

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Connecting WhatsApp Business

  1. Navigate to Settings → WhatsApp Connection
  2. Follow the 3-step setup wizard:
    • Select your WhatsApp Business account
    • Configure message templates
    • Complete the integration
  3. Once connected, guest WhatsApp messages appear in your unified inbox
Full WhatsApp setup guide →

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Connecting Email (Gmail or Outlook)

  1. Navigate to Settings → Email
  2. Click Add Email Account
  3. Choose Gmail or Outlook
  4. Authenticate via OAuth (Google or Microsoft login)
  5. Cendra starts syncing incoming guest emails immediately
You can also connect email via IMAP for custom email servers.

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All Channels in One Inbox

Once connected, all guest messages — regardless of channel — appear in Cendra’s unified inbox. You see WhatsApp messages, Gmail emails, and Outlook emails in a single view, with AI suggestions for each.

Next: Test in Sandbox

Test your AI agent before deploying it to live guest conversations.