Availability & Booking Rules

Quick link: Open Properties in Cendra — https://app.cendra.ai/properties — select a property to view its availability and booking rules.

Availability Settings

Setting	Description
Default availability	Whether the property is available for booking by default
Booking window	How far in advance guests can book
Advance notice	Minimum notice before a booking can be made
Preparation time	Buffer between reservations for cleaning and turnover
Check-in restrictions	Specific days or times when check-in is allowed
Maximum nights per year	Annual cap on rental nights (for regulatory compliance)

Setting	Description
Minimum stay	Shortest allowed reservation (e.g., 2 nights minimum)
Maximum stay	Longest allowed reservation (e.g., 30 nights maximum)

Setting

Description

Minimum stay

Shortest allowed reservation (e.g., 2 nights minimum)

Maximum stay

Longest allowed reservation (e.g., 30 nights maximum)

How AI Uses Availability Data

When a guest asks “is the property available next weekend?”, Cendra’s AI:

Checks the property’s calendar availability from the PMS

Verifies the request meets booking rules (minimum stay, advance notice)

Responds with accurate availability information

This eliminates manual calendar checks and ensures guests get instant, accurate answers.

Availability Settings