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Cendra syncs availability settings and booking rules from your property management system, making this data available to AI agents for accurate guest responses about availability inquiries.

Availability Settings

SettingDescription
Default availabilityWhether the property is available for booking by default
Booking windowHow far in advance guests can book
Advance noticeMinimum notice before a booking can be made
Preparation timeBuffer between reservations for cleaning and turnover
Check-in restrictionsSpecific days or times when check-in is allowed
Maximum nights per yearAnnual cap on rental nights (for regulatory compliance)

Length of Stay Limits

SettingDescription
Minimum stayShortest allowed reservation (e.g., 2 nights minimum)
Maximum stayLongest allowed reservation (e.g., 30 nights maximum)

How AI Uses Availability Data

When a guest asks “is the property available next weekend?”, Cendra’s AI:
  1. Checks the property’s calendar availability from the PMS
  2. Verifies the request meets booking rules (minimum stay, advance notice)
  3. Responds with accurate availability information
This eliminates manual calendar checks and ensures guests get instant, accurate answers.