How It Works
Cendra offers two language modes per agent:| Mode | Behavior |
|---|---|
| Match Customer Language (default) | AI detects the guest’s language and responds in the same language automatically |
| Fixed language | AI always responds in a specific language regardless of what the guest writes |
Supported Languages
Cendra supports 90+ languages for AI responses, including:| Region | Languages |
|---|---|
| Europe | English, Spanish, French, German, Italian, Portuguese, Dutch, Swedish, Danish, Finnish, Norwegian, Polish, Czech, Greek, Romanian, Hungarian, Bulgarian, Slovak, Slovenian, Croatian, Serbian, Estonian, Latvian, Lithuanian, Albanian, Bosnian, Macedonian, Icelandic, Maltese, Catalan, Basque, Galician, Welsh, Irish |
| Middle East & Africa | Arabic, Hebrew, Persian, Turkish, Azerbaijani, Georgian, Armenian, Afrikaans, Swahili, Amharic |
| Asia-Pacific | Chinese (Simplified & Traditional), Japanese, Korean, Hindi, Bengali, Urdu, Tamil, Telugu, Malayalam, Kannada, Gujarati, Marathi, Punjabi, Nepali, Sinhala, Thai, Vietnamese, Indonesian, Malay, Mongolian |
| Central Asia | Kazakh, Uzbek, Belarusian, Ukrainian, Russian |
Why Multi-Language Matters for Short-Term Rentals
Short-term rental operators host guests from around the world. Language barriers create friction:- Guests prefer their native language — a guest from France is more likely to engage and feel welcomed when the AI responds in French
- International markets — properties in tourist destinations receive inquiries in dozens of languages
- OTA guests — Airbnb and Booking.com guests come from every country, each expecting communication in their language
- Faster resolution — guests understand responses better in their native language, reducing back-and-forth
How Cendra’s AI Translates
Cendra doesn’t use a separate translation step. The AI natively generates responses in the target language:- Guest sends a message in any language
- AI detects the language automatically
- AI generates a response directly in that language — not “translate English to Spanish” but “think and respond in Spanish”
- Knowledge base is language-agnostic — your property information is stored once (typically in English) and the AI adapts it to any language when responding
Translation in the Inbox
Cendra’s unified inbox also includes translation features for your team:- Incoming message translation — see a translated version of any guest message alongside the original
- Team understands every language — even if your team only speaks English, they can read and respond to guests in any language through the AI
Per-Agent Language Configuration
Different agents can use different language settings:| Agent | Language setting | Use case |
|---|---|---|
| Guest Support Agent | Match Customer Language | General guest communication — respond in whatever language they write |
| Owner Communication Agent | Fixed: English | Internal communication with property owners — always in English |
| VIP Agent | Match Customer Language | Premium guests get native-language responses |
Language + Knowledge Base
Your knowledge base content (house rules, amenities, check-in instructions) is typically written in English. When a guest asks about WiFi in German, the AI:- Retrieves the WiFi information from the English knowledge base
- Generates a response in German using that information
- Sends a natural German response — not a robotic translation