How Upsells Work
- Create an upsell offer — define the service, pricing, and delivery method
- Set targeting rules — choose which properties, days, and reservation stages trigger the offer
- Cendra delivers automatically — AI sends the offer via WhatsApp or email at the configured time
- Guest accepts or declines — payment is collected through Stripe if the guest accepts
- Track performance — monitor acceptance rates, revenue, and trends in the Upsell Tracker
Upsell Types
| Type | Example | How it works |
|---|---|---|
| Early check-in | ”Check in at 10am for $30” | Offered before arrival |
| Late checkout | ”Check out at 2pm for $25” | Offered during stay |
| Gap upsell | Services offered between reservations | Targets available gaps in calendar |
| Add-on service | Airport transfer, grocery delivery, spa | Offered pre-arrival or during stay |
Pricing Models
| Model | Description |
|---|---|
| Fixed price | Set amount per upsell (e.g., $30 for early check-in) |
| Hourly | Per-hour pricing (e.g., $15/hour for early check-in) |
| Percentage | Percentage of nightly rate |
| Gap percentage | Percentage-based pricing for calendar gap offers |
Configuration Options
| Setting | Description |
|---|---|
| Target properties | Specific properties or all |
| Days of week | Which days the offer is active |
| Advance notice | Minimum time before check-in to send offer |
| Min/max night triggers | Offer based on reservation length |
| Delivery method | WhatsApp, email, or both |
| Payment collection | Pre-payment via Stripe or pay on arrival |
Upsell Tracker
The Upsell Tracker dashboard provides:- KPI cards — total revenue, acceptance rate, active offers
- Performance charts — revenue trends over time
- Per-offer metrics — which upsells perform best
- Property breakdown — revenue by property