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Cendra’s upsell system automatically offers guests extras like early check-in, late checkout, airport transfers, and add-on services via WhatsApp, email, and booking platforms. Upsells are delivered at the right moment in the guest journey — generating additional revenue without manual effort.
Quick link: Open Upsell Management in Cendra — https://app.cendra.ai/upsell

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How Upsells Work

  1. Create an upsell offer — define the service, pricing, and delivery method
  2. Set targeting rules — choose which properties, days, and reservation stages trigger the offer
  3. Cendra delivers automatically — AI sends the offer via WhatsApp or email at the configured time
  4. Guest accepts or declines — payment is collected through Stripe if the guest accepts
  5. Track performance — monitor acceptance rates, revenue, and trends in the Upsell Tracker

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Upsell Types

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Pricing Models

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Configuration Options

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Upsell Tracker

The Upsell Tracker dashboard provides:
  • KPI cards — total revenue, acceptance rate, active offers
  • Performance charts — revenue trends over time
  • Per-offer metrics — which upsells perform best
  • Property breakdown — revenue by property