What Contact Records Include
| Field | Description |
|---|---|
| Name | Guest’s full name from PMS or communication channel |
| Email address | |
| Phone | Phone number (from WhatsApp or PMS) |
| Contact type | Categorization (guest, owner, vendor, etc.) |
| Reservation history | All bookings associated with this contact |
| Message history | Full conversation history across all channels |
| Labels | Automatically applied labels based on conditions |
Features
- Search — find contacts by name or any field with instant autocomplete
- Filter by type — view only guests, owners, or custom contact types
- Create contacts — manually add contacts not synced from PMS
- Edit contacts — update contact information
- Export — bulk export contacts for external use
- Linked reservations — see all bookings associated with each contact
How Contacts Feed AI Agents
When a guest messages, Cendra matches them to a contact record. The AI then has access to:- Past communication history (what was discussed before)
- Reservation details (current and past bookings)
- Contact labels (VIP, returning guest, etc.)
- Preferred language