Agent Hub

Documentation Index

Fetch the complete documentation index at: https://docs.cendra.ai/llms.txt

Use this file to discover all available pages before exploring further.

Cendra’s Agent Hub is the central configuration interface for creating and managing AI agents. Each agent has its own identity, tone, working mode, and set of rules — giving you granular control over how AI handles guest communication for different properties or scenarios.

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Creating an Agent

1. Navigate to Agent Hub → Agents
2. Click Create Agent
3. Configure the agent’s identity:
   • Agent name — a descriptive name (e.g., “Guest Support Agent”, “Owner Communication”)
   • Active status — toggle to activate or deactivate the agent

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Agent Configuration Tabs

Each agent has 6 configuration tabs: Navigate to Agent Hub → Agents to manage your AI agents: https://app.cendra.ai/agents

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General

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Custom Instructions

Define how your AI agent should behave — its personality, communication style, and constraints. This is a free-text field where you describe what the agent should do and how.

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Tone Selection

Choose from 8 built-in tone templates: You can also create a custom tone by describing your preferred style and adding extra instructions.

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Signature

Append a custom signature to every AI-generated message — useful for branding or compliance.

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Tools

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Response Language

Choose from 90+ languages for AI responses. Options include:

• Match Customer Language (default) — AI responds in whatever language the guest writes in
• Any specific language — English, Spanish, French, German, Arabic, Chinese, Japanese, Turkish, Portuguese, and 80+ more

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AI Capabilities

Toggle these features on or off per agent:

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Auto Mark as Done

When enabled, Cendra automatically marks conversations as resolved after the AI responds successfully.

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Settings

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Working Mode

Control when and how the AI responds:

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Response Timing

Fine-tune response behavior:

• Response delay — 0 to 10 minutes before the AI responds (makes responses feel more natural)
• Cool-off period — minimum wait time between consecutive AI messages (0 to 10 minutes)

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Timezone

• Match Property Timezone (default) — AI uses each property’s timezone for scheduling
• Manual selection — choose from 500+ IANA timezones

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Reservation Status Filter

Select which booking stages trigger AI responses:

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Property Assignment

Assign the agent to specific properties, or leave empty to handle all properties in the workspace.