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Cendra’s Agent Hub is the central configuration interface for creating and managing AI agents. Each agent has its own identity, tone, working mode, and set of rules — giving you granular control over how AI handles guest communication for different properties or scenarios.

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Creating an Agent

  1. Navigate to Agent Hub → Agents
  2. Click Create Agent
  3. Configure the agent’s identity:
    • Agent name — a descriptive name (e.g., “Guest Support Agent”, “Owner Communication”)
    • Active status — toggle to activate or deactivate the agent

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Agent Configuration Tabs

Each agent has 6 configuration tabs:
TabWhat it controls
GeneralAgent identity, custom instructions, tone, signature
AI RulesSafety guardrails and behavioral restrictions
ToolsResponse language, AI capabilities, automation toggles
SettingsWorking mode, schedule, response timing, scope
TagsConversation categorization with escalation levels
EscalationsRules for when to hand off to humans
Navigate to Agent Hub → Agents to manage your AI agents.

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General

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Custom Instructions

Define how your AI agent should behave — its personality, communication style, and constraints. This is a free-text field where you describe what the agent should do and how.

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Tone Selection

Choose from 8 built-in tone templates:
ToneStyle
ProfessionalBusiness-appropriate, clear, and courteous
FriendlyWarm, approachable, conversational
FormalStructured, respectful, traditional
CasualRelaxed, informal, natural
TechnicalPrecise, detailed, informative
ConversationalNatural flow, engaging, personable
EmpatheticUnderstanding, supportive, caring
AssertiveConfident, direct, action-oriented
You can also create a custom tone by describing your preferred style and adding extra instructions.

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Signature

Append a custom signature to every AI-generated message — useful for branding or compliance.

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Tools

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Response Language

Choose from 90+ languages for AI responses. Options include:
  • Match Customer Language (default) — AI responds in whatever language the guest writes in
  • Any specific language — English, Spanish, French, German, Arabic, Chinese, Japanese, Turkish, Portuguese, and 80+ more

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AI Capabilities

Toggle these features on or off per agent:
CapabilityWhat it does
Search InternetAI can access weather, local recommendations, directions, and events
Search AvailabilityAI can check property availability and booking status
Suggest Alternative ListingsAI recommends other properties when the requested one is unavailable

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Auto Mark as Done

When enabled, Cendra automatically marks conversations as resolved after the AI responds successfully.

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Settings

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Working Mode

Control when and how the AI responds:
ModeBehavior
24/7 AutopilotAI responds at all hours, fully autonomous
Semi-AutoAI drafts responses for human review before sending
Business HoursAI responds only during configured working hours
Custom ScheduleSet specific days and time windows for AI responses

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Response Timing

Fine-tune response behavior:
  • Response delay — 0 to 10 minutes before the AI responds (makes responses feel more natural)
  • Cool-off period — minimum wait time between consecutive AI messages (0 to 10 minutes)

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Timezone

  • Match Property Timezone (default) — AI uses each property’s timezone for scheduling
  • Manual selection — choose from 500+ IANA timezones

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Reservation Status Filter

Select which booking stages trigger AI responses:
StatusDescription
InquiryGuest has inquired but not booked
Follow-upAwaiting guest response
ConfirmedBooking confirmed
Arriving in 2 daysGuest arriving soon
Check-in todayArrival day
Check-in tomorrowDay before arrival
Currently hostingGuest is currently staying
Check-out todayDeparture day
Post-stayAfter checkout
ExpiredBooking expired

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Property Assignment

Assign the agent to specific properties, or leave empty to handle all properties in the workspace.