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Cendra’s Agent Hub is the central configuration interface for creating and managing AI agents. Each agent has its own identity, tone, working mode, and set of rules — giving you granular control over how AI handles guest communication for different properties or scenarios.

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Creating an Agent

  1. Navigate to Agent Hub → Agents
  2. Click Create Agent
  3. Configure the agent’s identity:
    • Agent name — a descriptive name (e.g., “Guest Support Agent”, “Owner Communication”)
    • Active status — toggle to activate or deactivate the agent

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Agent Configuration Tabs

Each agent has 6 configuration tabs: Navigate to Agent Hub → Agents to manage your AI agents: https://app.cendra.ai/agents

Agent Hub — General tab with agent name, custom instructions, tone selection, and signature

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General

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Custom Instructions

Define how your AI agent should behave — its personality, communication style, and constraints. This is a free-text field where you describe what the agent should do and how.

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Tone Selection

Choose from 8 built-in tone templates: You can also create a custom tone by describing your preferred style and adding extra instructions.

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Signature

Append a custom signature to every AI-generated message — useful for branding or compliance.

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Tools

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Response Language

Choose from 90+ languages for AI responses. Options include:
  • Match Customer Language (default) — AI responds in whatever language the guest writes in
  • Any specific language — English, Spanish, French, German, Arabic, Chinese, Japanese, Turkish, Portuguese, and 80+ more

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AI Capabilities

Toggle these features on or off per agent:

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Auto Mark as Done

When enabled, Cendra automatically marks conversations as resolved after the AI responds successfully.

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Settings

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Working Mode

Control when and how the AI responds:

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Response Timing

Fine-tune response behavior:
  • Response delay — 0 to 10 minutes before the AI responds (makes responses feel more natural)
  • Cool-off period — minimum wait time between consecutive AI messages (0 to 10 minutes)

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Timezone

  • Match Property Timezone (default) — AI uses each property’s timezone for scheduling
  • Manual selection — choose from 500+ IANA timezones

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Reservation Status Filter

Select which booking stages trigger AI responses:

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Property Assignment

Assign the agent to specific properties, or leave empty to handle all properties in the workspace.