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Cendra is an AI-powered guest communication platform for short-term rental operators. It connects to 45+ property management systems — including Guesty, Hostaway, Lodgify, Cloudbeds, OwnerRez, and Beds24 — and automates guest messaging across WhatsApp, email, and OTA platforms like Airbnb and Booking.com from a single unified inbox. Cendra’s AI agents handle guest inquiries, check-in instructions, upsells, and issue resolution autonomously, while giving property managers full visibility and control through a human-in-the-loop copilot interface.

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What Cendra Does

AI Guest Messaging

Configurable AI agents respond to guest inquiries 24/7 across WhatsApp, email, and OTA channels, trained on your property’s knowledge base.

Unified Inbox

One inbox for all guest messages from WhatsApp, email, and booking platforms like Airbnb and Booking.com — with AI-powered suggestions and automatic responses.

45+ PMS Integrations

Native integrations with Guesty, Hostaway, and Lodgify, plus 40+ additional PMS via unified API — syncs properties, reservations, and guest data in real time.

Revenue Optimization

Automated upsells for early check-in, late checkout, and extras — delivered via WhatsApp, email, and booking platforms at the right moment.

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Who Uses Cendra

Cendra is built for short-term rental operators who manage properties on platforms like Airbnb, Booking.com, and Vrbo through a property management system. Whether you manage 5 properties or 500, Cendra automates the repetitive guest communication that consumes your team’s time. Property managers use Cendra to:
  • Automate 80%+ of guest messages without sacrificing quality
  • Respond to guests in seconds, 24/7, across WhatsApp, email, and booking platforms
  • Sync all guest and reservation data from their PMS automatically
  • Generate additional revenue through automated upsells
  • Monitor AI performance and intervene when needed through the copilot

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How Cendra Works

Cendra connects to your existing property management system and communication channels, then deploys AI agents trained on your property data:
  1. Connect your PMS — Cendra syncs properties, reservations, pricing, and guest details from your PMS in real time
  2. Connect your channels — Link WhatsApp Business, Gmail, or Outlook to receive all guest messages in one inbox
  3. Train your AI — Cendra builds a knowledge base from your property data. Add house rules, local tips, and custom procedures
  4. Test in Sandbox — Send test messages to your AI agent before going live. Verify it handles common scenarios correctly
  5. Go live — Deploy your AI agent to handle guest messages automatically, with full control over what gets automated vs. escalated

See How It Works

Deep dive into Cendra’s AI pipeline, knowledge base, and automation levels.

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Get Started

Explore Integrations

See the full list of 45+ supported PMS integrations.

Sign Up

Create your free Cendra workspace and connect your PMS in under 5 minutes.