Automation Levels
| Level | What happens | Best for |
|---|---|---|
| Manual | AI suggests responses, you review and send | First week — learning how the AI handles your properties |
| Semi-automated | AI sends routine messages, flags complex ones for review | Building confidence — AI handles the easy stuff |
| Autopilot | AI handles everything, escalates edge cases to your team | Full automation — AI manages 80%+ of guest communication |
How to Go Live
- Navigate to Agent Hub → Agents → your agent → Settings
- Select your working mode:
- 24/7 Autopilot — AI responds at all hours
- Business Hours — AI responds during your configured hours
- Custom Schedule — set specific days and times
- Semi-Auto — AI drafts responses for your approval
- Configure response timing:
- Response delay — wait 0-10 minutes before responding (feels more natural)
- Cool-off period — minimum gap between consecutive messages
- Set reservation status filters — choose which booking stages trigger AI responses (inquiry, confirmed, arriving, hosting, etc.)
- Optionally assign the agent to specific properties or leave it active for all
Recommended Go-Live Strategy
- Week 1: Semi-Auto — AI drafts every response, you approve before sending. Learn what the AI does well and where it needs help.
- Week 2: Autopilot with guardrails — Enable autopilot but keep escalation rules tight. AI handles routine questions, escalates anything complex.
- Week 3+: Full Autopilot — Loosen escalation rules as confidence grows. AI handles 80%+ of messages automatically.
Monitoring
After going live, monitor AI performance from the Dashboard:- Automation rate — percentage of messages handled without human intervention
- Escalation rate — how often the AI hands off to your team
- Response time — how quickly guests receive replies
- Active issues — messages that need attention
Explore the Dashboard
Monitor your AI agent’s performance and identify areas for improvement.