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Documentation Index

Fetch the complete documentation index at: https://docs.cendra.ai/llms.txt

Use this file to discover all available pages before exploring further.

Once you’ve tested your AI agent in the Sandbox, you’re ready to go live. Cendra supports three automation levels so you can start with full oversight and increase automation as you build confidence.
Quick link: Open Agent Settings in Cendra — https://app.cendra.ai/agents — select your agent, then click the Settings tab to configure your automation level.

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Automation Levels

LevelWhat happensBest for
ManualAI suggests responses, you review and sendFirst week — learning how the AI handles your properties
Semi-automatedAI sends routine messages, flags complex ones for reviewBuilding confidence — AI handles the easy stuff
AutopilotAI handles everything, escalates edge cases to your teamFull automation — AI manages 80%+ of guest communication

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How to Go Live

  1. Navigate to Agent Hub → Agents → your agent → Settings
  2. Select your working mode:
    • 24/7 Autopilot — AI responds at all hours
    • Business Hours — AI responds during your configured hours
    • Custom Schedule — set specific days and times
    • Semi-Auto — AI drafts responses for your approval
  3. Configure response timing:
    • Response delay — wait 0-10 minutes before responding (feels more natural)
    • Cool-off period — minimum gap between consecutive messages
  4. Set reservation status filters — choose which booking stages trigger AI responses (inquiry, confirmed, arriving, hosting, etc.)
  5. Optionally assign the agent to specific properties or leave it active for all
  1. Week 1: Semi-Auto — AI drafts every response, you approve before sending. Learn what the AI does well and where it needs help.
  2. Week 2: Autopilot with guardrails — Enable autopilot but keep escalation rules tight. AI handles routine questions, escalates anything complex.
  3. Week 3+: Full Autopilot — Loosen escalation rules as confidence grows. AI handles 80%+ of messages automatically.

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Monitoring

After going live, monitor AI performance from the Dashboard:
  • Automation rate — percentage of messages handled without human intervention
  • Escalation rate — how often the AI hands off to your team
  • Response time — how quickly guests receive replies
  • Active issues — messages that need attention

Explore the Dashboard

Monitor your AI agent’s performance and identify areas for improvement.