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Cendra’s Dashboard provides real-time analytics on AI automation performance, guest communication metrics, active issues, and escalation rates. Monitor how your AI agents are performing across all properties from a single view.
Quick link: Open Dashboard in Cendra — https://app.cendra.ai/dashboard

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Dashboard Components

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Active Issues

A summary card showing the number of open issues that need attention — messages the AI escalated, missing knowledge requests, and unresolved guest problems. A chart showing AI automation performance over time:
  • Automation rate — percentage of messages handled by AI without human intervention
  • Semi-automated — messages where AI drafted a response for human approval
  • Manual — messages that required full human response

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Escalation Chart

Track how often and why conversations are escalated to your team:
  • Escalation frequency over time
  • Most common escalation triggers
  • Resolution time for escalated conversations

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Property Automation Grid

Per-property breakdown of AI performance:
  • Automation rate by property
  • Message volume by property
  • Escalation rate by property

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Date Range Filtering

Filter all dashboard metrics by custom date ranges to analyze specific periods.

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Key Metrics

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Using the Dashboard

  • Monitor daily — check active issues and automation rate each morning
  • Identify patterns — if escalation rate spikes, investigate which properties or topics are causing it
  • Improve knowledge — dashboard highlights knowledge gaps. Add missing information to improve automation rate.
  • Track progress — watch automation rate increase over time as you refine your AI agents