Dashboard Components
Active Issues
A summary card showing the number of open issues that need attention — messages the AI escalated, missing knowledge requests, and unresolved guest problems.Automation Trends
A chart showing AI automation performance over time:- Automation rate — percentage of messages handled by AI without human intervention
- Semi-automated — messages where AI drafted a response for human approval
- Manual — messages that required full human response
Escalation Chart
Track how often and why conversations are escalated to your team:- Escalation frequency over time
- Most common escalation triggers
- Resolution time for escalated conversations
Property Automation Grid
Per-property breakdown of AI performance:- Automation rate by property
- Message volume by property
- Escalation rate by property
Date Range Filtering
Filter all dashboard metrics by custom date ranges to analyze specific periods.Key Metrics
| Metric | What it measures |
|---|---|
| Automation rate | % of messages handled by AI without human help |
| Escalation rate | % of messages escalated to human team |
| Response time | Average time between guest message and response |
| Active issues | Number of unresolved items needing attention |
| Messages handled | Total messages processed by AI |
| Knowledge gaps | Questions the AI couldn’t answer (missing knowledge) |
Using the Dashboard
- Monitor daily — check active issues and automation rate each morning
- Identify patterns — if escalation rate spikes, investigate which properties or topics are causing it
- Improve knowledge — dashboard highlights knowledge gaps. Add missing information to improve automation rate.
- Track progress — watch automation rate increase over time as you refine your AI agents