Why Test in the Sandbox
- Verify accuracy — confirm the AI answers common questions correctly using your property data
- Test guardrails — make sure AI Rules prevent unwanted responses
- Check escalations — verify that escalation rules trigger when they should
- Tune tone — confirm the AI’s communication style matches your brand
- Build confidence — feel comfortable before switching to autopilot
Mock Reservation Setup
Configure a test reservation to simulate different guest scenarios:| Setting | Options |
|---|---|
| Property | Select from your synced properties |
| Check-in date/time | Any date — test pre-arrival, during-stay, and post-stay scenarios |
| Check-out date/time | Any date |
| Reservation status | Inquiry, Follow-up, Confirmed, Arriving, Check-in today, Currently hosting, Check-out today, Post-stay, Expired |
| Booking channel | Airbnb, Booking.com, Direct, Other |
| Guest count | Adults and children |
| Payment status | Paid or unpaid (affects payment reminder behavior) |
| Message date/time | When the test message was “sent” (affects time-sensitive responses) |
How to Test
- Navigate to Agent Hub → Test Agent
- Select a property and configure the mock reservation
- Type a message in the chat input
- Review the AI’s response
- Adjust knowledge, rules, or agent settings as needed
- Repeat until you’re satisfied
Recommended Test Scenarios
| Test | What to verify |
|---|---|
| ”What time is check-in?” | Correct property-specific check-in time |
| ”What’s the WiFi password?” | Retrieves from knowledge base |
| ”Can I bring my dog?” | References pet policy |
| ”I want a refund” | Escalation triggers (if configured) |
| “Where’s the nearest grocery store?” | Local recommendations from knowledge base |
| Message in Spanish/French | Language matching works correctly |
| ”The shower is broken” | Maintenance escalation triggers |
| ”Can I check in at 10am?” | Early check-in upsell or escalation per your rules |
Sandbox Limitations
- Messages are not sent to real guests
- No actual PMS data is modified
- Upsell offers are simulated but not charged
- The Sandbox does not connect to WhatsApp or email — it’s a standalone chat interface