Sandbox — Test Your AI

Quick link: Open Sandbox in Cendra — https://app.cendra.ai/sandbox

Why Test in the Sandbox

Verify accuracy — confirm the AI answers common questions correctly using your property data

Test guardrails — make sure AI Rules prevent unwanted responses

Check escalations — verify that escalation rules trigger when they should

Tune tone — confirm the AI’s communication style matches your brand

Build confidence — feel comfortable before switching to autopilot

Mock Reservation Setup

Configure a test reservation to simulate different guest scenarios:

Setting	Options
Property	Select from your synced properties
Check-in date/time	Any date — test pre-arrival, during-stay, and post-stay scenarios
Check-out date/time	Any date
Reservation status	Inquiry, Follow-up, Confirmed, Arriving, Check-in today, Currently hosting, Check-out today, Post-stay, Expired
Booking channel	Airbnb, Booking.com, Direct, Other
Guest count	Adults and children
Payment status	Paid or unpaid (affects payment reminder behavior)
Message date/time	When the test message was “sent” (affects time-sensitive responses)

How to Test

Navigate to Agent Hub → Test Agent

Select a property and configure the mock reservation

Type a message in the chat input

Review the AI’s response

Adjust knowledge, rules, or agent settings as needed

Repeat until you’re satisfied

Recommended Test Scenarios

Test	What to verify
”What time is check-in?”	Correct property-specific check-in time
”What’s the WiFi password?”	Retrieves from knowledge base
”Can I bring my dog?”	References pet policy
”I want a refund”	Escalation triggers (if configured)
“Where’s the nearest grocery store?”	Local recommendations from knowledge base
Message in Spanish/French	Language matching works correctly
”The shower is broken”	Maintenance escalation triggers
”Can I check in at 10am?”	Early check-in upsell or escalation per your rules

Why Test in the Sandbox