What Cendra Sends to Slack
| Notification type | When it’s sent |
|---|---|
| Escalations | When a conversation is escalated from AI to human |
| New messages | When important guest messages arrive |
| Operational alerts | Device offline, sync issues, system notifications |
How It Works
- Connect your Slack workspace in Cendra settings
- Select which Slack channel receives notifications
- Configure which events trigger Slack messages
- Receive real-time alerts as they happen
Use Case
Slack integration is ideal for teams that:- Monitor guest communication from Slack rather than switching apps
- Need instant escalation alerts for on-call property managers
- Want operational notifications (device offline, sync failures) in a shared channel