Slack Integration - Cendra

Cendra integrates with Slack to send real-time notifications about guest conversations, escalations, and important events directly to your team’s Slack channels. Stay informed without keeping the Cendra inbox open.

What Cendra Sends to Slack

Notification type	When it’s sent
Escalations	When a conversation is escalated from AI to human
New messages	When important guest messages arrive
Operational alerts	Device offline, sync issues, system notifications

How It Works

Connect your Slack workspace in Cendra settings
Select which Slack channel receives notifications
Configure which events trigger Slack messages
Receive real-time alerts as they happen

Use Case

Slack integration is ideal for teams that:

Monitor guest communication from Slack rather than switching apps
Need instant escalation alerts for on-call property managers
Want operational notifications (device offline, sync failures) in a shared channel