What Syncs From Direct
| Data | Details |
|---|---|
| Properties | Name, address, amenities, descriptions, photos, room configuration |
| Reservations | Check-in/out dates, guest count, status, special requests, booking source |
| Guest profiles | Name, email, phone number, language preference |
| Pricing | Nightly rates, seasonal rates, fees, discounts, taxes |
| Availability | Calendar availability, min/max stay, advance notice |
| Booking rules | Preparation time, check-in restrictions, length of stay limits |
Exact fields depend on Direct API capabilities. Core reservation and property data syncs for all PMS integrations.
How It Works
- Connect — Select Direct during Cendra onboarding and authenticate your account
- Auto-sync — Cendra imports your properties and active reservations
- Real-time updates — Booking changes sync automatically
- AI responds — Guest messages are answered using live Direct data
What Cendra Can Do With Direct Data
| Scenario | How Cendra uses Direct data |
|---|---|
| Guest asks about check-in | AI retrieves check-in time and instructions from Direct property details |
| Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules |
| Guest asks about amenities | AI references the property’s amenity list synced from Direct |
| Pre-arrival message | AI sends check-in instructions using reservation dates and property address |
| Guest asks about pricing | AI references nightly rate and fees from Direct booking |
Communication Channels
Once Direct is connected, Cendra handles guest messaging across:- WhatsApp Business — automated two-way messaging
- Gmail — AI reads and responds to guest emails
- Outlook — AI reads and responds to guest emails
- OTA & PMS Inbox — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS
Setup Time
Under 5 minutes. Select Direct from the PMS dropdown during onboarding and authenticate your account.Get Started with Direct + Cendra
Create your Cendra workspace and connect Direct in under 5 minutes.