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Cendra integrates with Direct to sync properties, reservations, guest details, and availability. Once connected, Cendra’s AI agents automatically respond to guest messages using live booking data from Direct — including check-in times, house rules, and property amenities.

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What Syncs From Direct

Exact fields depend on Direct API capabilities. Core reservation and property data syncs for all PMS integrations.

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How It Works

  1. Connect — Select Direct during Cendra onboarding and authenticate your account
  2. Auto-sync — Cendra imports your properties and active reservations
  3. Real-time updates — Booking changes sync automatically
  4. AI responds — Guest messages are answered using live Direct data

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What Cendra Can Do With Direct Data

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Communication Channels

Once Direct is connected, Cendra handles guest messaging across:
  • WhatsApp Business — automated two-way messaging
  • Gmail — AI reads and responds to guest emails
  • Outlook — AI reads and responds to guest emails
  • OTA & PMS Inbox — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS

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Setup Time

Under 5 minutes. Select Direct from the PMS dropdown during onboarding and authenticate your account.

Get Started with Direct + Cendra

Create your Cendra workspace and connect Direct in under 5 minutes.