Cendra + RMS Integration

Cendra integrates with RMS to sync properties, reservations, guest details, and availability. Once connected, Cendra’s AI agents automatically respond to guest messages using live booking data from RMS — including check-in times, house rules, and property amenities.

What Syncs From RMS

Data	Details
Properties	Name, address, amenities, descriptions, photos, room configuration
Reservations	Check-in/out dates, guest count, status, special requests, booking source
Guest profiles	Name, email, phone number, language preference
Pricing	Nightly rates, seasonal rates, fees, discounts, taxes
Availability	Calendar availability, min/max stay, advance notice
Booking rules	Preparation time, check-in restrictions, length of stay limits

Exact fields depend on RMS API capabilities. Core reservation and property data syncs for all PMS integrations.

How It Works

Connect — Select RMS during Cendra onboarding and authenticate your account
Auto-sync — Cendra imports your properties and active reservations
Real-time updates — Booking changes sync automatically
AI responds — Guest messages are answered using live RMS data

What Cendra Can Do With RMS Data

Scenario	How Cendra uses RMS data
Guest asks about check-in	AI retrieves check-in time and instructions from RMS property details
Guest requests early check-in	AI checks availability and offers upsell or escalates per your rules
Guest asks about amenities	AI references the property’s amenity list synced from RMS
Pre-arrival message	AI sends check-in instructions using reservation dates and property address
Guest asks about pricing	AI references nightly rate and fees from RMS booking

Communication Channels

Once RMS is connected, Cendra handles guest messaging across:

WhatsApp Business — automated two-way messaging
Gmail — AI reads and responds to guest emails
Outlook — AI reads and responds to guest emails
OTA & PMS Inbox — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS

Setup Time

Under 5 minutes. Select RMS from the PMS dropdown during onboarding and authenticate your account.

Get Started with RMS + Cendra

Create your Cendra workspace and connect RMS in under 5 minutes.

PMS Integrations

Other Integrations

Cendra + RMS Integration

What Syncs From RMS

How It Works

What Cendra Can Do With RMS Data

Communication Channels

Setup Time

Get Started with RMS + Cendra

​What Syncs From RMS

​How It Works

​What Cendra Can Do With RMS Data

​Communication Channels

​Setup Time

Get Started with RMS + Cendra

What Syncs From RMS

How It Works

What Cendra Can Do With RMS Data

Communication Channels

Setup Time