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Cendra integrates with Escapia to sync properties, reservations, guest details, and availability. Once connected, Cendra’s AI agents automatically respond to guest messages using live booking data from Escapia — including check-in times, house rules, and property amenities.

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What Syncs From Escapia

DataDetails
PropertiesName, address, amenities, descriptions, photos, room configuration
ReservationsCheck-in/out dates, guest count, status, special requests, booking source
Guest profilesName, email, phone number, language preference
PricingNightly rates, seasonal rates, fees, discounts, taxes
AvailabilityCalendar availability, min/max stay, advance notice
Booking rulesPreparation time, check-in restrictions, length of stay limits
Exact fields depend on Escapia API capabilities. Core reservation and property data syncs for all PMS integrations.

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How It Works

  1. Connect — Select Escapia during Cendra onboarding and authenticate your account
  2. Auto-sync — Cendra imports your properties and active reservations
  3. Real-time updates — Booking changes sync automatically
  4. AI responds — Guest messages are answered using live Escapia data

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What Cendra Can Do With Escapia Data

ScenarioHow Cendra uses Escapia data
Guest asks about check-inAI retrieves check-in time and instructions from Escapia property details
Guest requests early check-inAI checks availability and offers upsell or escalates per your rules
Guest asks about amenitiesAI references the property’s amenity list synced from Escapia
Pre-arrival messageAI sends check-in instructions using reservation dates and property address
Guest asks about pricingAI references nightly rate and fees from Escapia booking

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Communication Channels

Once Escapia is connected, Cendra handles guest messaging across:
  • WhatsApp Business — automated two-way messaging
  • Gmail — AI reads and responds to guest emails
  • Outlook — AI reads and responds to guest emails
  • OTA & PMS Inbox — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS

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Setup Time

Under 5 minutes. Select Escapia from the PMS dropdown during onboarding and authenticate your account.

Get Started with Escapia + Cendra

Create your Cendra workspace and connect Escapia in under 5 minutes.