What Syncs From Hostaway
| Data | Details |
|---|---|
| Properties | Name, address, amenities, descriptions, photos, room configuration |
| Reservations | Check-in/out dates, guest count, status, special requests, booking source |
| Guest profiles | Name, email, phone number, language preference |
| Pricing | Nightly rates, seasonal rates, fees, discounts, taxes |
| Availability | Calendar availability, min/max stay, advance notice |
| Booking rules | Preparation time, check-in restrictions, length of stay limits |
How It Works
- Connect — Enter your Hostaway API credentials in Cendra’s onboarding flow
- Auto-sync — Cendra imports all properties, active reservations, and guest data
- Real-time updates — New bookings, modifications, and cancellations sync automatically
- AI responds — When a guest messages, the AI uses their Hostaway reservation data to respond accurately
What Cendra Can Do With Hostaway Data
| Scenario | How Cendra uses Hostaway data |
|---|---|
| Guest asks about check-in | AI retrieves check-in time and instructions from Hostaway property details |
| Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules |
| Guest asks about amenities | AI references the property’s amenity list synced from Hostaway |
| Pre-arrival message | AI sends check-in instructions using reservation dates and property address |
| Guest asks about pricing | AI references nightly rate and fees from Hostaway booking |
Communication Channels
Once Hostaway is connected, Cendra handles guest messaging across:- WhatsApp Business — automated two-way messaging
- Gmail — AI reads and responds to guest emails
- Outlook — AI reads and responds to guest emails
- OTA & PMS Inbox — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS
Setup Time
Under 5 minutes. Connect your Hostaway API credentials in Cendra’s onboarding flow and your properties start syncing immediately.Get Started with Hostaway + Cendra
Create your Cendra workspace and connect Hostaway in under 5 minutes.