Cendra + Hostaway Integration

Cendra integrates natively with Hostaway to sync properties, reservations, guest details, and availability in real time. Once connected, Cendra’s AI agents automatically respond to guest messages using live booking data from Hostaway — including check-in times, house rules, and property amenities.

What Syncs From Hostaway

Data	Details
Properties	Name, address, amenities, descriptions, photos, room configuration
Reservations	Check-in/out dates, guest count, status, special requests, booking source
Guest profiles	Name, email, phone number, language preference
Pricing	Nightly rates, seasonal rates, fees, discounts, taxes
Availability	Calendar availability, min/max stay, advance notice
Booking rules	Preparation time, check-in restrictions, length of stay limits

How It Works

Connect — Enter your Hostaway API credentials in Cendra’s onboarding flow
Auto-sync — Cendra imports all properties, active reservations, and guest data
Real-time updates — New bookings, modifications, and cancellations sync automatically
AI responds — When a guest messages, the AI uses their Hostaway reservation data to respond accurately

How to Connect Hostaway

Go to app.cendra.ai to create your account.

Fill Out Your Company Details

Enter your company name, email, and phone number to set up your workspace.

Cendra 'Tell us about yourself' company details form

Choose Hostaway as Your PMS

Select Hostaway from the list of supported PMS providers.

Get Your API Key from Hostaway

In your Hostaway dashboard, search “Cendra” in the marketplace and click Connect to generate your API key.

Enter Your Hostaway API Key

Paste your API key into Cendra’s Hostaway connect form and click Verify & Connect to start the integration.

What Cendra Can Do With Hostaway Data

Scenario	How Cendra uses Hostaway data
Guest asks about check-in	AI retrieves check-in time and instructions from Hostaway property details
Guest requests early check-in	AI checks availability and offers upsell or escalates per your rules
Guest asks about amenities	AI references the property’s amenity list synced from Hostaway
Pre-arrival message	AI sends check-in instructions using reservation dates and property address
Guest asks about pricing	AI references nightly rate and fees from Hostaway booking

Communication Channels

Once Hostaway is connected, Cendra handles guest messaging across:

WhatsApp Business — automated two-way messaging
Gmail — AI reads and responds to guest emails
Outlook — AI reads and responds to guest emails
OTA & PMS Inbox — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS

Setup Time

Under 5 minutes. Connect your Hostaway API credentials in Cendra’s onboarding flow and your properties start syncing immediately.

Get Started with Hostaway + Cendra

Create your Cendra workspace and connect Hostaway in under 5 minutes.

PMS Integrations

Other Integrations

Cendra + Hostaway Integration

What Syncs From Hostaway

How It Works

How to Connect Hostaway

What Cendra Can Do With Hostaway Data

Communication Channels

Setup Time

Get Started with Hostaway + Cendra

​What Syncs From Hostaway

​How It Works

​How to Connect Hostaway

​What Cendra Can Do With Hostaway Data

​Communication Channels

​Setup Time

Get Started with Hostaway + Cendra

What Syncs From Hostaway

How It Works

How to Connect Hostaway

What Cendra Can Do With Hostaway Data

Communication Channels

Setup Time