Cendra integrates natively with Hostaway to sync properties, reservations, guest details, and availability in real time. Once connected, Cendra’s AI agents automatically respond to guest messages using live booking data from Hostaway — including check-in times, house rules, and property amenities.Documentation Index
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What Syncs From Hostaway
| Data | Details |
|---|---|
| Properties | Name, address, amenities, descriptions, photos, room configuration |
| Reservations | Check-in/out dates, guest count, status, special requests, booking source |
| Guest profiles | Name, email, phone number, language preference |
| Pricing | Nightly rates, seasonal rates, fees, discounts, taxes |
| Availability | Calendar availability, min/max stay, advance notice |
| Booking rules | Preparation time, check-in restrictions, length of stay limits |
How It Works
- Connect — Enter your Hostaway API credentials in Cendra’s onboarding flow
- Auto-sync — Cendra imports all properties, active reservations, and guest data
- Real-time updates — New bookings, modifications, and cancellations sync automatically
- AI responds — When a guest messages, the AI uses their Hostaway reservation data to respond accurately
How to Connect Hostaway
Sign Up to Cendra
Go to app.cendra.ai to create your account.
Fill Out Your Company Details
Enter your company name, email, and phone number to set up your workspace.
Get Your API Key from Hostaway
In your Hostaway dashboard, search “Cendra” in the marketplace and click Connect to generate your API key.
What Cendra Can Do With Hostaway Data
| Scenario | How Cendra uses Hostaway data |
|---|---|
| Guest asks about check-in | AI retrieves check-in time and instructions from Hostaway property details |
| Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules |
| Guest asks about amenities | AI references the property’s amenity list synced from Hostaway |
| Pre-arrival message | AI sends check-in instructions using reservation dates and property address |
| Guest asks about pricing | AI references nightly rate and fees from Hostaway booking |
Communication Channels
Once Hostaway is connected, Cendra handles guest messaging across:- WhatsApp Business — automated two-way messaging
- Gmail — AI reads and responds to guest emails
- Outlook — AI reads and responds to guest emails
- OTA & PMS Inbox — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS
Setup Time
Under 5 minutes. Connect your Hostaway API credentials in Cendra’s onboarding flow and your properties start syncing immediately.Get Started with Hostaway + Cendra
Create your Cendra workspace and connect Hostaway in under 5 minutes.