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Documentation Index

Fetch the complete documentation index at: https://docs.cendra.ai/llms.txt

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Coming Soon — Direct booking via AI agents is currently in development. Core features are being rolled out progressively. Vote below to help us prioritize.

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The Vision

Cendra’s AI agents won’t just answer guest questions — they’ll accept bookings directly from any communication channel. A guest messages you on WhatsApp asking about availability, and the AI checks your calendar, offers a price, creates a payment link, collects payment, confirms the reservation, and syncs it to your PMS — all without human intervention. No OTA commissions. No manual booking process. No double bookings.

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How It Will Work

Guest messages on WhatsApp / Instagram / Messenger
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AI checks availability in your PMS calendar
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AI offers price and booking details
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Guest confirms → AI creates a Stripe payment link
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Guest pays → AI confirms the reservation
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AI syncs booking to your PMS calendar
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Calendar blocked → no double bookings

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Supported Communication Channels (Planned)

Cendra is building direct booking capabilities across all major messaging platforms:
ChannelStatusDescription
WhatsApp BusinessComing soonAccept bookings via WhatsApp conversation
Instagram DMsComing soonBook directly from Instagram inquiries
Facebook MessengerComing soonConvert Messenger inquiries into bookings
TelegramPlannedAccept bookings via Telegram chat
LinePlannedPopular in Asia-Pacific markets
WeChatPlannedEssential for Chinese travelers
EmailPlannedConvert email inquiries into confirmed bookings

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What the AI Will Handle

StepWhat the AI does
Availability checkAI queries your PMS calendar in real time to confirm the property is available
PricingAI calculates the total cost including nightly rate, fees, taxes, and discounts
Payment collectionAI generates a Stripe payment link and sends it to the guest
Booking confirmationOnce paid, AI confirms the reservation with the guest
PMS syncAI creates the reservation in your PMS and blocks the calendar
Double booking preventionCalendar is updated immediately — no other guest can book the same dates
Check-in instructionsAI automatically sends check-in details as the arrival date approaches

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Why This Matters

Booking methodCommissionSpeedEffort
Airbnb3-15%MinutesGuest self-service
Booking.com15-20%MinutesGuest self-service
Manual direct booking0%HoursStaff processes manually
Cendra AI direct booking0%SecondsFully automated by AI
Direct bookings via AI agents combine the zero commission of direct bookings with the instant speed of OTA bookings — without any manual work from your team.

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PMS Calendar Sync

The critical piece that makes this work: real-time PMS calendar sync. When the AI creates a direct booking:
  1. The reservation is immediately written to your PMS
  2. Your calendar is blocked for those dates across all channels
  3. OTAs (Airbnb, Booking.com, Vrbo) see the updated availability
  4. No double bookings — the calendar is the single source of truth

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Use Cases

ScenarioHow AI handles it
Returning guest messages on WhatsAppAI recognizes them, offers loyalty discount, processes booking
Instagram follower asks about availabilityAI checks dates, sends price, creates payment link in DM
Facebook inquiry about group bookingAI calculates multi-room pricing, sends payment link
Guest wants to extend their stayAI checks availability, calculates additional cost, processes payment
Last-minute booking requestAI offers available properties, processes instant booking

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Vote on This Feature

Want direct booking via AI agents? Your input shapes our roadmap.

Vote for Direct Booking

Help us prioritize by voting on our feature board.