> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cendra.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Upsell Management

> Cendra's upsell system automatically offers guests extras like early check-in, late checkout, airport transfers, and add-on services via WhatsApp, email, and booking platforms. Multiple pricing models and delivery channels.

Cendra's upsell system automatically offers guests extras like early check-in, late checkout, airport transfers, and add-on services via WhatsApp, email, and booking platforms. Upsells are delivered at the right moment in the guest journey — generating additional revenue without manual effort.

<Info>**Quick link:** Open Upsell Management in Cendra — [https://app.cendra.ai/upsell](https://app.cendra.ai/upsell)</Info>

## How Upsells Work

1. **Create an upsell offer** — define the service, pricing, and delivery method
2. **Set targeting rules** — choose which properties, days, and reservation stages trigger the offer
3. **Cendra delivers automatically** — AI sends the offer via WhatsApp or email at the configured time
4. **Guest accepts or declines** — payment is collected through Stripe if the guest accepts
5. **Track performance** — monitor acceptance rates, revenue, and trends in the Upsell Tracker

## Upsell Types

| Type               | Example                                 | How it works                       |
| ------------------ | --------------------------------------- | ---------------------------------- |
| **Early check-in** | "Check in at 10am for \$30"             | Offered before arrival             |
| **Late checkout**  | "Check out at 2pm for \$25"             | Offered during stay                |
| **Gap upsell**     | Services offered between reservations   | Targets available gaps in calendar |
| **Add-on service** | Airport transfer, grocery delivery, spa | Offered pre-arrival or during stay |

## Pricing Models

| Model              | Description                                           |
| ------------------ | ----------------------------------------------------- |
| **Fixed price**    | Set amount per upsell (e.g., \$30 for early check-in) |
| **Hourly**         | Per-hour pricing (e.g., \$15/hour for early check-in) |
| **Percentage**     | Percentage of nightly rate                            |
| **Gap percentage** | Percentage-based pricing for calendar gap offers      |

## Configuration Options

| Setting                    | Description                                |
| -------------------------- | ------------------------------------------ |
| **Target properties**      | Specific properties or all                 |
| **Days of week**           | Which days the offer is active             |
| **Advance notice**         | Minimum time before check-in to send offer |
| **Min/max night triggers** | Offer based on reservation length          |
| **Delivery method**        | WhatsApp, email, or both                   |
| **Payment collection**     | Pre-payment via Stripe or pay on arrival   |

## Upsell Tracker

The Upsell Tracker dashboard provides:

* **KPI cards** — total revenue, acceptance rate, active offers
* **Performance charts** — revenue trends over time
* **Per-offer metrics** — which upsells perform best
* **Property breakdown** — revenue by property