# Agent Hub Source: https://docs.cendra.ai/ai-agents/agent-hub Cendra's Agent Hub is the central configuration interface for creating and managing AI agents. Configure tone, working mode, response language, tools, and automation settings for each agent. Cendra's Agent Hub is the central configuration interface for creating and managing AI agents. Each agent has its own identity, tone, working mode, and set of rules — giving you granular control over how AI handles guest communication for different properties or scenarios. ## Creating an Agent 1. Navigate to **Agent Hub → Agents** 2. Click **Create Agent** 3. Configure the agent's identity: * **Agent name** — a descriptive name (e.g., "Guest Support Agent", "Owner Communication") * **Active status** — toggle to activate or deactivate the agent ## Agent Configuration Tabs Each agent has 6 configuration tabs: | Tab | What it controls | | ----------------------------------------- | ------------------------------------------------------ | | [**General**](#general) | Agent identity, custom instructions, tone, signature | | [**AI Rules**](/ai-agents/ai-rules) | Safety guardrails and behavioral restrictions | | [**Tools**](#tools) | Response language, AI capabilities, automation toggles | | [**Settings**](#settings) | Working mode, schedule, response timing, scope | | [**Tags**](/ai-agents/tags) | Conversation categorization with escalation levels | | [**Escalations**](/ai-agents/escalations) | Rules for when to hand off to humans | Navigate to Agent Hub → Agents to manage your AI agents: [https://app.cendra.ai/agents](https://app.cendra.ai/agents) ## General ### Custom Instructions Define how your AI agent should behave — its personality, communication style, and constraints. This is a free-text field where you describe what the agent should do and how. ### Tone Selection Choose from 8 built-in tone templates: | Tone | Style | | -------------- | ------------------------------------------ | | Professional | Business-appropriate, clear, and courteous | | Friendly | Warm, approachable, conversational | | Formal | Structured, respectful, traditional | | Casual | Relaxed, informal, natural | | Technical | Precise, detailed, informative | | Conversational | Natural flow, engaging, personable | | Empathetic | Understanding, supportive, caring | | Assertive | Confident, direct, action-oriented | You can also create a **custom tone** by describing your preferred style and adding extra instructions. ### Signature Append a custom signature to every AI-generated message — useful for branding or compliance. ## Tools ### Response Language Choose from **90+ languages** for AI responses. Options include: * **Match Customer Language** (default) — AI responds in whatever language the guest writes in * Any specific language — English, Spanish, French, German, Arabic, Chinese, Japanese, Turkish, Portuguese, and 80+ more ### AI Capabilities Toggle these features on or off per agent: | Capability | What it does | | -------------------------------- | -------------------------------------------------------------------- | | **Search Internet** | AI can access weather, local recommendations, directions, and events | | **Search Availability** | AI can check property availability and booking status | | **Suggest Alternative Listings** | AI recommends other properties when the requested one is unavailable | ### Auto Mark as Done When enabled, Cendra automatically marks conversations as resolved after the AI responds successfully. ## Settings ### Working Mode Control when and how the AI responds: | Mode | Behavior | | ------------------- | --------------------------------------------------- | | **24/7 Autopilot** | AI responds at all hours, fully autonomous | | **Semi-Auto** | AI drafts responses for human review before sending | | **Business Hours** | AI responds only during configured working hours | | **Custom Schedule** | Set specific days and time windows for AI responses | ### Response Timing Fine-tune response behavior: * **Response delay** — 0 to 10 minutes before the AI responds (makes responses feel more natural) * **Cool-off period** — minimum wait time between consecutive AI messages (0 to 10 minutes) ### Timezone * **Match Property Timezone** (default) — AI uses each property's timezone for scheduling * **Manual selection** — choose from 500+ IANA timezones ### Reservation Status Filter Select which booking stages trigger AI responses: | Status | Description | | ------------------ | --------------------------------- | | Inquiry | Guest has inquired but not booked | | Follow-up | Awaiting guest response | | Confirmed | Booking confirmed | | Arriving in 2 days | Guest arriving soon | | Check-in today | Arrival day | | Check-in tomorrow | Day before arrival | | Currently hosting | Guest is currently staying | | Check-out today | Departure day | | Post-stay | After checkout | | Expired | Booking expired | ### Property Assignment Assign the agent to specific properties, or leave empty to handle all properties in the workspace. # AI Rules & Guardrails Source: https://docs.cendra.ai/ai-agents/ai-rules Cendra AI Rules are configurable guardrails that control what your AI agent can and cannot do. Set safety boundaries, restrict topics, enforce tone, and apply rules conditionally using labels. Cendra AI Rules are configurable guardrails that control what your AI agent can and cannot do. They define safety boundaries, restrict topics, enforce behavioral constraints, and can be applied conditionally using labels. ## How AI Rules Work AI Rules are checked before every response the AI generates. If a rule applies to the current conversation, the AI follows it — regardless of what the guest asks. There are two types of rules: | Type | Description | Editable | | ----------------- | ---------------------------------------- | -------------- | | **Default rules** | System-provided safety guardrails | Read-only | | **Custom rules** | Rules you create for your specific needs | Fully editable | Navigate to Agent Hub → your agent → AI Rules to configure guardrails: [https://app.cendra.ai/agents](https://app.cendra.ai/agents) ## Default Rules Cendra includes built-in safety rules that cannot be modified or deleted. These cover: * Payment information handling * Data privacy boundaries * Escalation triggers for sensitive topics * Baseline safety constraints ## Custom Rules Create rules that match your business needs. Each rule has: * **Title** — short description of the rule * **Description** — detailed text explaining what the AI should or should not do ### Example Custom Rules | Rule | Description | | ------------------------ | ---------------------------------------------------------------------------------------------------------------- | | Never discuss refunds | "Do not offer, promise, or discuss refund amounts. Escalate all refund requests to a human team member." | | No financial commitments | "Never commit to discounts, price adjustments, or compensation without human approval." | | Escalate complaints | "If a guest expresses frustration, anger, or dissatisfaction, escalate the conversation immediately." | | Parking instructions | "When asked about parking, always reference the property-specific parking instructions from the knowledge base." | | Early check-in policy | "Early check-in requests should be offered as an upsell at \$30/hour. Do not approve free early check-in." | ## Conditional Rules with Labels AI Rules can be **restricted to specific labels**, making them apply only when certain conditions are met. For example: * A rule that only activates for VIP guests (labeled "VIP") * A rule that changes behavior for returning guests (labeled "Returning Guest") * A rule that applies different escalation thresholds for high-value bookings To add a condition, assign a **label restriction** when creating or editing a rule. The rule will only apply to conversations that match the assigned label. [Learn more about Labels →](/ai-agents/labels) ## CORA — Conversational Orchestration & Rule Agent CORA is Cendra's natural language rule creation system. Instead of navigating dashboards and filling out forms, you describe what you want in plain English — and CORA translates it into functional AI rules, labels, tags, and behavioral policies automatically. ### How CORA Works 1. **Click "Add Rule"** in the AI Rules tab to open CORA's rule creator 2. **Write a title** — a descriptive name (e.g., "Don't ask for personal information") 3. **Describe the rule in natural language** — tell CORA what the AI should or shouldn't do (e.g., "Never promise refunds without manager approval") 4. **Associate tags** — optionally link the rule to conversation tags so it only applies to specific scenarios 5. **Add conditions** — optionally restrict the rule to specific labels (e.g., only for VIP guests) 6. **Create Rule** — the rule goes live immediately, no restart required ### What CORA Can Create | Rule type | Example natural language input | | ----------------------- | ------------------------------------------------ | | **Labels** | "Flag VIP guests with reservations over €1,000" | | **Tags** | "Auto-detect cleanliness complaints" | | **AI Rules** | "Never promise refunds without manager approval" | | **Escalations** | "Escalate any message mentioning legal action" | | **Behavioral policies** | "Use formal tone for business travelers" | ### Why CORA Matters Property managers told us: "Cendra's AI works great when set up right — but setting it up feels like programming." CORA eliminates this setup friction. Instead of learning how labels, tags, and rules connect, you just describe what you want in conversation. CORA handles the rest. * **Lower barrier** — no technical knowledge required to create complex rules * **Conflict detection** — CORA checks new rules against existing ones to prevent conflicts * **Higher automation coverage** — more rules correctly configured = more messages handled by AI ## Managing AI Rules * **Create** — click "Add Rule" and define the title and description * **Edit** — click any existing custom rule to modify it inline * **Delete** — remove custom rules you no longer need * Rules are sorted by creation date (newest first) * Changes take effect immediately — no restart required # Escalations Source: https://docs.cendra.ai/ai-agents/escalations Cendra escalation rules define when AI agents should hand off conversations to human team members. Configure triggers and actions to ensure complex or sensitive guest issues get human attention. Cendra escalation rules define when AI agents should hand off conversations to human team members. When an escalation rule triggers, the conversation is flagged in the inbox for your team to handle — ensuring complex or sensitive guest issues get human attention. **Quick link:** Open Agent Hub in Cendra — [https://app.cendra.ai/agents](https://app.cendra.ai/agents) — select your agent, then click the **Escalations** tab. ## How Escalations Work Each escalation rule has two parts: 1. **Condition** — what triggers the escalation 2. **Action** — what happens when triggered ## Conditions Escalation conditions determine when a conversation should involve a human: | Condition | When it triggers | | ------------------------------ | ------------------------------------------------------------------- | | **AI Needs Info** | AI needs additional information it can't find in the knowledge base | | **AI Missing Info** | AI cannot fully answer the guest's question | | **Message has urgent tag** | Guest message matches an urgent tag | | **Message has non-urgent tag** | Guest message matches a non-urgent tag (for monitoring) | Additional conditions can be configured through custom tag matching — [see Tags](/ai-agents/tags). ## Actions When a condition triggers, Cendra takes one of two actions: | Action | Behavior | | ----------------------- | --------------------------------------------------------------------------------------------------- | | **Escalate** | AI stops responding. The conversation is flagged for human review. No AI response is sent. | | **Answer and Escalate** | AI sends a response first (answering what it can), then flags the conversation for human follow-up. | "Answer and Escalate" is useful when the AI can partially help the guest but needs a human to complete the resolution. ## Creating an Escalation Rule 1. Navigate to **Agent Hub → your agent → Escalations** 2. Click **Add Escalation Rule** 3. Select a **condition** from the dropdown 4. Select an **action** (Escalate or Answer and Escalate) 5. Save the rule ## Best Practices * **Start with more escalations** — when you first go live, escalate frequently. Reduce as you build confidence. * **Use "Answer and Escalate"** for common questions the AI can partially handle — this keeps the guest engaged while your team prepares a complete answer. * **Combine with Tags** — create tags for high-priority scenarios (complaints, maintenance, refunds) and set escalation rules that trigger on those tags. * **Monitor the Dashboard** — track escalation rates to identify patterns and improve your AI's knowledge base. # How Cendra AI Agents Work Source: https://docs.cendra.ai/ai-agents/how-agents-work Cendra AI agents are configurable, property-aware AI agents that handle guest communication autonomously across WhatsApp, email, and OTA platforms like Airbnb and Booking.com. Each agent is trained on your property's knowledge base and follows guardrails you define. Cendra AI agents are configurable, property-aware AI agents that handle guest communication autonomously. Each agent is trained on your property's knowledge base — amenities, house rules, check-in procedures, local recommendations — and follows guardrails you define for tone, escalation rules, and restricted topics. **Quick link:** Open Agent Hub in Cendra — [https://app.cendra.ai/agents](https://app.cendra.ai/agents) ## Key Capabilities * **Respond to guest inquiries 24/7** across WhatsApp, email, and booking platforms like Airbnb and Booking.com * **Access live reservation data** from your PMS — check-in dates, property details, guest history * **Follow custom procedures** for scenarios like early check-in requests, maintenance issues, or lost key situations * **Escalate to human operators** based on configurable rules — sentiment thresholds, topic restrictions, price limits * **Learn from corrections** — edit an AI response in the inbox and the agent adapts its behavior ## The Response Pipeline When a guest message arrives, Cendra's AI processes it through five stages: ### 1. Guest Identification Cendra matches the incoming message to a reservation using the guest's phone number (WhatsApp) or email address. This pulls in check-in dates, property details, guest count, and booking status from your PMS. ### 2. Context Retrieval The AI searches your property's knowledge base for information relevant to the guest's question. If a guest asks about parking, the AI retrieves your parking instructions. If they ask about restaurants, it pulls your local recommendations. ### 3. Guardrail Check Before generating a response, Cendra checks your configured guardrails: * **Tone rules** — formal, casual, or match-the-guest style * **Topic restrictions** — topics the AI should never handle (e.g., refund requests, complaints) * **Escalation triggers** — conditions that require human review (e.g., negative sentiment, requests above a price threshold) ### 4. Response Generation The AI composes a response using the guest's context, relevant knowledge, and your communication style. The response is grounded in your data — Cendra doesn't hallucinate information it doesn't have. ### 5. Delivery Routing Based on your automation level, the response is either: * **Sent automatically** (Autopilot mode) * **Queued for review** (Semi-automated mode) * **Shown as a suggestion** (Manual mode) ## Agent Configuration Each AI agent in Cendra is configured through the Agent Hub with these components: | Component | What it controls | | -------------------- | ----------------------------------------------------------------------------------------- | | **Knowledge Base** | Property information the AI can reference — amenities, rules, procedures, FAQs | | **Guardrails** | Safety boundaries — what the AI can and cannot do, tone, restricted topics | | **Escalation Rules** | When to hand off to a human — sentiment, topic, time-based, or threshold triggers | | **Labels** | Conditional routing — tag conversations for follow-up, prioritization, or team assignment | | **Tools** | Actions the AI can take — look up availability, send upsell offers, create tasks | ## Training Your AI Cendra AI agents learn in two ways: ### From Your PMS Data When you connect your property management system, Cendra automatically builds a knowledge base from your property details, descriptions, amenities, and booking rules. This gives the AI a strong foundation without any manual work. ### From Your Corrections When the AI gets something wrong, you edit the response directly in the inbox. Cendra learns from these corrections: * **Edit a response** → AI adjusts its behavior for similar questions * **Add knowledge** → AI gains new information to reference * **Set a guardrail** → AI avoids the mistake in future conversations No prompt engineering required. Teach your AI the same way you'd onboard a new team member — through feedback and example. ## Sandbox Testing Before deploying an AI agent to live guest conversations, test it in Cendra's Sandbox environment. Send test messages, verify responses, and build confidence that the AI handles your common scenarios correctly. The Sandbox uses the same pipeline as production — what you see in testing is what guests will experience. # Knowledge Base Source: https://docs.cendra.ai/ai-agents/knowledge-base Cendra's Knowledge Base stores property-specific information that AI agents use to answer guest questions accurately — amenities, house rules, check-in procedures, local recommendations, and FAQs. Cendra's Knowledge Base stores property-specific information that AI agents use to answer guest questions accurately. When a guest asks about WiFi, parking, check-in procedures, or local restaurants, the AI retrieves the answer from your knowledge base — not from general training data. ## How the Knowledge Base Works 1. **Auto-populated from PMS** — when you connect your property management system, Cendra imports property descriptions, amenities, and basic details automatically 2. **Enriched by you** — add house rules, check-in procedures, local recommendations, FAQs, and custom information 3. **Used in real-time** — every AI response checks the knowledge base for relevant information before answering Navigate to Agent Hub → Knowledge Base to manage property knowledge: [https://app.cendra.ai/knowledgebase](https://app.cendra.ai/knowledgebase) ## Conversation History Import When you connect your PMS, Cendra imports up to **6 months of past guest conversations**. This gives the AI immediate context about how your team communicates, what questions guests commonly ask, and how your properties handle different scenarios. This imported conversation history serves two purposes: * **AI learning** — the AI understands your team's communication style and common responses from day one * **MIRA discovery** — [MIRA](/ai-agents/knowledge-candidates) scans these past conversations to identify knowledge gaps and suggest answers that were already provided manually but never added to the knowledge base This means Cendra doesn't start from zero — it learns from your existing operations before you even send your first AI-powered response. ## Types of Knowledge | Category | Examples | Source | | ------------------------- | --------------------------------------------------------------- | -------------------- | | **Property details** | Name, address, amenities, room configuration, photos | Auto-synced from PMS | | **House rules** | Check-in/out times, noise policies, pet policies, smoking rules | Manual entry | | **Check-in procedures** | Key pickup, smart lock codes, access instructions, parking | Manual entry | | **Local recommendations** | Restaurants, attractions, transportation, grocery stores | Manual entry | | **Emergency contacts** | Maintenance, property manager phone, local emergency numbers | Manual entry | | **FAQs** | Common questions and your preferred answers | Manual entry | | **Custom procedures** | How to handle early check-in requests, lost keys, complaints | Manual entry | ## Data Hierarchy — How the AI Decides What to Say When a guest sends a message, Cendra's AI assembles context from multiple sources in a specific priority order. Higher-priority sources override lower ones when there's a conflict. ### Priority Order (Highest to Lowest) | Priority | Source | Description | | ---------------------------- | --------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | **1. Business Flags** | Classifier Agent | Cendra first classifies the message: is it an emergency? A complaint? An availability question? An upsell opportunity? These flags determine which tools and knowledge sources the AI uses. | | **2. AI Rules & Guardrails** | Your configured rules | Custom rules and default safety guardrails are checked before any response is generated. A rule saying "never discuss refunds" overrides any knowledge base content about refund policies. | | **3. Conversation History** | Past messages in this thread | The AI reads the full conversation thread to maintain context. It knows what was already discussed and avoids repeating itself. | | **4. Property Documents** | Uploaded files & custom knowledge | Documents you've uploaded (PDFs, house manuals, local guides) — highest trust knowledge because you explicitly provided it. | | **5. PMS Knowledge** | Auto-synced from your PMS | Property details, amenities, booking rules, and descriptions extracted from your PMS — medium trust, system-extracted. | | **6. System Knowledge** | Cendra platform defaults | General hospitality knowledge and platform guidelines — lowest trust, used as fallback only. | | **7. Web Search** | Real-time internet search | If enabled, the AI can search for weather, local recommendations, directions, and events — used when the knowledge base doesn't have the answer. | ### How the Classifier Works Before generating a response, Cendra's **Classifier Agent** analyzes the guest's message and sets business flags: | Flag | What it means | AI behavior | | ------------------------ | ---------------------------------------- | -------------------------------------------------------- | | **Emergency** | Life-threatening situation | Escalates immediately with emergency contact information | | **Property-related** | Question about the property or amenities | Searches property knowledge base | | **Availability-related** | Booking or date inquiry | Checks calendar availability via PMS | | **Reservation-related** | Question about an existing booking | References reservation details | | **Complaint** | Guest expressing dissatisfaction | Applies complaint handling rules, may escalate | | **Upsell opportunity** | Guest interest in extras | Offers relevant upsell if configured | These flags determine which tools the AI activates — the classifier decision effectively overrides generic conversation context when specific patterns are detected. This ensures emergencies are always handled as emergencies, regardless of what the knowledge base says. ### Why This Matters The data hierarchy ensures that: * **Safety first** — guardrails and escalation rules always take priority * **Your knowledge wins** — property documents you uploaded override auto-synced PMS data * **Context is maintained** — conversation history prevents the AI from losing track of what was discussed * **Fallbacks exist** — if the knowledge base doesn't have an answer, web search provides a safety net ## Per-Property Knowledge Knowledge is organized per property. Each property has its own knowledge base, so AI agents respond with property-specific information — not generic answers. If a guest at Property A asks about parking, the AI references Property A's parking instructions, not Property B's. ## Missing Knowledge Detection When the AI encounters a question it can't answer from the knowledge base, it: 1. Flags the conversation as **"Missing Information"** in the inbox 2. You see what the guest asked and what knowledge was missing 3. Add the missing information to the knowledge base 4. Future similar questions are answered automatically This feedback loop continuously improves your AI's ability to handle guest inquiries. ## Managing Knowledge 1. Navigate to **Agent Hub → Knowledge Base** 2. Select a property 3. Browse existing knowledge articles 4. **Add** new knowledge — enter the topic and content 5. **Edit** existing articles to keep them current 6. **Delete** outdated information Changes take effect immediately — no restart or retraining required. # MIRA — Knowledge Candidates Source: https://docs.cendra.ai/ai-agents/knowledge-candidates MIRA is Cendra's AI-powered knowledge discovery system that identifies questions your AI agent couldn't fully answer, suggests answers, and lets you approve them into your knowledge base with one click. MIRA (Missing Info Recovery Agent) is Cendra's AI-powered knowledge discovery system. It solves a critical problem in hospitality AI: when a guest asks a question the AI can't answer, property managers often reply manually — but that answer never becomes reusable knowledge. The same gap repeats endlessly. **Quick link:** Open Knowledge Candidates in Cendra — [https://app.cendra.ai/knowledgebase/candidates](https://app.cendra.ai/knowledgebase/candidates) MIRA breaks this cycle. It monitors every conversation, detects when managers manually provide answers to questions the AI missed, extracts those answers, and suggests them as knowledge base additions — turning one-time manual replies into permanent AI knowledge. ## How MIRA Works 1. **Guest asks a question** the AI can't fully answer from the knowledge base 2. **MIRA detects the gap** and creates a knowledge candidate 3. **MIRA suggests an answer** based on past conversations, property data, and context 4. **You review and approve** — one click adds it to your knowledge base 5. **AI improves** — next time a guest asks the same question, the AI has the answer ## MIRA's Intelligence MIRA doesn't just surface unanswered questions — it learns from your team's behavior: * **Scans manual replies** — when your team answers a question the AI missed, MIRA detects the answer in the conversation * **Extracts knowledge** — identifies the answer and formats it as a knowledge base article * **Classifies information** — distinguishes between stable property knowledge (WiFi password, parking instructions) and temporary booking-specific information * **Detects conflicts** — checks suggested knowledge against existing articles to avoid contradictions * **Compounds over time** — each approved candidate makes your AI smarter, reducing the next cycle of missed questions The result: your AI's accuracy improves continuously from your team's natural workflow — without anyone maintaining dashboards or writing documentation. ## Knowledge Candidate Fields Each candidate MIRA surfaces includes: | Field | Description | | -------------------- | ----------------------------------------------------------------- | | **Question** | The guest question that the AI couldn't fully answer | | **Suggested Answer** | MIRA's proposed answer based on available context | | **Property** | Which property the question relates to | | **Confidence** | How confident MIRA is in the suggested answer | | **Source** | Where the question originated (WhatsApp, email, etc.) | | **Red Flags** | Potential issues with the suggested answer that need human review | ## Reviewing Candidates Navigate to **Agent Hub → Knowledge Candidates** to see all pending suggestions. For each candidate, you can: * **Approve** — adds the question and answer to your knowledge base immediately * **Reject** — dismisses the candidate (MIRA won't suggest it again) * **Edit** — modify the suggested answer before approving ## Filtering Candidates Filter candidates by: * **Property** — see candidates for a specific property * **Confidence level** — focus on high-confidence suggestions first * **Category** — filter by topic type ## Why MIRA Matters Without MIRA, improving your AI requires manually identifying knowledge gaps — reading through conversations to find unanswered questions. MIRA automates this discovery process: * **No knowledge gaps go unnoticed** — every unanswered question becomes a candidate * **AI accuracy improves continuously** — each approved candidate makes your AI smarter * **Human stays in control** — MIRA suggests, you decide what goes into the knowledge base * **Per-property intelligence** — candidates are linked to specific properties for targeted improvement ## MIRA + AI Accuracy The Knowledge Base page shows an **AI Accuracy** percentage per property. This measures how often the AI can answer guest questions using existing knowledge. As you approve MIRA candidates, this percentage increases — directly improving your automation rate. # Labels & Conditions Source: https://docs.cendra.ai/ai-agents/labels Cendra labels are conditional tags that automatically categorize conversations based on reservation data, guest behavior, and message content. Labels use a visual condition builder with 8 fields and 12+ operators. Cendra labels are conditional tags that automatically categorize conversations based on reservation data, guest behavior, and message content. Unlike [tags](/ai-agents/tags) (which are applied by AI based on message analysis), labels are applied automatically when specific conditions are met. ## How Labels Work Labels use a condition builder to define rules. When a conversation matches the conditions, the label is automatically applied. Labels can then be used to: * **Filter conversations** in the inbox * **Trigger AI Rules** — apply specific guardrails only to labeled conversations * **Route conversations** — direct labeled conversations to specific team members * **Track patterns** — monitor how many conversations match each condition ## Label Configuration Navigate to Agent Hub → Labels to create and manage labels: [https://app.cendra.ai/labels](https://app.cendra.ai/labels) Each label has: * **Name** — descriptive label (e.g., "VIP Guest", "Long Stay", "Returning Guest") * **Icon** — emoji for visual identification ## Condition Builder Labels use a visual condition builder with these fields: | Field | Type | Example conditions | | ------------------ | ------------- | ------------------------------------------ | | **numberOfNights** | Number | Greater than 7 (long-stay guests) | | **message** | String | Contains "complaint", starts with "urgent" | | **category** | Enum | Equals "VIP", equals "inquiry" | | **source** | String | Equals "Airbnb", equals "Booking.com" | | **propertyId** | Property list | Equals specific property | | **metadata** | String | Contains custom data | | **isReturning** | Boolean | Equals true (returning guest) | | **checkInDate** | Date | Greater than today, less than next week | ## Operators Each field type supports different operators: | Field type | Available operators | | ----------- | ------------------------------------------------------------------------------------------- | | **String** | equals, not equals, contains, not contains, starts with, ends with, regex, empty, not empty | | **Number** | equals, greater than, less than | | **Enum** | equals, not equals, in, not in, empty, not empty | | **Boolean** | equals, not equals | | **Date** | equals, greater than, less than, empty, not empty | ## Example Labels | Label | Condition | Use case | | --------------- | ------------------------------ | ------------------------------------------------ | | VIP Guest | category equals "vip" | Apply premium service rules | | Long Stay | numberOfNights greater than 7 | Different communication style for extended stays | | Returning Guest | isReturning equals true | Personalized welcome, skip routine instructions | | Airbnb Booking | source equals "Airbnb" | Channel-specific procedures | | Last-Minute | checkInDate less than tomorrow | Urgent pre-arrival communication | ## Labels + AI Rules Labels connect to [AI Rules](/ai-agents/ai-rules) for conditional guardrail enforcement. When you create an AI Rule, you can restrict it to specific labels — the rule only applies when the conversation has that label. **Example:** Create a rule "Offer 10% discount for long stays" restricted to the "Long Stay" label. The AI only offers the discount when the guest's reservation is 7+ nights. ## Managing Labels 1. Navigate to **Agent Hub → Labels** 2. Click **Create Label** 3. Set the name and icon 4. Add conditions using the visual builder 5. Save — the label takes effect immediately # Multi-Language Support Source: https://docs.cendra.ai/ai-agents/multi-language Cendra AI agents respond to guests in 90+ languages automatically. Match the guest's language or set a fixed response language per agent — no translation tools or manual effort required. Cendra AI agents respond to guests in 90+ languages automatically. When a guest writes in Spanish, the AI responds in Spanish. When a guest writes in Japanese, the AI responds in Japanese. No translation plugins, no manual switching — Cendra handles it natively. ## How It Works Cendra offers two language modes per agent: | Mode | Behavior | | ------------------------------------- | ------------------------------------------------------------------------------- | | **Match Customer Language** (default) | AI detects the guest's language and responds in the same language automatically | | **Fixed language** | AI always responds in a specific language regardless of what the guest writes | Configure the language mode in Agent Hub → your agent → Tools: [https://app.cendra.ai/agents](https://app.cendra.ai/agents) ## Supported Languages Cendra supports 90+ languages for AI responses, including: | Region | Languages | | ------------------------ | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | **Europe** | English, Spanish, French, German, Italian, Portuguese, Dutch, Swedish, Danish, Finnish, Norwegian, Polish, Czech, Greek, Romanian, Hungarian, Bulgarian, Slovak, Slovenian, Croatian, Serbian, Estonian, Latvian, Lithuanian, Albanian, Bosnian, Macedonian, Icelandic, Maltese, Catalan, Basque, Galician, Welsh, Irish | | **Middle East & Africa** | Arabic, Hebrew, Persian, Turkish, Azerbaijani, Georgian, Armenian, Afrikaans, Swahili, Amharic | | **Asia-Pacific** | Chinese (Simplified & Traditional), Japanese, Korean, Hindi, Bengali, Urdu, Tamil, Telugu, Malayalam, Kannada, Gujarati, Marathi, Punjabi, Nepali, Sinhala, Thai, Vietnamese, Indonesian, Malay, Mongolian | | **Central Asia** | Kazakh, Uzbek, Belarusian, Ukrainian, Russian | ## Why Multi-Language Matters for Short-Term Rentals Short-term rental operators host guests from around the world. Language barriers create friction: * **Guests prefer their native language** — a guest from France is more likely to engage and feel welcomed when the AI responds in French * **International markets** — properties in tourist destinations receive inquiries in dozens of languages * **OTA guests** — Airbnb and Booking.com guests come from every country, each expecting communication in their language * **Faster resolution** — guests understand responses better in their native language, reducing back-and-forth ## How Cendra's AI Translates Cendra doesn't use a separate translation step. The AI natively generates responses in the target language: 1. **Guest sends a message** in any language 2. **AI detects the language** automatically 3. **AI generates a response** directly in that language — not "translate English to Spanish" but "think and respond in Spanish" 4. **Knowledge base is language-agnostic** — your property information is stored once (typically in English) and the AI adapts it to any language when responding This means you maintain your knowledge base in one language, and the AI handles all translations automatically. ## Translation in the Inbox Cendra's unified inbox also includes translation features for your team: * **Incoming message translation** — see a translated version of any guest message alongside the original * **Team understands every language** — even if your team only speaks English, they can read and respond to guests in any language through the AI ## Per-Agent Language Configuration Different agents can use different language settings: | Agent | Language setting | Use case | | ------------------------- | ----------------------- | --------------------------------------------------------------------- | | Guest Support Agent | Match Customer Language | General guest communication — respond in whatever language they write | | Owner Communication Agent | Fixed: English | Internal communication with property owners — always in English | | VIP Agent | Match Customer Language | Premium guests get native-language responses | ## Language + Knowledge Base Your knowledge base content (house rules, amenities, check-in instructions) is typically written in English. When a guest asks about WiFi in German, the AI: 1. Retrieves the WiFi information from the English knowledge base 2. Generates a response in German using that information 3. Sends a natural German response — not a robotic translation The result feels like a native German speaker wrote it, even though your knowledge base is in English. # Sandbox — Test Your AI Source: https://docs.cendra.ai/ai-agents/sandbox Cendra's Sandbox is a testing environment where you can send messages to your AI agent with mock reservation data before deploying to live guests. Same pipeline as production. Cendra's Sandbox is a testing environment where you can send messages to your AI agent with mock reservation data before deploying to live guests. The Sandbox uses the exact same AI pipeline as production — what you see in testing is what guests will experience. **Quick link:** Open Sandbox in Cendra — [https://app.cendra.ai/sandbox](https://app.cendra.ai/sandbox) ## Why Test in the Sandbox * **Verify accuracy** — confirm the AI answers common questions correctly using your property data * **Test guardrails** — make sure AI Rules prevent unwanted responses * **Check escalations** — verify that escalation rules trigger when they should * **Tune tone** — confirm the AI's communication style matches your brand * **Build confidence** — feel comfortable before switching to autopilot ## Mock Reservation Setup Configure a test reservation to simulate different guest scenarios: | Setting | Options | | ----------------------- | --------------------------------------------------------------------------------------------------------------- | | **Property** | Select from your synced properties | | **Check-in date/time** | Any date — test pre-arrival, during-stay, and post-stay scenarios | | **Check-out date/time** | Any date | | **Reservation status** | Inquiry, Follow-up, Confirmed, Arriving, Check-in today, Currently hosting, Check-out today, Post-stay, Expired | | **Booking channel** | Airbnb, Booking.com, Direct, Other | | **Guest count** | Adults and children | | **Payment status** | Paid or unpaid (affects payment reminder behavior) | | **Message date/time** | When the test message was "sent" (affects time-sensitive responses) | ## How to Test 1. Navigate to **Agent Hub → Test Agent** 2. Select a property and configure the mock reservation 3. Type a message in the chat input 4. Review the AI's response 5. Adjust knowledge, rules, or agent settings as needed 6. Repeat until you're satisfied ## Recommended Test Scenarios | Test | What to verify | | ------------------------------------ | -------------------------------------------------- | | "What time is check-in?" | Correct property-specific check-in time | | "What's the WiFi password?" | Retrieves from knowledge base | | "Can I bring my dog?" | References pet policy | | "I want a refund" | Escalation triggers (if configured) | | "Where's the nearest grocery store?" | Local recommendations from knowledge base | | Message in Spanish/French | Language matching works correctly | | "The shower is broken" | Maintenance escalation triggers | | "Can I check in at 10am?" | Early check-in upsell or escalation per your rules | ## Sandbox Limitations * Messages are not sent to real guests * No actual PMS data is modified * Upsell offers are simulated but not charged * The Sandbox does not connect to WhatsApp or email — it's a standalone chat interface # Conversation Tags Source: https://docs.cendra.ai/ai-agents/tags Cendra conversation tags automatically categorize guest messages by urgency and topic. Each tag has an escalation level and description that helps the AI route conversations appropriately. Cendra conversation tags automatically categorize guest messages by urgency and topic. Tags help the AI understand the nature of each message and route it appropriately — whether that means responding automatically, flagging for review, or escalating to your team. **Quick link:** Open Agent Hub in Cendra — [https://app.cendra.ai/agents](https://app.cendra.ai/agents) — select your agent, then click the **Tags** tab. ## How Tags Work When a guest sends a message, Cendra's AI evaluates it against your configured tags. If the message matches a tag's criteria, the tag is applied to the conversation. Tags can trigger escalation rules, appear in the inbox for filtering, and help you track patterns. ## Tag Configuration Each tag has four components: | Component | Description | | -------------------- | ------------------------------------------------------------------------------------------------------------- | | **Title** | Tag name (e.g., "Complaint", "Maintenance Request", "Check-in Question") | | **Icon** | Emoji for visual identification in the inbox | | **Escalation Level** | Urgency classification: Low, Medium, High, or Urgent | | **Description** | Detailed explanation of when this tag should apply — this is what the AI reads to decide if a message matches | ## Escalation Levels | Level | Color | Typical use | | ---------- | ------ | ---------------------------------------------------------- | | **Low** | Green | Routine questions, general inquiries | | **Medium** | Yellow | Important but not time-sensitive requests | | **High** | Orange | Issues requiring prompt attention | | **Urgent** | Red | Critical situations requiring immediate human intervention | ## Example Tags | Tag | Icon | Level | When to apply | | ----------------- | ---- | ------ | -------------------------------------------------------------------- | | Complaint | 😤 | High | Guest expresses frustration, anger, or dissatisfaction | | Maintenance | 🔧 | High | Guest reports a broken appliance, plumbing issue, or property damage | | Check-in Help | 🏠 | Medium | Guest needs help with check-in process or access | | Pricing Question | 💰 | Low | Guest asks about rates, fees, or discounts | | Cancellation | ❌ | Urgent | Guest wants to cancel or modify their reservation | | Positive Feedback | ⭐ | Low | Guest shares compliments or positive experience | ## Testing Tags Before deploying, test your tags in the Agent Hub: 1. Navigate to your agent's **Tags** tab 2. Enter a test message in the **test input field** 3. Cendra shows which tags would match the message 4. Adjust tag descriptions until matching is accurate ## Tags + Escalation Rules Tags work together with [escalation rules](/ai-agents/escalations). Create an escalation rule that triggers when a message matches an urgent tag — this automatically routes critical conversations to your team. ## Tags + AI Rules Tags also connect to [AI Rules](/ai-agents/ai-rules). Apply an AI Rule restriction to a specific label, and the rule only activates when conversations match certain conditions. # Cendra vs Aeve AI Source: https://docs.cendra.ai/compare/cendra-vs-aeve Head-to-head comparison of Cendra and Aeve AI — two specialist multi-agent AI platforms for short-term rentals. Covers automation claims, operator vs tech founding, Operations Agent, PMS integrations, pricing, and how to choose. ## Quick answer Cendra and Aeve AI are the closest specialist competitors in AI for short-term rentals — both use multi-agent architectures, both target high automation rates, and both focus exclusively on vacation rental operators. The honest comparison: Aeve claims 70–90% end-to-end automation with a policy-first architecture and 24–48 hour setup. Cendra targets 70–80% automation, is operator-founded, ships an Operations Agent that handles full task orchestration beyond messaging, and offers outcome-based pricing tied to actual automation achieved. Choose **Cendra** if you want an operator-founded partner (our CEO ran a 60-apartment portfolio), an Operations Agent that handles maintenance/vendor coordination end-to-end, 45+ PMS integrations, and pricing that only charges as automation rises. Choose **Aeve AI** if maximum messaging-specific automation is your single priority and you're willing to trade operations breadth for messaging depth. ## At a glance | | Cendra | Aeve AI | | ---------------------- | --------------------------------------------------------------------------------- | --------------------------------------------------------------- | | **Founder background** | Operator-founded — CEO ran 60-apartment STR portfolio | Tech-founded | | **AI architecture** | Multi-agent — Guest, Sales, Operations | Multi-agent — specialist agents per interaction type | | **Claimed automation** | 40% day 1 → 70–80% after training | 70–90% end-to-end resolution | | **Operations Agent** | Yes — task creation, vendor dispatch, follow-through, cleaner coordination | No dedicated ops agent — focus on guest messaging | | **Upsells** | Built-in Sales Agent with late checkout, early check-in, gap night, custom offers | Upselling integrated into conversations | | **Pricing model** | Outcome-based — scales with your actual automation rate | Subscription-based | | **Setup time** | Under 30 minutes via PMS marketplace | 24–48 hours via automated knowledge ingestion | | **PMS integrations** | 45+ PMS natively | Hostaway, Guesty, others | | **Languages** | 90+ with auto-detection | Multi-language | | **Free trial** | 1-week, 1 property autopilot | Demo available | | **Best for** | Operators who want messaging + upsells + ops in one platform | Operators whose single priority is maximum messaging automation | ## Where Cendra wins ### Operator-founded, not tech-founded Cendra's CEO Can Koseoglu ran a 60-apartment short-term rental portfolio in Turkey from 2019 to 2023 and previously co-founded Erasmusinn, a 10,000-room marketplace backed by 500 Startups. Cendra was built by someone who fielded 2am vendor calls and lost birthday dinners to late check-ins — not someone who studied the market from the outside. Aeve is tech-founded. The team has strong AI expertise but the product decisions come from a different angle. Neither is wrong, but for operators evaluating trust and product direction, founder background matters. ### Operations Agent — not just messaging Aeve's multi-agent architecture is focused on guest conversation: check-in questions, local recommendations, policy inquiries, complaints. That's deep, specialist messaging coverage. Cendra's third agent handles operations end-to-end: 1. Detects operational signals from guest messages ("shower leaking," "WiFi down," "can I get extra towels") 2. Opens a task with property + reservation context automatically 3. Routes to the right team member or vendor based on task type 4. Tracks follow-up until resolution 5. Updates the guest automatically when the issue is closed See the full [operations flow](/ai-agents/how-agents-work). For operators whose workflow is 40% messaging and 60% coordinating cleaners, maintenance, vendors, and owners, Cendra's scope is broader. Aeve is the better tool if your operator bottleneck is purely messaging volume. ### Outcome-based pricing Cendra's price is tied to your automation rate — the share of guest messages the AI handles end-to-end. You pay more as the AI earns more autonomy. Aeve's pricing is subscription-based regardless of automation rate. For operators ramping up, outcome-based pricing means you aren't paying for automation you haven't achieved yet. Both models are defensible; different operator temperaments prefer one or the other. ### 45+ PMS integrations Cendra integrates natively with Guesty, Hostaway, Lodgify, Hostfully, Cloudbeds, OwnerRez, Beds24, Hospitable, Uplisting, Smoobu, Mews, and 34 more PMS. See [supported integrations](/overview/supported-integrations). Aeve integrates with top PMS providers but the list is shorter. If your portfolio spans multiple PMS (common for managers growing by acquisition), integration breadth matters. ### 90+ languages with per-agent configuration Cendra handles [90+ languages](/ai-agents/multi-language) with auto-detection and per-agent configuration — meaning you can set Guest Agent language behavior separately from Sales Agent behavior. Aeve supports multi-language but doesn't publish a specific count or per-agent control. ### Agentic Home Automation Cendra extends the agent architecture to physical devices. Home Automation rules execute as events: 30 minutes before check-in the unit pre-heats/cools and a one-time code is generated, after check-out doors lock and codes revoke, and on-demand the Operations Agent can issue a time-boxed vendor code (e.g. 2am emergency) and revoke it once the job is verified. The rules are exposed as tools to Cendra's AI agents so they can *author* device workflows dynamically based on guest message context. Aeve AI is messaging-focused and doesn't ship a comparable device-automation layer. ## Where Aeve AI wins Honest assessment — Aeve is a strong competitor, and we'd steer operators to them in these cases: * **Messaging-only focus**. If your operator pain is purely "I drown in guest messages" and you don't need a full operations layer, Aeve's specialization on messaging may get you deeper automation on that single dimension. * **Claimed 70–90% automation ceiling**. Aeve's published claim is at the high end of the industry. If messaging automation is the metric you optimize solely on, it's worth evaluating both in a pilot. * **Policy-enforcing architecture**. Aeve emphasizes policy guardrails baked into the engine. Cendra handles this via configurable [AI rules](/ai-agents/ai-rules) and [escalations](/ai-agents/escalations) — different implementations of the same goal, worth comparing hands-on. * **Newer product with quick iteration**. Aeve is a newer entrant which can be a double-edged sword — faster iteration, smaller installed base. ## Feature-level deep dive ### Multi-agent architecture Both tools use multi-agent architectures, but the split is different: * **Cendra**: Guest Agent (communication), Sales Agent (upsells), Operations Agent (tasks/ops). Each is a distinct agent the operator can tune independently. * **Aeve**: specialist agents per interaction type (check-in questions, local recommendations, policy inquiries, complaints) — all within the messaging domain. Cendra's split covers operational surface area. Aeve's split goes deeper within one surface. ### Knowledge ingestion Both tools ingest property data, listing descriptions, past conversations, and operational manuals. Cendra additionally surfaces [knowledge candidates](/ai-agents/knowledge-candidates) — questions the AI doesn't know the answer to — so operators can fill gaps proactively. Aeve emphasizes automated setup from existing data. ### Upsells Cendra's Sales Agent handles late checkout, early check-in, gap nights, and custom upsell flows with configurable pricing rules. Aeve integrates upselling contextually into conversations. Functionally similar; Cendra's upsell workflow is more explicit and rule-configurable, Aeve's is more woven into messaging. ### Autopilot control Both support autopilot and copilot modes. Cendra lets you flip mode per agent per property — e.g. Guest Agent on autopilot for Property A, copilot for Property B. See [AI rules](/ai-agents/ai-rules). Aeve's per-property control is also granular. ### Sandbox and testing Cendra includes a [sandbox](/ai-agents/sandbox) for testing AI behavior on real conversations before flipping to production. Aeve similarly supports sandboxing. ## Ideal customer for each **Pick Cendra if:** * You want one AI platform for messaging + upsells + operations * Operations coordination (maintenance, vendors, cleaners) is part of your daily workflow * You prefer outcome-based pricing tied to actual automation * You're on one of 45+ PMS we integrate with * You value operator-founded product direction and STR-specific roadmap **Pick Aeve AI if:** * Your single priority is maximizing messaging-specific automation * You don't need an operations agent for task/vendor orchestration * You prefer subscription pricing with predictable monthly cost * You want to evaluate the highest published automation ceiling in the space ## FAQs ### Aren't Cendra and Aeve basically the same thing? Both are specialist multi-agent AI platforms for STR. The differences are real: Cendra has a third agent for operations (task orchestration, vendor dispatch), is operator-founded, uses outcome-based pricing, and integrates with 45+ PMS. Aeve is messaging-focused with a strong specialization on conversation-type automation. Pilot both if you're uncertain — their strengths are actually different. ### Who has higher automation? Aeve publishes 70–90% automation. Cendra targets 70–80% within 90 days. Both figures depend heavily on portfolio characteristics, message volume, and how much training you give the AI. Real numbers are best measured in a pilot on your own data. ### Does Cendra have a policy-enforcing architecture like Aeve? Cendra handles policy enforcement via [AI rules](/ai-agents/ai-rules) and [escalations](/ai-agents/escalations), which let operators define what the AI can and cannot do per property and per agent. Different implementation from Aeve's engine-level policy layer, but the operational outcome is comparable — the AI stays inside your rules. ### Can I test Cendra against Aeve? Yes. Cendra's 1-week free trial lets you put one property on autopilot with real data. Aeve offers a demo. We recommend running both in parallel on a small subset of your portfolio to compare on your own message stream. ### How long does setup take? Cendra: under 30 minutes via the Guesty, Hostaway, or Lodgify marketplace. Aeve: 24–48 hours with automated knowledge ingestion. ### What does Cendra's Operations Agent do that Aeve doesn't? Cendra's Operations Agent detects operational signals in guest messages (maintenance, housekeeping, vendor coordination), opens tasks automatically, routes them to the right person, and closes the loop with the guest. Aeve focuses on messaging and doesn't include a dedicated ops orchestration layer. ### Which one is cheaper? Depends on your automation rate. Cendra is outcome-based (pay more as automation rises). Aeve is subscription-based. During ramp-up Cendra tends to be cheaper; at scale with high automation the two converge. ## Next step Run Cendra and Aeve in parallel if you want a real comparison. Cendra sets up in under 30 minutes with no credit card required. *Last updated 2026-04-16. Competitor information is based on publicly available sources as of this date. Product features change — verify with Aeve AI for current details.* # Cendra vs Besty AI Source: https://docs.cendra.ai/compare/cendra-vs-besty Comparison of Cendra and Besty AI for short-term rental operators. Covers specialization, multi-agent architecture vs single-agent, upsell focus, automation coverage, pricing, and when to choose each. ## Quick answer Cendra and Besty AI both serve short-term rental operators, but they solve different shapes of the problem. Choose **Cendra** if you want a full-stack AI team — Guest, Sales, and Operations agents working together to automate messaging, upsells, and ops end-to-end — tied to outcome-based pricing that scales with your automation rate. Choose **Besty AI** if upselling is your single priority and you're comfortable with a single-agent chatbot that handles \~30–40% of guest messages and focuses on gap-night offers, early check-ins, and late checkouts. Cendra is operator-founded (our CEO ran a 60-apartment STR portfolio) and covers the whole operator workflow. Besty AI is specialized around revenue optimization and upsells with basic automation layered on top. Operators scaling past 20–30 properties typically find Besty's ceiling and look for something broader — that's where Cendra fits. ## At a glance | | Cendra | Besty AI | | ------------------------------- | --------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------- | | **Primary focus** | Full-stack STR operations (messaging, ops, upsells) | Upsell revenue optimization | | **AI architecture** | Multi-agent — Guest, Sales, Operations agents | Single-agent approach | | **Typical automation coverage** | 40% day 1 → 70–80% after training | \~30–40% per third-party comparisons | | **Upsell workflows** | Built-in Sales Agent with pre-configured flows (late checkout, early check-in, gap nights, custom offers) | Core strength — automated upsells integrated with Guesty marketplace | | **Operations agent** | Yes — opens tasks, dispatches vendors, follows up to resolution | No | | **Pricing model** | Outcome-based — scales with your automation rate | Per-property subscription | | **Implementation time** | Under 30 minutes via PMS marketplace | Manual property-by-property configuration | | **PMS integrations** | 45+ PMS natively (Guesty, Hostaway, Lodgify, Hostfully, Cloudbeds, and 40 more) | Guesty, Hostaway, Rentals United | | **Languages** | 90+ with auto-detection | Multi-language (unspecified count) | | **Free trial** | 1-week free trial, 1 property autopilot | Limited trial | | **Best for** | Operators running 5–500+ units who want end-to-end automation | Operators whose #1 problem is leaving upsell revenue on the table | ## Where Cendra wins ### Full-stack agents, not one chatbot Cendra runs three specialized agents that cover the operator workflow end-to-end: * **Guest Agent** handles 24/7 guest communication across WhatsApp, email, and OTAs * **Sales Agent** runs the upsell flows (late checkout, early check-in, gap-night, custom offers) * **Operations Agent** opens and routes tasks, dispatches vendors, closes the loop Besty AI's single-agent model is efficient at the narrow task it was built for — upselling — but operators who manage growing portfolios eventually need more than a revenue bot. Maintenance coordination, guest issue triage, escalation logic, vendor dispatch: these sit outside Besty's core. With Cendra, upsells are *one* of the three agents, not the entire product. ### Higher automation ceiling Cendra targets 70–80% automation within 90 days as the AI learns from operator corrections. Besty AI typically sits around 30–40% automation coverage per third-party comparisons — it's a drafting and upsell tool, not an autopilot for the full message stream. For operators hoping to retire a significant share of repetitive guest comms, the ceiling difference matters. Cendra's multi-agent reasoning handles complex, context-heavy requests that single-agent systems tend to hand back to humans. ### Operations Agent closes the loop When a guest messages "the shower is leaking," Cendra's Operations Agent: 1. Recognizes the ops signal 2. Opens a task with the property details and photos 3. Routes to the responsible team member or vendor 4. Tracks follow-up until resolution 5. Updates the guest when the issue is fixed Besty AI doesn't do this — it's a messaging + upsell product, not a task orchestrator. If your pain is as much about coordinating cleaners, maintenance, and vendors as it is about replying to guests, Besty is the wrong wedge. Cendra is built exactly for this. ### Outcome-based pricing Cendra's price scales with your automation rate. You only pay for messages the AI actually handles end-to-end without human intervention. Besty's pricing is per-property subscription regardless of coverage. At the 30–40% automation Besty typically achieves, operators pay the full subscription but still touch the majority of messages manually. Cendra aligns your cost with the automation you actually get. ### Agentic Home Automation Cendra ships Home Automation as a first-class agentic feature: event-driven pre-heat/cool 30 minutes before check-in with a one-time access code, automatic lock + code revocation after check-out, and on-demand time-boxed vendor access codes generated by the Operations Agent in response to guest message signals (e.g. 2am emergency leak). The rules are exposed as tools to Cendra's AI agents so they can *author* device workflows dynamically. Besty AI doesn't offer a comparable device-automation layer. ## Where Besty AI wins * **Upsell-first operators**. If your portfolio is already heavily templated and messaging volume is low, but you're losing revenue on late-checkout and gap-night opportunities, Besty AI is a focused, battle-tested choice. * **Guesty marketplace tight integration**. Besty has been in the Guesty ecosystem for a long time and is a familiar option for Guesty-native teams. * **Lower initial switching cost for small portfolios**. For 5–15 property operators who only want the upsell automation, Besty's scope matches their need. ## Feature-level deep dive ### Guest communication Both tools automate guest messaging. Cendra's Guest Agent pulls reservation context, property knowledge, and prior message history on every reply. Besty handles standard inquiries and draft generation with less depth on multi-turn or edge-case conversations — third-party comparisons note the coverage ceiling around 30–40%. ### Upsells Besty's core strength. Pre-built upsell flows for late checkout, early check-in, and gap nights, tightly integrated with Guesty marketplace functionality. Cendra's Sales Agent covers the same upsell categories plus configurable pricing rules per property, and can be stacked with custom upsells. Functionally similar on upsell specifically — the difference is that Cendra also runs the Guest and Operations agents alongside. ### Operations orchestration Cendra's Operations Agent handles task creation, vendor dispatch, and follow-through automatically. Besty doesn't have an ops layer — maintenance issues that surface in guest messages still require you to open a ticket and coordinate manually. See [how agents work](/ai-agents/how-agents-work) for the full ops flow. ### Knowledge base Cendra lets you build per-property knowledge bases with house rules, amenities, access instructions, and local recommendations. The AI grounds every response in your data and flags missing information to you as [knowledge candidates](/ai-agents/knowledge-candidates). Besty operates from a more shallow knowledge layer, which is part of why its automation ceiling is lower. ### Autopilot and human-in-the-loop Both support autopilot and copilot modes. Cendra lets you flip autopilot per property and per agent (e.g. run Guest Agent on autopilot but keep Sales Agent on approval) — see [AI rules](/ai-agents/ai-rules) and [escalations](/ai-agents/escalations). Besty's autopilot is coarser-grained. ## Ideal customer for each **Pick Cendra if:** * You want one tool that handles guest communication, upsells, and operations as a unit * You're running 5–500+ units and your messaging volume is high enough to need autopilot * You prefer outcome-based pricing (pay for automation actually achieved) * Ops coordination (maintenance, vendors, cleaners) is a real part of your day * You want 45+ PMS integrations and 90+ language support **Pick Besty AI if:** * Upsells are your single biggest revenue-leakage problem and you want a focused tool * You're 5–15 properties, on Guesty, and don't need an operations layer * You don't need 70%+ automation of total message volume — 30–40% is enough for your workflow ## FAQs ### What makes Cendra different from Besty AI? Cendra runs three specialized AI agents covering guest communication, upsells, and operations. Besty AI is a single-agent tool focused primarily on upsell revenue. Cendra targets 70–80% message automation vs Besty's \~30–40% per third-party comparisons. Cendra also includes an Operations Agent for task management and vendor dispatch that Besty doesn't offer. ### Is Cendra available in the Guesty marketplace like Besty? Yes. Cendra is in the official marketplaces of Guesty, Hostaway, and Lodgify. You can connect with a single API key in under 30 minutes. [Connect your PMS](/getting-started/connect-pms). ### Can Cendra do upsells? Yes — Cendra's Sales Agent handles late checkout, early check-in, gap nights, and custom upsell flows with configurable pricing rules per property. [See upsell management](/revenue/upsell-management). ### What automation rate should I expect from Cendra vs Besty? Cendra typically starts around 40% on day 1 and rises to 70–80% within 90 days as the AI learns from your corrections. Besty AI typically operates at \~30–40% automation per published comparisons. The difference matters most for operators with high message volumes. ### Which has better pricing for mid-market operators? Cendra uses outcome-based pricing that scales with your actual automation rate, so mid-market operators (20–50 properties) tend to find Cendra more efficient on unit economics. Besty's per-property subscription bills regardless of how much automation you achieve. ### Can I run Cendra and Besty together? Technically yes, but we don't recommend it. The two tools overlap on guest messaging and upsells, which can create conflicting responses for the same guest. Pick one. ### How long does Cendra take to set up? Most workspaces are running in under 30 minutes via the PMS marketplace — no engineering required. [Start your free trial](https://app.cendra.ai). ## Next step Connect your PMS in under 30 minutes, turn on autopilot for one property, and see what your automation rate looks like. No credit card required. *Last updated 2026-04-16. Competitor information is based on publicly available sources as of this date. Product features change — verify with Besty AI for current details.* # Cendra vs Boom (AiPMS) Source: https://docs.cendra.ai/compare/cendra-vs-boom Comparison of Cendra and Boom — AI-native PMS — for short-term rental operators. Covers specialized AI on your existing PMS vs AI-native all-in-one PMS with BAM (Business Agentic Manager), and how to choose. ## Quick answer Cendra and Boom both ship agentic AI for short-term rental operators, but the deployment model is different. Boom is an AI-native PMS (AiPMS) with BAM — Business Agentic Manager — positioned as the first-ever agentic AI for short-term rental. Using Boom means adopting their PMS as your system of record. Cendra is a specialized AI operations platform that layers on top of 45+ PMS you already have (Guesty, Hostaway, Lodgify, Hospitable, Cloudbeds, OwnerRez, and more). Choose **Boom** if you're ready to switch PMS and want an AI-first system of record with BAM orchestrating operations from day one. Choose **Cendra** if you want multi-agent AI automation on the PMS you already trust — no migration, three specialized agents running at 70–80% autopilot in under 30 minutes. ## At a glance | | Cendra | Boom (AiPMS) | | ---------------------- | ------------------------------------------------------------------- | ---------------------------------------------------------------- | | **Deployment model** | AI platform on your existing PMS | AI-native all-in-one PMS | | **AI architecture** | Multi-agent — Guest, Sales, Operations | BAM — Business Agentic Manager (single agentic layer across PMS) | | **Autonomy** | 70–80% autopilot per-property per-agent | Agentic AI runs across operations | | **Operations Agent** | Autonomous task creation, vendor dispatch, follow-through | BAM handles ops agentically | | **Upsells** | Sales Agent with late checkout, early check-in, gap night workflows | AI integrated upsells | | **Funding / maturity** | \$1M seed (Revo Capital, April 2026) | \$12.7M Series A (Avenue Growth Partners, Oct 2025) | | **PMS integrations** | 45+ PMS natively — keep your existing one | Boom IS the PMS | | **Channel manager** | Not included — works with existing PMS | Native | | **Pricing model** | Outcome-based — scales with automation rate | AiPMS subscription | | **Migration effort** | Zero — layer on top | Full PMS migration | | **Target market** | STR operators wanting best AI on any PMS | Operators ready to adopt AI-native PMS | ## The core choice Same as the other AI-native PMS competitors (Nowistay, Jurny): Boom asks you to migrate your PMS. Cendra asks you to keep what's working and add specialized AI on top. The right choice depends on how much you value consolidation vs migration cost. ## Where Cendra wins ### Zero migration Keep Guesty, Hostaway, Lodgify, Hospitable, Cloudbeds, OwnerRez, or any of 45+ supported PMS. Add Cendra as the AI operations layer in under 30 minutes. All your reservations, channels, accounting, and team workflows stay exactly where they are. See [supported integrations](/overview/supported-integrations). Boom requires full PMS migration. For operators with established workflows, integrations, and data history, that's a significant switching cost. ### Multi-agent specialization Cendra runs three explicit agents: * **Guest Agent** for 24/7 messaging across WhatsApp, email, and OTA channels * **Sales Agent** for upsell workflows with configurable per-property pricing * **Operations Agent** for task orchestration and vendor dispatch See [how agents work](/ai-agents/how-agents-work). Boom's BAM is a single agentic layer spanning PMS functions — different implementation of the agentic philosophy. Cendra's explicit split gives operators granular control over each agent's autopilot state and behavior. See [AI rules](/ai-agents/ai-rules). ### Runs on multiple PMS simultaneously If your portfolio spans multiple PMS, Cendra's 45+ integrations let you run one AI layer across all properties regardless of PMS. Boom forces consolidation onto their platform. ### Outcome-based pricing Cendra scales with your actual automation rate. Boom is AiPMS subscription. Different pricing shapes. ### Operator-founded Cendra's CEO ran 60 STR apartments. Boom is founded by Shahar Goldboim with a product-first AiPMS philosophy. Different backgrounds — worth evaluating which founder lens matches your operator reality. ## Where Boom wins * **AI-native PMS from the ground up**. Boom positions BAM as the first-ever agentic manager for STR. If you view your current PMS as a bottleneck, a clean AI-native rebuild is appealing. * **Funding depth**. Boom raised $12.7M Series A in October 2025. Cendra is at $1M seed (April 2026). Larger funding may translate to faster feature velocity. * **All-in-one consolidation**. One vendor for PMS + AI + channel management + operations. Operationally simpler if you're committing to the full platform. * **BAM as a unified agentic layer**. If you want agentic AI orchestrating across your entire PMS (not just messaging and ops), Boom's approach is broader. * **Industry visibility**. Boom has been featured at Gather · Connect · Grow by STRA 2026, Alex & Annie Podcast, Short-Term Rental Secrets Podcast — strong industry footprint. ## Feature-level deep dive ### Guest communication Boom's BAM handles guest messaging as part of the agentic layer. Cendra's Guest Agent runs on top of your existing PMS with structured knowledge base, reservation context, and per-agent autopilot control. Different architectures; similar automation targets. ### Upsells Boom integrates upsells into the agentic layer. Cendra's Sales Agent handles late-checkout, early-check-in, gap-night, and custom upsells with configurable per-property pricing. See [upsell management](/revenue/upsell-management). ### Operations Boom's BAM covers ops agentically within the PMS. Cendra's [Operations Agent](/ai-agents/how-agents-work) opens tasks from message signals and routes them independently of your PMS — works with whatever ops tooling you already have. ### Channel management Boom is the channel manager natively. Cendra relies on your existing PMS for channel management. ### Dynamic pricing Boom added Beyond's dynamic pricing engine to the AiPMS (announced October 2025). Cendra integrates with PriceLabs and Wheelhouse for pricing. ### Smart locks and Home Automation Cendra ships agentic Home Automation as a tools layer exposed to the AI agents — event-driven rules that execute 30 minutes before check-in (pre-heat/cool + generate one-time access code), after check-out (lock doors + revoke codes + set to "away"), and on-demand for vendor emergencies (one-time time-boxed codes generated by the Operations Agent when a leak or breakdown message arrives, then revoked once verified). Boom's BAM handles operations agentically within the AiPMS; the direct comparison on device authoring by AI agents is worth evaluating in a pilot if smart-home is core to your workflow. See [smart lock support](/smart-locks/overview). ## Ideal customer for each **Pick Cendra if:** * You have a PMS you like and don't want to migrate * You want explicit multi-agent AI with per-agent autopilot control * Ops orchestration matters * Outcome-based pricing appeals * You're running 20+ properties and need real automation depth **Pick Boom if:** * You're ready to switch PMS and want agentic AI from the ground up * All-in-one consolidation is worth the migration cost * Industry-level funding and visibility matter for your vendor-trust criteria * You want BAM orchestrating across your whole operation, not just AI messaging * Built-in dynamic pricing + channel management as part of the platform is a priority ## FAQs ### Do I have to switch PMS to use Cendra? No. Cendra integrates with 45+ PMS. Keep yours. [Connect your PMS](/getting-started/connect-pms) in under 30 minutes. ### Do I have to switch PMS to use Boom? Yes. Boom is the AiPMS. ### Which is more mature? Boom raised $12.7M Series A in October 2025. Cendra is at $1M seed (April 2026). Boom is further along funding-wise. Product maturity depends on which surface area — Boom on PMS breadth, Cendra on AI specialization. ### What's BAM vs Cendra's multi-agent approach? Boom's BAM is a unified agentic layer across the PMS. Cendra runs three explicit specialized agents (Guest, Sales, Operations) that operators tune independently. Different implementations; comparable goals. ### Which is cheaper? Depends on scale. Small portfolios: Boom's AiPMS subscription may be cheaper for consolidation. Mid-market with high automation rates: Cendra's outcome-based pricing often wins. ### Can I try both? Yes. Cendra offers a 1-week free trial on one property. Boom has demos. ### What's the migration risk with Boom? Switching PMS is a real undertaking. If Boom works for your full workflow, great. If there are gaps in channel mix, integrations, or specific operational needs, mid-migration regrets are expensive. ### Can I run Cendra alongside another PMS's AI? Yes. Cendra works with PMS that have their own AI features (Hostaway ReplyAI, Guesty ReplyAI, Hospitable Copilot) — most operators turn off the PMS native AI to avoid conflicting drafts. ## Next step Keep your PMS. Add Cendra. Connect in under 30 minutes. No credit card required. *Last updated 2026-04-16. Competitor information is based on publicly available sources as of this date. Product features change — verify with Boom for current details.* # Cendra vs Breezeway (Assist) Source: https://docs.cendra.ai/compare/cendra-vs-breezeway Comparison of Cendra and Breezeway Assist for short-term rental operators. Covers AI-first operations platform vs cleaning / operations platform with AI messaging module, multi-agent architecture, and how they work together. ## Quick answer Cendra and Breezeway Assist are complementary — not competitive — for most operators. Breezeway is best known as the cleaning and operations platform for short-term rentals (property care, inspections, maintenance scheduling). Breezeway Assist is their AI-powered messaging module layered on top of that operations data. Cendra is an AI-first operations platform with three specialized agents (Guest, Sales, Operations) running at 70–80% autopilot across messaging, upsells, and back-office ops. Choose **Breezeway** if cleaning coordination and property care are your top priority and the AI messaging module fits your needs. Choose **Cendra** if you want deepest AI automation across guest communication, upsells, and operations — and either you already have cleaning coordination covered (via Breezeway, Turno, Properly, or another tool), or you want Cendra's Operations Agent to handle task routing itself. ## At a glance | | Cendra | Breezeway Assist | | ------------------------- | -------------------------------------------------------------------- | ------------------------------------------------------------------------- | | **Product root** | AI-first operations platform | Cleaning + property care + operations platform | | **AI architecture** | Multi-agent — Guest, Sales, Operations | Assist — AI messaging module connected to ops data | | **Autonomy target** | 70–80% autopilot per-property per-agent | AI messaging informed by operational status (cleaning, maintenance) | | **Operations Agent** | Yes — task creation, vendor dispatch, follow-through, message-driven | Native cleaning/maintenance scheduling + AI messaging on ops data | | **Upsells** | Sales Agent with late checkout, early check-in, gap night workflows | Not a primary feature | | **Cleaning coordination** | Smart routing via Operations Agent, works with cleaning tools | Core product strength | | **Languages** | 90+ with auto-detection | Multi-language | | **Channels** | WhatsApp, Gmail, Outlook, Airbnb, Booking.com, Vrbo unified | PMS + channel integrations | | **PMS integrations** | 45+ PMS natively | Major PMS | | **Pricing model** | Outcome-based — scales with automation rate | Subscription | | **Best for** | Operators wanting AI automation depth | Operators wanting professional cleaning + property care with AI messaging | ## How they can coexist Breezeway runs your cleaning schedules, property inspections, and maintenance workflows. Cendra runs your AI agents for messaging, upsells, and operational response from guest message signals. The two don't overlap directly — they operate on different workflow slices. Operators running both typically set up Cendra to handle guest communication and create tasks from messages ("the shower is leaking"), then route those tasks into Breezeway for cleaning-and-maintenance execution. Breezeway's strength in property care data informs Cendra's messaging (e.g. "your property is ready for check-in — here's your access code"). Different products, different jobs. ## Where Cendra wins ### AI automation depth Cendra's core investment is AI — three specialized agents, structured [knowledge base](/ai-agents/knowledge-base) per property, auto-surfaced [knowledge candidates](/ai-agents/knowledge-candidates), per-agent autopilot control. Breezeway's core investment is property-care operations (cleaning, inspections, maintenance scheduling) with AI messaging as a supporting module. For operators whose top priority is AI depth on guest communication and upsells, Cendra goes further. ### Multi-agent architecture vs single AI module Cendra runs three specialized agents coordinated: * **Guest Agent** for 24/7 guest communication * **Sales Agent** for upsell workflows * **Operations Agent** for task orchestration and vendor dispatch Breezeway Assist is the AI messaging layer connected to Breezeway's operational data. Powerful for message-level automation, but not a three-agent architecture covering messaging + upsells + ops separately. ### Sales Agent for upsells Cendra's Sales Agent runs late-checkout, early-check-in, gap-night, and custom upsell workflows with configurable per-property pricing. Breezeway is primarily cleaning + property care; upsells aren't its strength. ### Outcome-based pricing Cendra's price scales with your automation rate. Breezeway is subscription-based for cleaning operations + Assist module. For operators whose top value is AI automation depth, Cendra's pricing aligns with outcome achieved. ### Operator-founded AI philosophy Cendra's CEO ran 60 STR apartments. Breezeway was founded with a property-care / cleaning operations focus from the start. Both are operator-aligned, but for different operator pain points. ### Agentic Home Automation Cendra ships Home Automation as a first-class agentic feature that complements Breezeway's cleaning coordination. Event-driven rules fire automatically: pre-heat/cool 30 minutes before check-in with a one-time access code, lock + revoke codes after check-out, and on-demand time-boxed vendor access codes generated by the Operations Agent when a maintenance signal arrives. Breezeway doesn't ship agentic device-automation natively — it's focused on cleaning, inspection, and maintenance scheduling workflows. The two stack well together: Breezeway for cleaning-team operations, Cendra for AI messaging + Home Automation rules. ## Where Breezeway wins * **Professional cleaning + property care**. Breezeway is the leader on cleaning-schedule management, property inspections, detailed checklist workflows, and maintenance scheduling. Cendra isn't trying to replace this — we complement it. * **Operational data depth**. Breezeway's data on property state (cleaned, inspected, ready, maintenance-needed) is a real moat. If your operations hinge on that data layer, Breezeway's foundation is stronger. * **AI messaging informed by ops state**. When AI messaging can reference "your property is cleaned and ready" or "maintenance is scheduled between 2–4pm," the answers get smarter. Breezeway Assist has this out of the box because the ops data sits in the same product. * **Mature cleaning-team workflows**. Checklist management, photo proof, staff communication — Breezeway's cleaning team workflows are mature. ## Feature-level deep dive ### Guest communication Breezeway Assist: AI messaging informed by Breezeway's property-care data. Cendra: multi-agent AI with structured per-property knowledge, reservation context, and per-agent autopilot. ### Cleaning coordination Breezeway: core product — schedules, checklists, team coordination, photo proof. Cendra: [Operations Agent](/ai-agents/how-agents-work) routes cleaning-related tasks but doesn't replace professional cleaning coordination. ### Upsells Cendra: Sales Agent handles late-checkout, early-check-in, gap-night, and custom upsells. Breezeway: not a primary feature. ### Maintenance coordination Breezeway: native maintenance scheduling and work order management. Cendra: Operations Agent detects maintenance signals in guest messages and creates tasks autonomously. ### Channels Cendra consolidates into [unified inbox](/inbox/unified-inbox) across WhatsApp, email, and OTAs. Breezeway's Assist messaging connects to PMS-level channels. ## Ideal customer for each **Pick Cendra if:** * AI automation depth is your top priority * You have cleaning coordination handled (Turno, Properly, internal team, or Breezeway) * You want multi-agent AI covering messaging + upsells + ops * You want outcome-based pricing **Pick Breezeway if:** * Cleaning coordination and property care are your top priority * You want AI messaging informed by operational state data * You run a large portfolio where cleaning/inspection workflows are a significant operational burden * You're looking for a professional cleaning-team management platform first, AI messaging second **Pick both if:** * Breezeway runs your cleaning + property care * Cendra runs your AI messaging, upsells, and operations response from guest signals ## FAQs ### Are Cendra and Breezeway competitors? Not directly. Breezeway's core is cleaning and property care with AI messaging (Assist) layered on top. Cendra is AI-first with specialized agents for messaging, upsells, and ops. Most operators use them together. ### Does Cendra replace Breezeway? No. Cendra doesn't offer cleaning-schedule management, inspection checklists, or property-care workflows. If those are core to your operation, Breezeway remains your primary operational tool. ### Does Breezeway Assist replace Cendra? For operators whose AI need is primarily messaging informed by operational state, Assist may be enough. For operators wanting specialized multi-agent AI with upsells and autonomous ops routing, Cendra adds depth Assist doesn't. ### Can I use both Cendra and Breezeway together? Yes — many operators do. Breezeway handles cleaning and property care. Cendra handles AI messaging, upsells, and operational triage from guest messages. Different surfaces, complementary products. ### Which is better for a 50-property operator? Probably both. Breezeway for cleaning and property care. Cendra for AI messaging and upsells. The combined cost is typically justified by the time savings. ### Does Cendra handle maintenance tickets? Yes — Cendra's [Operations Agent](/ai-agents/how-agents-work) opens tasks from guest messages and routes them. It's not a full property-care platform — it's a task orchestrator that complements platforms like Breezeway. ### How long does setup take? Cendra: under 30 minutes via PMS marketplace. Breezeway: PMS integration + team onboarding for cleaning workflows. ## Next step Connect your PMS in under 30 minutes and see what AI-first automation looks like — whether you're on Breezeway already or not. No credit card required. *Last updated 2026-04-16. Competitor information is based on publicly available sources as of this date. Product features change — verify with Breezeway for current details.* # Cendra vs Conduit AI Source: https://docs.cendra.ai/compare/cendra-vs-conduit Comparison of Cendra and Conduit (formerly HostAI) for short-term rental operators. Covers specialization, multi-agent architecture, pricing model, PMS integrations, voice AI, implementation time, and ideal use cases. ## Quick answer Cendra and Conduit solve related problems but were built for different operators. Choose **Cendra** if you are a short-term rental operator who wants specialized AI agents for guest communication, ops, and upsells — tied to an outcome-based pricing model that only charges as your automation rate rises. Choose **Conduit** if you run enterprise-scale hospitality with dedicated technical resources, need voice AI, and can invest 2+ weeks in custom workflow configuration across multiple industries (Conduit now serves hospitality, financial services, restaurants, and more). Cendra is operator-founded — our CEO ran a 60-apartment portfolio before building the product — and stays exclusively focused on STR. Conduit started as HostAI in the STR space and rebranded in 2025 to expand horizontally into a generalist conversational AI platform. If you want a partner that will only build features for short-term rentals, Cendra is the safer long-term bet. ## At a glance | | Cendra | Conduit (formerly HostAI) | | --------------------------- | -------------------------------------------------------------------------------------------------------------------------------------- | --------------------------------------------------------------------- | | **Primary focus** | Short-term rentals only | Generalist (hospitality, finance, restaurants, support) | | **Founder background** | Operator-founded (60-apartment STR portfolio) | Tech-founded, YC W24 | | **AI architecture** | Multi-agent — separate agents for Guest, Sales, Ops | Single workflow engine, heavy customization | | **Pricing model** | Outcome-based — scales with your automation rate | \~\$500/mo flat on Growth plan | | **Implementation time** | Self-serve via PMS marketplace (Guesty, Hostaway, Lodgify), usually under 30 minutes | 2+ weeks, technical configuration required | | **Voice AI** | Not currently (chat + WhatsApp + email focus) | Yes — one of few in the space | | **PMS integrations** | 45+ STR PMS natively, including Guesty, Hostaway, Lodgify, Hostfully, Cloudbeds, OwnerRez, Beds24, Hospitable, Uplisting, Smoobu, Mews | STR integrations maintained, now serves non-STR verticals too | | **Autopilot mode** | Yes, per-property toggle | Yes, requires workflow configuration | | **Typical automation rate** | 40% on day 1 → 70–80% after training | \~55–65% per third-party comparisons | | **Free trial** | 1-week free trial, 1 property autopilot | Paid plans only on public pricing | | **Best for** | STR operators running 5–500+ units who want specialization | Enterprise hospitality or cross-industry operators with dev resources | ## Where Cendra wins ### Specialization is the moat Cendra only serves short-term rental operators. Every product decision — from reservation-matching to multi-property knowledge bases to upsell workflows — is made for STR. Conduit started in STR but has deliberately broadened to multiple industries. That shift is public — Cole Rubin, Conduit's co-founder, has said STR "taught us everything" but the company now positions itself as an AI agent platform for any B2C conversation. What that means for you: when Cendra ships a new feature, it's to solve an operator problem. When Conduit ships, the feature may be designed for a restaurant reservation flow or a financial services use case — and adapted for STR after the fact. Over a 12-month cycle, specialization compounds. ### Multi-agent architecture, not a workflow engine Cendra splits responsibilities across three specialized agents: * **Guest Agent** — handles 24/7 guest communication across WhatsApp, email, and OTA messaging * **Sales Agent** — proactive and reactive upsells (late check-out, early check-in, gap nights), with configurable pricing * **Operations Agent** — end-to-end ops workflows: task creation, vendor dispatch, cleaner coordination Conduit uses a single customizable workflow engine. That's flexible, but it means you (or a consultant) must configure every workflow from scratch. Cendra gives you pre-built agents with STR-specific reasoning baked in, so the AI knows what "check-in" means without being taught. ### Outcome-based pricing Cendra's price scales with your **automation rate** — the share of guest messages the AI handles end-to-end without you. Day 1 starts around 40%, climbing to 70–80% after training. You only pay for what the AI actually automates. Conduit's Growth plan is \~\$500/month flat according to public pricing pages referenced by third parties. That works if you're at enterprise scale — it's expensive for mid-market operators ramping up. For a typical 20-50 property portfolio, Cendra's unit economics tend to be meaningfully better. [See Cendra pricing](/overview/pricing). ### Self-serve setup vs 2-week implementation Cendra onboards through the native marketplaces of Guesty, Hostaway, and Lodgify. Connect your PMS with a single API key and you're running in under 30 minutes. Conduit implementations typically run 2+ weeks per independent comparisons — workflow configuration, integration work, and custom logic setup take dedicated engineering time. For operators who aren't ready to commit weeks of technical capacity, Cendra's self-serve path is materially faster to first value. ### Agentic Home Automation Cendra ships Home Automation as a first-class agentic feature. Event-driven rules fire automatically: 30 minutes before check-in the unit pre-heats/cools and a one-time access code is generated for the guest; after check-out doors lock and codes revoke; on-demand, the Operations Agent can issue a time-boxed vendor access code when a 2am leak message arrives, then revoke it once the job is verified complete. The rules are exposed as tools to Cendra's AI agents, meaning the agents *author* device workflows dynamically based on guest message context — not just trigger pre-configured sequences. Conduit doesn't offer a comparable device-automation layer. ## Where Conduit wins We don't think every operator should pick Cendra. Conduit is the better choice when: * **You need voice AI**. Conduit offers one of the few production-grade voice agents in hospitality. Cendra is chat + WhatsApp + email only today. If your guests routinely call your phone and you want an AI to answer, Conduit has the lead. * **You operate across multiple industries**. If Cendra's STR-only focus is a *disadvantage* for you (e.g. you run STRs plus restaurants plus retail), Conduit's horizontal platform may consolidate your tooling. * **You have dedicated technical resources**. Conduit's flexibility rewards teams with developers or in-house ops engineers who want to craft highly custom workflows. Cendra's opinionated multi-agent model is faster but less configurable. * **Enterprise-scale portfolios (500+ units) with existing customization requirements**. Large operators with existing integrations and custom flows may find Conduit's engine easier to extend. ## Feature-level deep dive ### Guest communication Both platforms automate guest messaging with LLM-backed responses and escalation to humans on low-confidence queries. The key difference is context: * Cendra matches every incoming message to a reservation automatically, pulls property-specific house rules and amenities, and references your prior messaging history for tone calibration. * Conduit can be configured to do the same, but requires workflow setup per integration. ### Upsells Cendra's Sales Agent includes pre-built upsell workflows for late checkout, early check-in, gap nights, and custom offers. Pricing rules are configurable per property. Conduit supports upsells but they're typically built as custom workflows. ### Operations orchestration Cendra's Operations Agent opens tasks automatically when guest messages surface issues ("the shower is leaking"), routes to the responsible team member, and follows up until resolution. Conduit can be configured similarly but again requires upfront workflow setup. ### Knowledge base Cendra lets you upload house rules, amenities, and local recommendations per property. The AI uses that data for grounded responses and raises a flag when it's missing information. Conduit's knowledge model is configured per-integration. ### Language support Both support multi-language guest interactions. Cendra handles 90+ languages natively with auto-detection and per-agent configuration. Conduit lists 12+ via Guesty-style reference. ## Ideal customer for each **Pick Cendra if:** * You run 5–500 STR units and want specialized AI without a 2-week implementation * You prefer to pay only for automation you actually achieve (outcome-based) * You want features shipped specifically for STR, not adapted from other industries * You're on Guesty, Hostaway, Lodgify, or any of 45+ supported PMS * You want an operator-founded partner who understands the 2am cleaner no-show, not just the tech **Pick Conduit if:** * You operate enterprise-scale hospitality with 500+ units and dedicated engineering * Voice AI is a critical requirement today * You run STRs plus other industries and want one vendor * You're comfortable with 2+ week implementation and have the internal bandwidth ## FAQs ### Is Conduit the same as HostAI? Yes. Conduit was rebranded from HostAI in 2025 when the company broadened beyond short-term rentals. The LinkedIn announcement from Cole Rubin described the evolution as moving from STR-specific messaging into a general AI agent platform for B2C conversation across real estate, finance, restaurants, and more. ### What automation rate can Cendra achieve? New Cendra workspaces typically start around 40% on day 1 and rise to 70–80% within 90 days as the AI learns from operator corrections. Automation rate is our north-star metric and determines your pricing — you only pay for automation you actually achieve. ### Does Cendra work with Guesty and Hostaway? Yes. Cendra is available in the official marketplaces of Guesty, Hostaway, and Lodgify. You can connect your PMS with a single API key without engineering support. [Connect your PMS](/getting-started/connect-pms). ### Does Conduit still serve short-term rentals? Yes — Conduit maintains its STR integrations and customers. However, new feature development is now split across multiple industries. Operators who want a partner exclusively focused on STR may find specialized alternatives better aligned. ### How long does Cendra take to implement? Most Cendra workspaces are running in under 30 minutes. Connect your PMS, configure your knowledge base, set your AI rules, and start in sandbox mode. When you're comfortable, flip to autopilot per property. ### What integrations does Cendra support? Cendra connects natively to 45+ PMS including Guesty, Hostaway, Lodgify, Hostfully, Cloudbeds, OwnerRez, Beds24, Hospitable, Uplisting, Smoobu, and Mews. Also WhatsApp Business, Gmail, Outlook, and all major OTA message channels. [See the full integration list](/overview/supported-integrations). ### Can I try Cendra before paying? Yes. Cendra offers a 1-week free trial focused on one property in autopilot mode. No credit card required. This lets you verify the automation rate on real guest messages before committing. ## Next step Connect your PMS, train the AI on your properties, and watch your automation rate climb. No credit card required for the trial. *Last updated 2026-04-16. Competitor information is based on publicly available sources as of this date. Product features change — verify with Conduit for current details.* # Cendra vs Duve Source: https://docs.cendra.ai/compare/cendra-vs-duve Comparison of Cendra and Duve for short-term rental operators. Covers STR-specialized AI agents vs hotel-leaning omnichannel guest experience platform, upsells, guest journey, and how to choose. ## Quick answer Cendra and Duve serve overlapping markets but were built for different guest lifecycles. Duve is a hotel-leaning omnichannel guest experience platform with strong WhatsApp templates, translations, and upsell automation — it extends into short-term rentals but its product DNA is hotel hospitality. Cendra is an AI operations platform built exclusively for short-term rental operators, with three specialized agents (Guest, Sales, Operations) running at 70–80% autopilot across messaging, upsells, and operations. Choose **Duve** if you run boutique hotels alongside STR and want one guest-experience platform spanning both with a strong emphasis on pre-arrival experience, digital check-in, and upsells. Choose **Cendra** if you're STR-focused and want the deepest AI automation with an operator-founded partner — our CEO ran a 60-apartment portfolio before building the product. ## At a glance | | Cendra | Duve | | --------------------- | ------------------------------------------------------------------- | -------------------------------------------------------- | | **Primary focus** | Short-term rentals (specialist) | Hotels + short-term rentals (omnichannel) | | **AI architecture** | Multi-agent — Guest, Sales, Operations | AI-assisted messaging + omnichannel templates | | **Automation target** | 40% day 1 → 70–80% after training | Template + AI-drafted messaging | | **Operations Agent** | Yes — task creation, vendor dispatch, follow-through | Upsell + guest journey focus, less autonomous ops | | **Upsells** | Sales Agent with late checkout, early check-in, gap night workflows | Strong upsell automation across the guest journey | | **Digital check-in** | Via PMS integrations and smart locks | Native digital check-in product | | **Languages** | 90+ with auto-detection | Multi-language translation tools | | **Pricing model** | Outcome-based — scales with automation rate | Subscription | | **Implementation** | Under 30 minutes via PMS marketplace | Hotel-style onboarding | | **PMS integrations** | 45+ STR PMS natively | Major PMS + hotel systems | | **Best for** | STR operators wanting deepest AI automation | Boutique hotel + STR hybrids wanting guest-journey depth | ## Where Cendra wins ### Specialist depth for STR Cendra was built from the ground up for short-term rental operations. Every product decision — from how we model reservations across OTAs, to how the [Operations Agent](/ai-agents/how-agents-work) triggers on guest messages, to how [upsells](/revenue/upsell-management) fire at the right moment — is shaped by STR-specific pain. Duve has real STR capabilities but its product roadmap serves two masters (hotels + STR). Over 12-month cycles, specialization compounds. ### Operations Agent runs the ops loop Duve focuses on pre-arrival, during-stay, and post-stay guest experience touch points — digital check-in, upsells, translations, messaging templates. Where Cendra pulls ahead is in back-office ops orchestration. When a guest messages "AC not working," Cendra's Operations Agent: 1. Detects the ops signal 2. Opens a task with property + reservation context 3. Routes to the responsible maintenance contact 4. Tracks follow-up until resolution 5. Updates the guest when fixed See [issues and task management](/dashboard/issues-task-management). Duve handles guest-facing touchpoints well; Cendra runs the operator's back-office too. ### 70–80% autopilot vs draft-assist Cendra targets 70–80% full autopilot message handling within 90 days. Duve's AI helps with drafting and templating but the workflow leans toward human review and send. For operators optimizing for time saved, the gap between "AI drafts, I send" and "AI handles autonomously, I review exceptions" is measured in hours per day. ### Outcome-based pricing Cendra's price scales with your automation rate. Duve uses subscription pricing. For operators ramping up AI, outcome-based alignment between cost and value is attractive. ### Operator-founded Cendra's CEO Can Koseoglu ran 60 apartments before building the product. Duve was founded with a more traditional hotel-tech lens. For operators evaluating whose product intuition matches their lived reality, founder background matters. ### Agentic Home Automation Cendra ships Home Automation as a first-class agentic feature: event-driven pre-heat/cool 30 minutes before check-in with a one-time access code, automatic lock + code revocation after check-out, and on-demand time-boxed vendor access codes generated by the Operations Agent when an emergency message arrives. The rules are exposed as tools to Cendra's AI agents so they can author device workflows dynamically based on guest context. Duve's guest-experience strength doesn't extend into an agentic device-automation layer. ## Where Duve wins * **Hotel + STR hybrid operations**. If you run boutique hotels alongside STR and need one platform across both, Duve's hotel-first roots are a real advantage. * **Digital check-in product**. Duve ships a native digital check-in experience that some operators prefer over PMS-integrated flows. * **Guest-journey depth**. Duve invests heavily in the pre-arrival and during-stay guest-facing touch points. If that's your brand priority, it's where Duve shines. * **Hotel-style upsells**. Duve's upsell automation is tightly connected to hotel-style arrival experience. Cendra's upsell logic is STR-workflow native (gap nights, check-in/out flex). * **Translation-heavy use cases**. Duve's multi-language translation tooling is mature. ## Feature-level deep dive ### Guest communication Both automate guest messaging. Cendra uses a multi-agent architecture that reasons over structured per-property [knowledge base](/ai-agents/knowledge-base), reservation context, and prior conversations. Duve offers AI-assisted messaging with heavy templating for hotel-style flows. ### Upsells Duve's upsell automation is hotel-flavored — room upgrades, amenity add-ons, arrival experience extras. Cendra's Sales Agent handles STR-native upsells (late checkout, early check-in, gap night stays) with configurable per-property pricing. See [upsell management](/revenue/upsell-management). ### Operations orchestration Cendra's Operations Agent creates tasks autonomously from guest messages and runs them to completion. Duve is less focused on back-office ops orchestration — its strength is guest-facing journey touchpoints. ### Multi-channel inbox Both consolidate messages across channels. Cendra's [unified inbox](/inbox/unified-inbox) pulls WhatsApp Business, Gmail, Outlook, and all major OTAs. Duve's omnichannel focus is on outbound delivery (templated WhatsApp messages, translations). ### Languages Cendra supports [90+ languages](/ai-agents/multi-language) with auto-detection per agent. Duve has strong translation tooling focused on outbound message localization. ## Ideal customer for each **Pick Cendra if:** * You're STR-focused (5–500+ units) and want specialized AI * Back-office ops orchestration (maintenance, vendor dispatch, cleaner coordination) matters * You want 70–80% autopilot, not just draft assistance * Outcome-based pricing aligned with automation rate appeals * You want an operator-founded partner **Pick Duve if:** * You run boutique hotels alongside STR * Guest-facing pre-arrival + during-stay experience is your brand priority * Digital check-in as a native product matters * You need deep translation tooling for outbound guest messaging ## FAQs ### Is Duve primarily for hotels? Duve serves both hotels and STR. Its product DNA is hotel-hospitality, with STR capabilities added. Cendra is STR-native — every feature is built specifically for short-term rental operators. ### Can I use both Cendra and Duve? Technically yes, but there's meaningful overlap in AI messaging. Most operators pick one to avoid conflicting guest responses. ### Does Cendra have digital check-in like Duve? Cendra integrates with PMS-level check-in flows and [smart locks](/smart-locks/overview) for guest access codes. If a native, branded digital check-in product is a must, Duve has the edge on that specific dimension. ### What's Cendra's automation rate compared to Duve? Cendra targets 70–80% full autopilot within 90 days. Duve's AI is primarily draft-assist and template-driven, so the nature of automation is different — it's not apples to apples. ### Does Cendra support hotel operations? Cendra is built for STR. Our agents work for hotel-style contexts but product decisions are STR-first. If you're primarily hotels, Duve or another hotel-specialist platform is likely a better fit. ### How long does setup take? Cendra: under 30 minutes via PMS marketplace. Duve: hotel-style onboarding, typically longer. ### Does Cendra work with my PMS? Probably — we integrate with 45+ PMS including Guesty, Hostaway, Lodgify, Hostfully, Cloudbeds, OwnerRez, and more. See [supported integrations](/overview/supported-integrations). ## Next step Connect your PMS in under 30 minutes and see what STR-specialist AI looks like. No credit card required. *Last updated 2026-04-16. Competitor information is based on publicly available sources as of this date. Product features change — verify with Duve for current details.* # Cendra vs Enso Connect Source: https://docs.cendra.ai/compare/cendra-vs-enso Comparison of Cendra and Enso Connect for short-term rental operators. Covers AI-first operations vs full guest-journey platforms, multi-agent architecture, upsells, boarding passes, guest verification, and how to choose. ## Quick answer Cendra and Enso Connect solve adjacent but different problems for short-term rental operators. Choose **Enso Connect** if you want a comprehensive end-to-end guest-journey platform with AI messaging, digital guidebooks, guest verification, a branded Boarding Pass experience, and upsells — an all-in-one suite for managing the guest lifecycle. Choose **Cendra** if AI automation is your primary need: multi-agent reasoning that handles guest communication, upsells, and operations end-to-end at high automation rates, with outcome-based pricing tied to actual results. Enso Connect is a guest-experience platform with strong AI inside it. Cendra is an AI-first operations platform with guest-experience features. If you want the former, pick Enso. If you want the latter — or if you already have a guest-journey tool and need AI to sit on top — pick Cendra. ## At a glance | | Cendra | Enso Connect | | ---------------------------- | --------------------------------------------------------------------------------- | --------------------------------------------------------- | | **Primary category** | AI-first operations for STR | Full guest-journey platform for STR + boutique hotels | | **AI architecture** | Multi-agent — Guest, Sales, Operations | Multi-agent (similar multi-agent approach) | | **Guest app / guidebook** | Not a core positioning — focus is on inbox + automation | Boarding Pass guest app + digital guidebooks | | **Guest verification / KYC** | Not a core feature | Yes — integrated guest screening | | **Upsells** | Built-in Sales Agent with late checkout, early check-in, gap night, custom offers | Upsells & Experiences module | | **Operations Agent** | Yes — task creation, vendor dispatch, follow-through | Task management, less AI-autonomous | | **Pricing model** | Outcome-based — scales with automation rate | Tiered subscription | | **Implementation** | Under 30 minutes via PMS marketplace | Dedicated onboarding team, iterative | | **PMS integrations** | 45+ PMS natively | Airbnb, Booking.com official partner + major PMS | | **Languages** | 90+ with auto-detection | Multi-language | | **Best for** | Operators who want deepest AI automation without adding a guest-journey layer | Operators wanting all-in-one guest journey + AI + upsells | ## Where Cendra wins ### Depth of AI automation Cendra's core bet is that AI can handle 70–80% of guest messaging end-to-end when built correctly — and that the remaining 20–30% is where human judgment earns its place. Every product decision reinforces that: the three specialized agents, the [knowledge candidates](/ai-agents/knowledge-candidates) surfacing system, [AI rules](/ai-agents/ai-rules) for per-property behavior, [escalations](/ai-agents/escalations) for confidence thresholds. Enso Connect has AI messaging and it's solid. But Enso's product surface is broader — guest journey, verification, upsells, guidebooks — so AI isn't the single axis of investment. For operators whose top pain is "AI should handle this automatically," Cendra goes deeper. ### Operations Agent beyond guest journey Cendra's Operations Agent surfaces operational signals from guest messages, opens tasks with reservation and property context, routes to team members or vendors, and follows up until resolution. It's a task orchestrator, not just a guest-journey touch point. See [issues and task management](/dashboard/issues-task-management). Enso Connect handles guest-facing operations well (guidebook delivery, upsell presentation, verification flow). For back-office ops orchestration — maintenance coordination, vendor dispatch, cleaner tracking — Enso is less autonomous. ### Outcome-based pricing Cendra's pricing scales with your automation rate, so you pay more only as the AI handles more work autonomously. Enso's subscription model is tiered by property count and feature set. For operators ramping up on AI or testing before committing at scale, outcome-based pricing aligns cost with value earned. For operators at steady-state high volume, the two models converge. ### Under-30-minute setup Cendra connects via the Guesty, Hostaway, or Lodgify marketplace with a single API key. Most workspaces are running in under 30 minutes — no dedicated onboarding required. Enso Connect emphasizes its dedicated onboarding team and iterative setup process, which is a strength for operators who want hands-on support but slower for operators who prefer self-serve. Different philosophies. ### 45+ PMS integrations Cendra connects natively to 45+ PMS including Guesty, Hostaway, Lodgify, Hostfully, Cloudbeds, OwnerRez, Beds24, Hospitable, Uplisting, Smoobu, and Mews. See [supported integrations](/overview/supported-integrations). Enso integrates with major PMS but the list is shorter. ### No lock-in on guest-journey components If you already have a guest-experience layer (e.g. YourWelcome, Touch Stay, or a custom guidebook) and want AI on top, Cendra slots in without forcing you to migrate away. Enso is designed as an all-in-one — adopting Enso typically means replacing whatever guest-journey tool you already use. ### Agentic Home Automation Cendra ships Home Automation as a first-class agentic feature: event-driven pre-heat/cool 30 minutes before check-in with a one-time access code, automatic lock + code revocation after check-out, and on-demand time-boxed vendor access codes generated by the Operations Agent when an emergency guest message arrives. The rules are exposed as tools to Cendra's AI agents, meaning they can *author* device workflows dynamically based on guest context. Enso's strength is guest-journey touchpoints (Boarding Pass, guidebooks); device-automation orchestration isn't a core Enso feature. ## Where Enso Connect wins * **Full guest-journey suite**. If you want messaging + guidebook + verification + upsells + Boarding Pass in one platform and one contract, Enso is the stronger fit. * **Boarding Pass experience**. Enso's Boarding Pass guest app is a differentiated, polished guest-facing product — branded landing pages that guide guests through check-in, instructions, local recommendations, and upsell offers. * **Guest verification / KYC**. Enso includes integrated guest screening that Cendra doesn't currently offer. * **Boutique hotel focus**. Enso positions itself for both STR and boutique hotels; its guest-journey tooling translates well into hotel-style contexts. * **Official Airbnb + Booking.com partner**. Both platforms have similar integration depth, but Enso emphasizes this partnership position. ## Feature-level deep dive ### Guest communication Both use multi-agent AI to automate guest inquiries. Cendra's Guest Agent pulls reservation context, property knowledge, and prior history for grounded replies. Enso's AutoPilot uses real-time reasoning across similar inputs. Functionally close on the messaging surface itself. ### Guest-facing experience Enso's Boarding Pass is the differentiator here — a branded guest app with guidebooks, local recommendations, upsells, and check-in flow. Cendra doesn't currently ship a guest-facing app; our focus is on the operator's inbox, automation, and ops. If a polished guest-facing product matters to your brand, Enso is the right choice. If your guests primarily interact via WhatsApp, Airbnb messaging, or email (where Cendra's [unified inbox](/inbox/unified-inbox) lives), the Boarding Pass may be less essential. ### Upsells Enso has Upsells & Experiences as a native module tied to the Boarding Pass. Cendra's Sales Agent handles late checkout, early check-in, gap nights, and custom upsells with configurable pricing per property — delivered via WhatsApp/email rather than a guest-app portal. See [upsell management](/revenue/upsell-management). ### Operations Cendra's Operations Agent orchestrates tasks end-to-end (creation → routing → follow-up → closure). Enso handles operational touch points within the guest journey but doesn't position itself as a full task orchestrator. See [how agents work](/ai-agents/how-agents-work). ### Knowledge base Both let you build a property knowledge base. Cendra's is structured and [surfaces gaps](/ai-agents/knowledge-candidates) as the AI encounters unknowns. Enso's knowledge layer feeds the Boarding Pass + AutoPilot AI. ## Ideal customer for each **Pick Cendra if:** * AI automation is your top priority — you want 70–80% message automation * You already have (or don't need) a guest-facing guidebook app * Ops coordination (maintenance, vendor dispatch, task orchestration) is part of your workflow * You want outcome-based pricing * You're on any of 45+ PMS we support **Pick Enso Connect if:** * You want one platform for the full guest journey: messaging + guidebook + verification + upsells + Boarding Pass * Guest-facing branded experience is part of your brand differentiation * You're running boutique hotels alongside or instead of STR * You prefer a dedicated onboarding team over self-serve setup ## FAQs ### Can I use Cendra and Enso Connect together? Technically you can, but there's meaningful overlap in messaging automation — running both risks conflicting responses to the same guest. Most operators pick one and build around it. If guest-facing guidebooks matter, Enso alone. If AI automation depth matters, Cendra alone. ### Does Cendra have a guest-facing app like Boarding Pass? Not currently. Cendra focuses on operator workflows: [unified inbox](/inbox/unified-inbox), AI agents, ops orchestration. Guests interact with Cendra indirectly — through the AI responses they receive on WhatsApp, email, and OTA channels. ### Does Enso have an Operations Agent like Cendra? Enso's AutoPilot focuses on guest-journey automation (messaging, upsells, guidebook delivery). It doesn't have a dedicated operations agent for back-office task orchestration the way Cendra does. ### Which is better for boutique hotels? Enso positions more explicitly for boutique hotels alongside STR. Cendra serves STR operators, and while our agents work for hotel-style contexts, our product decisions are STR-first. ### Which is faster to set up? Cendra: under 30 minutes self-serve via PMS marketplace. Enso: dedicated onboarding with iterative setup — slower but more guided. ### Does Cendra do guest verification? Not today. We integrate with PMS-level verification flows where available. If guest KYC is a critical requirement, Enso's integrated verification is a differentiator. ### What happens when the AI doesn't know something? Cendra surfaces [knowledge candidates](/ai-agents/knowledge-candidates) — questions the AI couldn't answer — so operators can fill gaps once and the AI remembers for all future guests. Enso's AutoPilot detects conflicts automatically. ## Next step Connect your PMS, set up Cendra on one property in autopilot mode, and see the automation rate in action. No credit card required. *Last updated 2026-04-16. Competitor information is based on publicly available sources as of this date. Product features change — verify with Enso Connect for current details.* # Cendra vs Guesty ReplyAI Source: https://docs.cendra.ai/compare/cendra-vs-guesty-replyai Comparison of Cendra and Guesty ReplyAI for short-term rental operators on Guesty. Covers bundled PMS AI vs specialized multi-agent platform, autopilot vs draft-assist, operations orchestration, and how Cendra layers on top of Guesty. ## Quick answer Cendra and Guesty ReplyAI are complementary, not competitive. Guesty ReplyAI is the draft-assist AI bundled into Guesty's PMS — since launch, \~40% of Guesty accounts use it and high-usage accounts have it drafting up to 50% of outgoing messages (which still require human send). Cendra is a specialized AI operations platform installed from the Guesty marketplace that runs Guest, Sales, and Operations agents at 70–80% full autopilot. If you're on Guesty and ReplyAI's draft-and-send workflow is enough, you're set. But if you want **real autopilot** (not drafts), an **Operations Agent** that handles ops end-to-end, **outcome-based pricing** aligned to actual automation, and **specialized multi-agent reasoning** — Cendra layers on top of Guesty without replacing it. The mental model: Guesty runs your bookings, channels, and operations. ReplyAI drafts replies. Cendra runs autonomously on top of both. ## At a glance | | Cendra (on Guesty) | Guesty ReplyAI alone | | ------------------------------- | --------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------- | | **Role** | AI agent platform in the Guesty marketplace | Built-in PMS reply assist | | **AI architecture** | Multi-agent — Guest, Sales, Operations | Single reply-drafting feature | | **Autopilot mode** | Yes, per-property per-agent | Drafts — human still sends | | **Typical automation coverage** | 40% day 1 → 70–80% after training | \~20% of message share at high-usage accounts (drafts) | | **Operations Agent** | Yes — task creation, vendor dispatch, follow-through | Not included | | **Upsells** | Built-in Sales Agent with late checkout, early check-in, gap night, custom offers | Via scheduled messages / automations | | **Knowledge base** | Per-property structured KB with [knowledge candidates](/ai-agents/knowledge-candidates) | Listing data + PMS context | | **Multi-channel inbox** | WhatsApp, Gmail, Outlook, Airbnb, Booking.com, Vrbo unified | Guesty Unified Inbox | | **Languages** | 90+ with auto-detection | 12+ including English, Spanish, French, German, Chinese, Italian, Portuguese | | **Pricing** | Outcome-based — scales with automation rate | Included in Guesty subscription | | **Setup** | Under 30 minutes via Guesty marketplace | Enabled in Guesty settings | | **Best for** | Operators who want real 70%+ autopilot + ops orchestration | Operators wanting draft assistance + native PMS integration | ## Why Cendra layers on top of Guesty Cendra is available in Guesty's official marketplace. Install with one click, connect with a single API key, and Cendra starts running its AI agents on top of Guesty's reservations, listings, and message streams. Guesty handles what Guesty is best at (channel management, bookings, revenue, accounting). Cendra handles autopilot AI across messaging, upsells, and operations. ## Where Cendra wins ### Real autopilot, not "draft + I still have to click send" Per Guesty's own launch announcement, ReplyAI has been adopted by over 40% of accounts who use it to save writing \~20% of messages sent. High-usage accounts have it drafting 50%. Those are drafts — a human still sends. For mid-market and enterprise operators with thousands of messages per week, that human-in-the-loop bottleneck limits the real-world automation gain. Cendra targets 70–80% full autopilot — messages handled end-to-end without operator involvement — within 90 days. See [AI rules](/ai-agents/ai-rules) for per-property autopilot configuration. ### Three specialized agents, not one draft-writer Guesty ReplyAI is a single generative feature. Cendra runs: * **Guest Agent** — 24/7 guest communication across WhatsApp, email, and OTA channels * **Sales Agent** — pre-built upsell workflows for late checkout, early check-in, gap nights, custom offers * **Operations Agent** — task creation, vendor routing, maintenance follow-through See [how agents work](/ai-agents/how-agents-work). The multi-agent split covers workflow breadth that a single draft-writer can't. ### Operations Agent runs the ops loop Guesty has tasks and automations. But when a guest messages "the dishwasher is leaking," ReplyAI drafts a reply — it doesn't open a maintenance task, route it to the right vendor, track the fix, and notify the guest when done. Cendra's Operations Agent does all of that autonomously. See [issues and task management](/dashboard/issues-task-management). ### Deeper knowledge base with automatic gap-surfacing ReplyAI references listing data and PMS context. Cendra builds a structured [per-property knowledge base](/ai-agents/knowledge-base) with house rules, amenities, access codes, local recommendations, and vendor contacts. When the AI encounters a question it can't answer, it surfaces a [knowledge candidate](/ai-agents/knowledge-candidates) for you to answer once — then remembers forever. Over 90 days of operation, your knowledge base depth is the reason Cendra's automation rate keeps climbing while draft-only tools plateau. ### 90+ languages vs 12+ Cendra supports [90+ languages](/ai-agents/multi-language) with auto-detection and per-agent configuration. Guesty ReplyAI explicitly lists 12+ including English, Spanish, French, German, Chinese, Italian, and Portuguese. For portfolios with international guest mix, the language gap matters. ### Outcome-based pricing Cendra's pricing scales with your actual automation rate. ReplyAI is included in Guesty subscription, so there's no direct cost to ReplyAI — but the cost of *still handling 80% of your messages manually* is the unmeasured bill. ### Agentic Home Automation Cendra ships Home Automation as a first-class agentic feature on top of Guesty. Event-driven rules fire automatically — pre-heat/cool 30 minutes before check-in with a one-time access code, lock + revoke codes after check-out, and on-demand time-boxed vendor codes generated by the Operations Agent when an emergency message arrives. The rules are exposed as tools to Cendra's AI agents so they can author device workflows dynamically based on guest context. Guesty ReplyAI is a messaging-drafting feature within the PMS and doesn't ship an agentic device-automation layer. ## Where Guesty ReplyAI wins * **No additional vendor relationship**. Included in your Guesty subscription. If ReplyAI's draft-assist is sufficient for your workflow, you have zero additional setup or spend. * **Native PMS context**. Built directly on Guesty's data layer. No integration risk, no sync lag. * **Low message volume workflows**. For small portfolios where draft-approve is fast enough, ReplyAI's simpler model works fine. * **Conservative AI adoption curve**. Some teams prefer "AI suggests, human sends" as a permanent posture, not a ramp step. ReplyAI fits that philosophy. ## Feature-level deep dive ### Guest communication ReplyAI drafts responses in the tone of past messages, context from Guesty reservation data, and custom rules. Human approves and sends. Cendra's Guest Agent operates on the same signals plus its own structured knowledge base, handles multi-turn reasoning, and runs on autopilot where configured. ### Upsells Guesty supports upsell flows via scheduled messages and automations. Cendra's Sales Agent offers upsells conversationally at the right moment with configurable per-property pricing rules — see [upsell management](/revenue/upsell-management). ### Operations Guesty has tasks, workflows, and automations. Cendra's Operations Agent is autonomous — it opens tasks from message signals, routes them, and closes the loop without operator involvement. See [issues and task management](/dashboard/issues-task-management). ### Translation and multi-language Both support multi-language guest interactions. Cendra handles 90+ languages with auto-detection. Guesty ReplyAI has 12+ per official launch materials. ### Sandbox Cendra includes a [sandbox](/ai-agents/sandbox) for testing AI behavior on real conversations before flipping to autopilot. Guesty ReplyAI testing happens live. ## Ideal customer for each **Pick Cendra on top of Guesty if:** * You're running 20+ properties and message volume is high * You want real autopilot — end-to-end handling without human approval * Operations orchestration (maintenance, vendor dispatch, task follow-through) is a daily need * You want outcome-based pricing aligned to actual automation achieved * You have international guests where 90+ language support matters * You want upsells baked into conversational AI, not scheduled messages **Stick with Guesty ReplyAI alone if:** * You're under 15 properties and draft-and-approve is fast enough for your volume * You don't want to add another vendor * Your ops workflows don't require autonomous task orchestration * 12+ languages covers your guest base ## FAQs ### Is Cendra in the Guesty marketplace? Yes. Cendra is available in Guesty's official marketplace. Install with one click and connect with a single API key. [Connect your PMS](/getting-started/connect-pms). ### Do I need to turn off ReplyAI to use Cendra? Most operators turn off ReplyAI when switching to Cendra autopilot, to avoid conflicting draft generation. Cendra handles the full AI messaging layer once connected. ### Does Cendra replace Guesty? No. Guesty remains your PMS, channel manager, and reservation system. Cendra is the specialized AI layer on top. ### What's the difference between ReplyAI drafting and Cendra autopilot? ReplyAI writes a draft. A human reviews, edits if needed, and sends. Cendra autopilot mode sends automatically when confidence is high, escalating to a human only on edge cases or low-confidence queries. At scale, the difference is hours per day of operator time. ### What automation rate should I expect on Guesty + Cendra? Most workspaces start at \~40% on day 1 and rise to 70–80% within 90 days. This is full autopilot automation — messages handled end-to-end, not drafts approved. ### Can I run Cendra on only some of my Guesty properties? Yes. Cendra supports per-property configuration for a phased rollout. Start on one property, validate, expand. ### What languages does Cendra support compared to ReplyAI? Cendra supports 90+ languages with auto-detection. ReplyAI supports 12+ per Guesty's public materials. For operators with multilingual guest mixes, this is a meaningful gap. ### How long does setup take? Under 30 minutes from Guesty marketplace install to sandbox testing. [Start your free trial](https://app.cendra.ai). ## Next step Install from the Guesty marketplace, connect in one click, and see real autopilot. No credit card required. *Last updated 2026-04-16. Competitor information is based on publicly available sources as of this date. Product features change — verify with Guesty for current details.* # Cendra vs HiJiffy Source: https://docs.cendra.ai/compare/cendra-vs-hijiffy Comparison of Cendra and HiJiffy for short-term rental operators. Covers hotel-first AI chatbot vs STR-specialized multi-agent platform, automation depth, operations orchestration, and upsells. ## Quick answer Cendra and HiJiffy are built for different industries. HiJiffy is a hotel-first conversational AI platform — its strength is WhatsApp campaigns, chatbot automation, and multi-channel guest messaging tuned for the hotel industry. Cendra is an STR-specialist AI operations platform with three specialized agents (Guest, Sales, Operations) running at 70–80% full autopilot, operator-founded and purpose-built for short-term rental workflows. Choose **HiJiffy** if you run hotels (independent or small chain) and want a conversational AI platform designed for hotel booking, campaign marketing, and customer-service-style inquiries. Choose **Cendra** if you operate short-term rentals and need AI that understands STR-specific workflows — reservation-matching across OTAs, cleaner coordination, gap-night upsells, vendor dispatch for 2am maintenance calls. ## At a glance | | Cendra | HiJiffy | | --------------------- | ------------------------------------------------------------------- | ---------------------------------------------- | | **Primary industry** | Short-term rentals | Hotels (extends to STR) | | **AI architecture** | Multi-agent — Guest, Sales, Operations | Conversational AI chatbot | | **Automation target** | 40% day 1 → 70–80% after training | Instant responses, hotel-flavored | | **Operations Agent** | Yes — task creation, vendor dispatch, follow-through | Customer-service-style escalation | | **Upsells** | Sales Agent with late checkout, early check-in, gap night workflows | Campaign + upsell automation | | **Languages** | 90+ with auto-detection | Multi-language | | **Channels** | WhatsApp, Gmail, Outlook, Airbnb, Booking.com, Vrbo unified | WhatsApp campaigns, multi-channel | | **PMS integrations** | 45+ STR PMS natively | Hotel PMS + booking engines | | **Pricing model** | Outcome-based — scales with automation rate | Subscription | | **Best for** | STR operators wanting STR-specialized AI | Hotels wanting AI chatbot + WhatsApp marketing | ## Where Cendra wins ### STR-native data model Cendra's agents understand short-term rental context natively — OTA booking flow differences, WhatsApp Business guest matching by phone number, cleaner turn-day coordination, check-in/out flex negotiations. HiJiffy's data model is hotel-first: room categories, folio charges, booking-engine integrations. When a guest messages "can I leave my bags at 10am after checkout?" Cendra's Guest Agent understands the nuance: short-term rentals usually don't have 24/7 front desks, so the answer depends on property-specific policies. HiJiffy's default answer pattern leans hotel (front desk, luggage storage) which doesn't translate. ### Operations Agent Cendra's [Operations Agent](/ai-agents/how-agents-work) opens tasks autonomously from guest messages, routes them to the responsible team member or vendor, and closes the loop. HiJiffy handles inquiries and escalations but doesn't run back-office ops orchestration — maintenance coordination, cleaner scheduling, vendor dispatch. For STR operators spending half their day coordinating cleaners and fielding maintenance calls, this is the core gap. ### Gap-night and check-in flex upsells STR has its own upsell patterns: gap-night offers (filling calendar holes), late-checkout and early-check-in (negotiated per property, per day, and per demand signal). Cendra's [Sales Agent](/revenue/upsell-management) is built for these patterns. HiJiffy's upsells lean hotel: room upgrades, breakfast add-ons, spa packages. ### 45+ STR PMS integrations Cendra integrates natively with Guesty, Hostaway, Lodgify, Hostfully, Cloudbeds, OwnerRez, Beds24, Hospitable, and 37 other STR PMS. See [supported integrations](/overview/supported-integrations). HiJiffy integrates with hotel PMS and booking engines. If you're on an STR PMS, Cendra works out of the box. If you're on a hotel PMS, HiJiffy will likely be smoother. ### Operator-founded Cendra's CEO ran 60 STR apartments. That lived context shows up in product direction — escalation rules that understand cleaner schedules, knowledge-base prompts that match how STR operators actually think about their portfolios. HiJiffy comes from hotel-tech roots. ### Agentic Home Automation Cendra ships Home Automation as a first-class agentic feature: event-driven pre-heat/cool 30 minutes before check-in with a one-time access code, automatic lock + code revocation after check-out, and on-demand time-boxed vendor access codes generated by the Operations Agent when an emergency message arrives. The rules are exposed as tools to Cendra's AI agents so they can author device workflows dynamically based on guest context. HiJiffy is a chatbot + campaign platform and doesn't ship device-level automation. ## Where HiJiffy wins * **Hotel operators**. If you run independent hotels or small chains, HiJiffy's product is built for you. Cendra's STR focus is a disadvantage if your workflow is hotel-flavored. * **WhatsApp campaign marketing**. HiJiffy's campaign and automation tooling on WhatsApp is mature. Cendra's WhatsApp is transactional/conversational, not campaign-marketing oriented. * **Hotel PMS integrations**. HiJiffy ships with deep hotel PMS connectivity. If you're on a hotel-specific PMS, the integration is smoother. * **Booking engine integration**. HiJiffy positions around direct booking engine integration which matters more for hotels than STR. ## Feature-level deep dive ### Guest communication HiJiffy: conversational AI chatbot with hotel-tuned intents. Cendra: multi-agent guest communication with structured per-property knowledge and autonomous autopilot per property. Different approaches — HiJiffy optimizes for instant response, Cendra optimizes for end-to-end resolution without operator involvement. ### Upsells HiJiffy: campaign-driven + chatbot upsells (hotel-flavored). Cendra: STR-native Sales Agent with gap-night, late-checkout, early-check-in workflows. See [upsell management](/revenue/upsell-management). ### Operations HiJiffy: customer-service escalation for service requests. Cendra: autonomous [Operations Agent](/ai-agents/how-agents-work) that opens, routes, and tracks tasks from guest messages to vendor dispatch to guest update. ### Channels Both support multi-channel. Cendra's [unified inbox](/inbox/unified-inbox) pulls WhatsApp, Gmail, Outlook, and all major OTAs. HiJiffy focuses on WhatsApp + web chat + messaging channels used by hotels. ### Languages Cendra supports 90+ languages with auto-detection. HiJiffy supports multi-language targeted at hotel guest populations. ## Ideal customer for each **Pick Cendra if:** * You operate short-term rentals (5–500+ units) * You want STR-specific AI that understands OTAs, cleaners, and vendor coordination * Ops orchestration (maintenance, task dispatch) is part of your daily workflow * You're on Guesty, Hostaway, Lodgify, or any of 45+ supported STR PMS * You want outcome-based pricing **Pick HiJiffy if:** * You run hotels (independent or small chain) * WhatsApp campaign marketing is core to your acquisition playbook * You're on a hotel PMS with deep HiJiffy integrations * Hotel-flavored chatbot flows match your guest interactions ## FAQs ### Does HiJiffy work for short-term rentals? HiJiffy extends into STR but its product DNA is hotel. Features like room-category upsells, folio charges, and hotel-style customer service flows assume a hotel environment. For STR operators, Cendra's STR-native design usually fits better. ### Can Cendra do WhatsApp campaigns like HiJiffy? Cendra handles WhatsApp Business transactional and conversational messaging (guest inquiries, upsell offers, ops updates). We don't offer WhatsApp marketing campaigns as a native feature. For transactional guest comms on WhatsApp, Cendra is purpose-built. ### Which has better multilingual support? Cendra supports [90+ languages](/ai-agents/multi-language) with auto-detection and per-agent configuration. HiJiffy is multilingual but less explicit about count. ### Does Cendra handle direct booking engines? Cendra integrates with PMS-level direct booking flows. It's not a booking engine itself. HiJiffy has closer booking-engine ties for hotels. ### What automation rate can I expect with Cendra? \~40% on day 1, rising to 70–80% within 90 days as the AI learns from your corrections and your [knowledge base](/ai-agents/knowledge-base) fills out. ### How fast is setup? Cendra: under 30 minutes via PMS marketplace. HiJiffy: hotel-style onboarding with PMS integration. ### Can Cendra replace my current messaging tool? If you're on an STR PMS, yes. Cendra becomes your AI layer for guest communication, upsells, and operations. You keep your PMS. ## Next step Connect your STR PMS in under 30 minutes and see what specialist AI looks like. No credit card required. *Last updated 2026-04-16. Competitor information is based on publicly available sources as of this date. Product features change — verify with HiJiffy for current details.* # Cendra vs Hospitable Source: https://docs.cendra.ai/compare/cendra-vs-hospitable Comparison of Cendra and Hospitable for short-term rental operators. Covers dedicated AI platform vs full PMS with AI copilot, automation depth, operations orchestration, unified inbox, and when to choose each. ## Quick answer Cendra and Hospitable are different categories of product. Hospitable is a full short-term rental PMS — reservations, channel management, smart devices, direct booking, team collaboration, dynamic pricing — with an AI Copilot Assistant for guest messaging built in. Cendra is a specialized AI operations platform that can integrate with Hospitable (or 44 other PMS) to run multi-agent automation on top. Choose **Hospitable** if you want an all-in-one PMS and you're happy with AI as a copilot feature inside it — your single vendor handles everything from channel management to AI drafts. Choose **Cendra** if you want the deepest AI automation specifically (70–80% full autopilot across Guest, Sales, and Operations agents) — run it on top of Hospitable or alongside your existing PMS. ## At a glance | | Cendra | Hospitable | | ----------------------- | ------------------------------------------------------------------- | ------------------------------------------------------------ | | **Product category** | Specialized AI operations platform | Full PMS with bundled AI features | | **AI architecture** | Multi-agent — Guest, Sales, Operations | Copilot AI assistant bundled in PMS | | **Autopilot mode** | Yes, per-property per-agent | Full Guest Reply Automation option + Office Hours scheduling | | **Operations Agent** | Yes — task creation, vendor dispatch, follow-through | Task management in PMS (less AI-autonomous) | | **Multi-channel inbox** | WhatsApp, Gmail, Outlook, Airbnb, Booking.com, Vrbo | Unified Inbox across major channels | | **Upsells** | Sales Agent with late checkout, early check-in, gap night workflows | Automated upsells of vacancy nights | | **Dynamic pricing** | Not core — integrates with PriceLabs, Wheelhouse | Built-in dynamic pricing | | **Channel management** | Not a PMS — works with 45+ PMS | Native | | **Pricing model** | Outcome-based — scales with automation rate | Subscription | | **Languages** | 90+ with auto-detection | Multi-language supported | | **Implementation** | Under 30 minutes via PMS marketplace | PMS onboarding flow | | **Best for** | Operators wanting deepest AI automation on any PMS | Operators wanting a single-vendor full PMS with AI inside | ## How to think about this choice Hospitable is a PMS. Cendra is not a PMS. That means the real question is: 1. **Do you need a new PMS?** If yes, Hospitable is a strong option. So is Guesty, Hostaway, Lodgify, and others. 2. **Once your PMS is chosen, how much AI depth do you want?** If you want Hospitable's native Copilot (which is capable and improving), use Hospitable alone. If you want multi-agent specialist AI with autopilot automation across messaging + upsells + operations, add Cendra on top of Hospitable via our [Hospitable integration](/integrations/hospitable). The two products can coexist. This page is for operators deciding between "Hospitable AI alone" and "Hospitable + Cendra." ## Where Cendra wins ### Multi-agent architecture, not one copilot Hospitable's AI is positioned as a Copilot Assistant — helpful for drafting messages, detecting guest sentiment, and running full Guest Reply Automation during specified office hours. It's a unified AI feature layered across the PMS. Cendra runs three specialized agents: * **Guest Agent** for 24/7 communication * **Sales Agent** for upsell workflows with configurable pricing * **Operations Agent** for task orchestration, vendor dispatch, and maintenance follow-through See [how agents work](/ai-agents/how-agents-work). Each agent is independently tunable and can be in a different autopilot state per property. ### Deeper automation across ops Hospitable has strong task management in the PMS — you can organize and assign tasks manually. Cendra's Operations Agent opens tasks autonomously from guest messages, routes them to the right team member or vendor based on task type, and closes the loop back to the guest. See [issues and task management](/dashboard/issues-task-management). If you currently rely on Hospitable's manual task creation, Cendra's autonomous ops agent is a step up. ### Outcome-based pricing Cendra prices based on your automation rate. Hospitable is subscription-based per property tier. For operators ramping up AI, Cendra's alignment between cost and automation-achieved can be more efficient. At high steady-state volume, the models converge. ### Specialized knowledge base with auto-surfaced gaps Cendra builds [per-property structured knowledge](/ai-agents/knowledge-base) and surfaces [knowledge candidates](/ai-agents/knowledge-candidates) — questions the AI couldn't answer confidently — so operators can fill gaps proactively. Hospitable's AI uses Knowledge Hub data and listing info. Functionally similar approach; Cendra's gap-surfacing workflow is more explicit. ### Works with non-Hospitable PMS too If your portfolio grows onto multiple PMS (common for managers growing by acquisition), Cendra's 45+ PMS integrations mean you keep the same AI layer across every property regardless of PMS. Hospitable's AI runs inside Hospitable only. See [supported integrations](/overview/supported-integrations). ## Where Hospitable wins Honest evaluation — Hospitable is a strong PMS and for many operators, the single-vendor model is the right choice: * **All-in-one PMS**. If you want reservations, channels, dynamic pricing, direct booking, smart locks, AND AI messaging from one vendor and one invoice, Hospitable delivers. Cendra doesn't replace the PMS. * **Dynamic pricing built-in**. Hospitable includes its own dynamic pricing tools. Cendra integrates with PriceLabs and Wheelhouse but doesn't ship its own pricing engine. * **Native Google Vacation Rentals + direct booking**. Hospitable publishes native support for Google Vacation Rentals and direct booking websites — useful for operators prioritizing direct channels. * **Included AI Copilot**. If Hospitable's Copilot Assistant meets your AI needs out of the box, you don't need additional vendors. * **Full Guest Reply Automation with Office Hours**. Hospitable's AI can run in full automation mode during specified hours (e.g. 24/7 or only overnight), with human takeover outside those windows. Flexible configuration. ## Feature-level deep dive ### Guest communication Hospitable's AI Copilot drafts responses using Knowledge Hub data, listing details, and reservation context. Supports full Guest Reply Automation with configurable office hours. Cendra's Guest Agent runs multi-turn reasoning across structured knowledge, message history, and reservation context — on autopilot per property. ### Upsells Hospitable offers automated upsells of vacancy nights (extended stays to fill gaps). Cendra's Sales Agent covers vacancy-night upsells plus late checkout, early check-in, and custom per-property pricing rules. See [upsell management](/revenue/upsell-management). ### Operations Hospitable has native task management you assign manually. Cendra's Operations Agent creates and routes tasks autonomously from guest message signals. See [issues and task management](/dashboard/issues-task-management). ### Channel and inbox Hospitable is the channel manager and unified inbox natively. Cendra works with Hospitable's data and also consolidates messages from WhatsApp Business, Gmail, and Outlook into its own [unified inbox](/inbox/unified-inbox). You can work from whichever inbox you prefer. ### Dynamic pricing Hospitable ships dynamic pricing. Cendra doesn't — if pricing automation is core for you, Hospitable's bundled offering is an advantage, though PriceLabs or Wheelhouse integrations offer deeper pricing engines for either approach. ### Smart locks and Home Automation Hospitable manages smart devices natively within the PMS. Cendra ships agentic Home Automation as a tools layer exposed to the AI agents — event-driven rules that pre-heat/cool the unit 30 minutes before check-in with a one-time access code, lock doors + revoke codes after check-out, and generate time-boxed vendor access codes on demand when a 2am leak message arrives. The difference is architectural: Hospitable's smart devices respond to PMS events (reservation start, reservation end). Cendra's agents can *author* device workflows dynamically based on guest message context — e.g. the Operations Agent issuing a one-time code for an emergency vendor, then revoking it once the job is verified complete. See [smart lock support](/smart-locks/overview). ## Ideal customer for each **Pick Cendra + Hospitable if:** * You're on Hospitable and want deeper AI automation than Copilot provides * Operations orchestration (maintenance, vendor dispatch, autonomous task follow-through) matters * You want outcome-based pricing aligned to actual automation achieved * You have multilingual guests and want 90+ language support * You want the option to consolidate AI across multiple PMS if your portfolio grows **Pick Hospitable alone if:** * You want one vendor for PMS + AI + channels + dynamic pricing + direct booking * Hospitable's Copilot AI meets your message-automation needs * You value native dynamic pricing inside the PMS * You're optimizing for single-contract operational simplicity ## FAQs ### Can Cendra integrate with Hospitable? Yes. Cendra connects to Hospitable via API. See [Hospitable integration](/integrations/hospitable). Cendra reads reservations, messages, and properties from Hospitable and runs its AI agents on top. ### Do I need to leave Hospitable to use Cendra? No. Cendra layers on top of Hospitable (or any of 45+ supported PMS). You keep Hospitable as your PMS and add Cendra as the AI operations layer. ### Does Hospitable have something like Cendra's Operations Agent? Hospitable has task management. You create and assign tasks within the PMS. Cendra's Operations Agent is autonomous — it detects operational signals in guest messages and opens/routes tasks without human initiation. ### Is Hospitable's Copilot as good as Cendra's Guest Agent? Hospitable's Copilot is capable and well-integrated into the PMS. Cendra's Guest Agent is purpose-built for STR with deeper knowledge base structure, automatic gap-surfacing, and multi-agent coordination with Sales and Operations agents. Different depth for different needs. ### Does Cendra have dynamic pricing like Hospitable? Not natively. Cendra integrates with PriceLabs and Wheelhouse for dynamic pricing. If bundled native pricing is a must, Hospitable has the advantage on that axis. ### Will Cendra work if I'm on multiple PMS? Yes. Cendra integrates with 45+ PMS. If your portfolio spans Hospitable + Guesty + Hostaway (common in acquisition-driven growth), you get the same AI layer across all properties. ### What's the cost difference? Hospitable is subscription per property tier. Cendra is outcome-based — scales with your automation rate. Both billed separately if you run them together. ### How long does setup take? Under 30 minutes via Hospitable integration. [Start your free trial](https://app.cendra.ai). ## Next step Connect Hospitable, put one property in autopilot, and see how multi-agent AI changes your day. No credit card required. *Last updated 2026-04-16. Competitor information is based on publicly available sources as of this date. Product features change — verify with Hospitable for current details.* # Cendra vs Hostaway ReplyAI Source: https://docs.cendra.ai/compare/cendra-vs-hostaway-replyai Comparison of Cendra and Hostaway ReplyAI for short-term rental operators on Hostaway. Covers bundled PMS AI vs specialized multi-agent platform, automation depth, operations orchestration, and how Cendra layers on top of Hostaway. ## Quick answer Cendra and Hostaway ReplyAI are not mutually exclusive. Hostaway ReplyAI is the AI reply-assist feature bundled into Hostaway's PMS — good for drafting messages based on listing data with human approval before sending. Cendra is a specialized AI operations platform that layers on top of Hostaway via the official marketplace, running Guest, Sales, and Operations agents at 70–80% autopilot automation. If you're on Hostaway and ReplyAI's draft-and-approve workflow meets your needs, you don't necessarily need anything else. But if you want **full autopilot automation**, an **Operations Agent** that handles maintenance and vendor coordination, **outcome-based pricing**, and **specialized multi-agent reasoning** — Cendra is designed to stack on top of Hostaway, not replace it. The right mental model: Hostaway runs your reservations and channels. ReplyAI drafts messages. Cendra runs autonomously on top of both. ## At a glance | | Cendra (on Hostaway) | Hostaway ReplyAI alone | | ------------------------------- | --------------------------------------------------------------------------------------- | ----------------------------------------------------------------------- | | **Role** | AI agent platform layered on Hostaway via marketplace | Built-in PMS reply assist | | **AI architecture** | Multi-agent — Guest, Sales, Operations | Single reply-assist feature | | **Autopilot mode** | Yes, per-property per-agent | Drafts require approval (copilot by default) | | **Typical automation coverage** | 40% day 1 → 70–80% after training | Depends on operator approval rate | | **Operations Agent** | Yes — task creation, vendor dispatch, follow-through | Not included | | **Upsells** | Built-in Sales Agent with late checkout, early check-in, gap night workflows | Not a core feature — handled via scheduled messages | | **Knowledge base** | Per-property structured KB with [knowledge candidates](/ai-agents/knowledge-candidates) | Based on listing data + custom rules | | **Multi-channel inbox** | WhatsApp, Gmail, Outlook, Airbnb, Booking.com, Vrbo unified | Hostaway inbox (multi-channel) | | **Pricing model** | Outcome-based — scales with your automation rate | Included in Hostaway subscription | | **Setup** | Under 30 minutes via Hostaway marketplace | Enabled in Hostaway settings | | **Best for** | Operators who want 70%+ automation + ops orchestration | Operators wanting draft assistance and comfortable with manual approval | ## Why Cendra layers on Hostaway (not replaces it) Cendra is available in the Hostaway marketplace. Connecting is a single-click — Cendra reads your reservations, messages, properties, and channel data via Hostaway's API and runs its AI agents on top. You keep everything Hostaway is good at (channel management, reservations, calendar sync, payments). You add what Cendra is good at (autopilot AI across messaging, upsells, and operations). ## Where Cendra wins ### Real autopilot, not copilot Hostaway ReplyAI drafts responses that require your approval before sending. For low-volume operators, that's fine. For operators with 20+ properties, approving every draft becomes its own bottleneck — you're faster than typing, but still the bottleneck. Cendra lets you flip the AI to autopilot mode per property and per agent. Guest Agent can be on autopilot for Property A while staying in copilot mode for Property B. See [AI rules](/ai-agents/ai-rules) and [escalations](/ai-agents/escalations). Most Cendra operators move to full autopilot on routine queries within 30–60 days. ### Higher automation ceiling Hostaway ReplyAI is context-aware thanks to the PMS integration — it pulls reservation and listing data for each draft. But it's a single AI reply-assist feature, not a multi-agent system. Automation coverage is a function of how many drafts you approve without edits. Cendra targets 70–80% automation within 90 days because it runs three specialized agents coordinating across messaging, upsells, and ops — each optimized for its own task. Coverage isn't "drafts you approve" — it's "messages handled end-to-end without you." ### Operations Agent When a Hostaway guest messages "the WiFi is down," ReplyAI drafts a reply about the WiFi. Cendra's Operations Agent: 1. Reads the signal 2. Opens a task in Cendra with the property and reservation 3. Routes to the responsible maintenance contact 4. Follows up until resolved 5. Updates the guest automatically when fixed See [issues and task management](/dashboard/issues-task-management). Hostaway has tasks, but they're manually created. Cendra's Operations Agent is autonomous. ### Specialized Sales Agent for upsells Hostaway supports scheduled messages for upsells (e.g. pre-arrival emails about late checkout). Cendra's Sales Agent goes further — context-aware upsell offers at the right moment in the conversation, with configurable pricing rules per property. See [upsell management](/revenue/upsell-management). ### Per-property knowledge that gets deeper over time Cendra surfaces [knowledge candidates](/ai-agents/knowledge-candidates) — questions the AI encountered and couldn't answer confidently. Fill the gap once, Cendra remembers forever. Over 90 days your knowledge base deepens automatically. Hostaway ReplyAI relies on what you configured up-front plus listing data. ### Agentic Home Automation Cendra ships Home Automation as a first-class agentic feature on top of Hostaway. Event-driven rules fire automatically — pre-heat/cool 30 minutes before check-in with a one-time access code, lock + revoke codes after check-out, and on-demand time-boxed vendor codes generated by the Operations Agent when an emergency message arrives. The rules are exposed as tools to Cendra's AI agents so they can author device workflows dynamically based on guest context. Hostaway ReplyAI is a messaging feature within the PMS and doesn't ship an agentic device-automation layer. ## Where Hostaway ReplyAI wins * **Already included in Hostaway subscription**. If you're on Hostaway and ReplyAI's draft-assist is enough for your workflow, you don't have additional spend. * **Single vendor relationship**. One PMS, one AI, one invoice. Operationally simpler if draft assistance is all you need. * **Low message volume**. If you're a small portfolio where approving drafts isn't a bottleneck, the simpler model works. * **Trust the PMS data layer**. ReplyAI runs on Hostaway's native data with no additional integration risk. ## Feature-level deep dive ### Guest communication Hostaway ReplyAI drafts responses using listing data, reservation details, and custom rules. Requires human approval before sending. Cendra's Guest Agent reasons over the same data plus its own [structured knowledge base](/ai-agents/knowledge-base), handles multi-turn conversations, and runs on autopilot where configured. ### Upsells Hostaway handles upsells via scheduled messages. Cendra's Sales Agent offers upsells conversationally at the right moment with pricing rules configurable per property. See [upsell management](/revenue/upsell-management). ### Operations Hostaway's task module exists but is manually driven. Cendra's Operations Agent opens tasks autonomously from guest messages and routes them. See [how agents work](/ai-agents/how-agents-work). ### Channels and inbox Hostaway ships a strong multi-channel inbox natively. Cendra mirrors this into its own [unified inbox](/inbox/unified-inbox) so operators can work from either — some prefer Hostaway's inbox with Cendra AI running in the background; others prefer Cendra's inbox with agent suggestions inline. ### Sandbox Cendra includes a [sandbox](/ai-agents/sandbox) for testing AI behavior on real conversations before going live. Hostaway ReplyAI testing is done in the live inbox. ## Ideal customer for each **Pick Cendra on top of Hostaway if:** * You're running 20+ properties and message volume is high * You want real autopilot, not draft-and-approve * Ops orchestration (maintenance, vendor dispatch) is part of your workflow * You want outcome-based pricing * You want upsells baked into conversational AI, not just scheduled messages **Stick with Hostaway ReplyAI alone if:** * You're under 15 properties and draft-and-approve is fast enough * You don't want to add a second vendor relationship * Your ops don't require autonomous task orchestration * Your message volume is low enough that approval overhead is acceptable ## FAQs ### Can I use Cendra if I'm on Hostaway? Yes — Cendra is in the Hostaway marketplace. Connect with a single API key and Cendra starts running AI agents on top of your Hostaway reservations and messages. [Connect your PMS](/getting-started/connect-pms). ### Do I need to turn off ReplyAI to use Cendra? Most operators do, to avoid duplicate draft generation. Cendra handles the full message automation layer once connected. ### Does Cendra replace Hostaway? No. Hostaway remains your PMS, channel manager, and reservation system. Cendra is the AI layer on top. ### How is Cendra's pricing compared to Hostaway ReplyAI? ReplyAI is included in Hostaway's subscription. Cendra's pricing is outcome-based — you pay as your automation rate rises. At low volume the extra cost is minimal; at high volume the savings from autopilot replace multiple headcount worth of message handling. ### Can I run Cendra only on some of my Hostaway properties? Yes. Cendra supports per-property configuration, so you can enable agents on specific properties while leaving others on Hostaway-only messaging. Great for phased rollout. ### What automation rate should I expect? Most Cendra + Hostaway workspaces start at \~40% on day 1 and rise to 70–80% within 90 days as the AI learns your properties and preferences. ### How long does setup take? Under 30 minutes. Install from the Hostaway marketplace, connect, configure your [knowledge base](/ai-agents/knowledge-base), and start in sandbox mode. [Start your free trial](https://app.cendra.ai). ## Next step Install from the Hostaway marketplace, connect in one click, and see how multi-agent AI changes your message stream. No credit card required. *Last updated 2026-04-16. Competitor information is based on publicly available sources as of this date. Product features change — verify with Hostaway for current details.* # Cendra vs Jurny Source: https://docs.cendra.ai/compare/cendra-vs-jurny Comparison of Cendra and Jurny for short-term rental operators. Covers specialized AI platform on your existing PMS vs AI-native all-in-one PMS (NIA), and when each fits. ## Quick answer Cendra and Jurny both target high AI automation for short-term rental operators, but the deployment model is fundamentally different. Jurny is an AI-native PMS — all-in-one platform including guest messaging, pricing, housekeeping, digital guidebooks, and a custom guest app, powered by their AI called NIA. Using Jurny means migrating your PMS. Cendra is a specialized AI operations platform that layers on top of 45+ PMS you already have — Guesty, Hostaway, Lodgify, Hospitable, Cloudbeds, OwnerRez, and more. Choose **Jurny** if you're ready to migrate your PMS and want AI-native architecture with an all-in-one platform including custom guest app and digital guidebooks. Choose **Cendra** if you want production-grade multi-agent AI automation without replacing the PMS you already trust. ## At a glance | | Cendra | Jurny | | ------------------------- | ------------------------------------------------------------------- | --------------------------------------------------------- | | **Deployment model** | AI platform on your existing PMS | AI-native all-in-one PMS | | **AI architecture** | Multi-agent — Guest, Sales, Operations | NIA — AI across PMS modules | | **Autonomy** | 70–80% autopilot per-property per-agent | AI-native platform with built-in automation | | **Operations Agent** | Yes — task creation, vendor dispatch, follow-through | Housekeeping + ops integrated in PMS | | **Upsells** | Sales Agent with late checkout, early check-in, gap night workflows | AI upsells native in PMS | | **Guest app / guidebook** | Not a core product | Native custom guest app + branded digital guidebooks | | **Smart locks** | Smart lock integration via PMS | Native self-check-in smart locks | | **Languages** | 90+ with auto-detection | Multi-language AI | | **PMS integrations** | 45+ PMS natively — keep your existing one | Jurny IS the PMS | | **Pricing model** | Outcome-based — scales with automation rate | All-in-one PMS subscription | | **Migration effort** | Zero — layer on top | Full PMS migration | | **Target market** | STR operators wanting best AI on any PMS | STR operators ready to go all-in on an AI-native platform | ## The core choice Jurny asks you to replace your PMS. Cendra asks you to keep what's working and add an AI layer. The decision depends on how happy you are with your current PMS and how much you value all-in-one consolidation. ## Where Cendra wins ### Zero migration Keep Guesty, Hostaway, Lodgify, Hospitable, or whichever PMS you're on. Add Cendra as the AI layer in under 30 minutes via PMS marketplace. Your reservations, channels, calendar sync, accounting, and team workflows stay exactly as they are. See [supported integrations](/overview/supported-integrations) for the full list. Jurny requires migrating your entire PMS. Real cost: historical data moves, team retraining, integration rebuilds, and risk of discovering workflow gaps mid-migration. ### Multi-agent specialization Cendra runs three specialized agents coordinated across the operator workflow: * **Guest Agent** for 24/7 guest communication * **Sales Agent** for upsell workflows * **Operations Agent** for task orchestration and vendor dispatch See [how agents work](/ai-agents/how-agents-work). Jurny's NIA is a unified AI layer across PMS modules — different approach to the same problem. Cendra's explicit agent split gives operators more granular control (autopilot Guest Agent while keeping Sales Agent in copilot, for example). See [AI rules](/ai-agents/ai-rules). ### Outcome-based pricing Cendra's price scales with your actual automation rate. Jurny uses all-in-one PMS subscription. For operators ramping up, outcome-based pricing means you pay more as automation rises, not a flat per-property fee regardless of results. ### Works on multiple PMS simultaneously If your portfolio spans multiple PMS (common in acquisition-driven growth — acquired a company using Guesty, rolling out your own new units on Hostaway), Cendra integrates with all of them. One AI layer across all your PMS. Jurny forces consolidation onto one PMS (theirs). ### Operator-founded product direction Cendra's CEO ran 60 apartments before building the product. Jurny has a different founder lineage. Product decisions emerge from different sources. ## Where Jurny wins * **All-in-one consolidation**. If you want one platform for PMS + AI + messaging + housekeeping + digital guidebooks + guest app, Jurny's bundle is compelling. * **Custom guest app**. Jurny ships a branded guest app experience. Cendra doesn't offer a native guest-facing app. * **Digital guidebooks**. Native in Jurny. Cendra focuses on operator-facing tools, not guest-facing guidebooks. * **AI-native architecture**. If you view your current PMS as a bottleneck, starting fresh with AI-native Jurny could be cleaner than layering Cendra on legacy PMS. * **Smart-lock self-check-in**. Jurny includes smart-lock self-check-in as a native workflow. Cendra handles smart locks but via integration rather than native product. ## Feature-level deep dive ### Guest communication Jurny's NIA handles guest messaging natively in the PMS with AI-drafted and AI-sent responses across channels. Cendra's Guest Agent runs on top of your PMS with structured per-property knowledge, reservation context, and per-agent autopilot control. Comparable outcomes; different architectures. ### Upsells Jurny offers AI upsells integrated into the PMS. Cendra's Sales Agent handles late-checkout, early-check-in, gap-night, and custom upsells with configurable per-property pricing. See [upsell management](/revenue/upsell-management). ### Operations Jurny integrates housekeeping and ops into the PMS. Cendra's [Operations Agent](/ai-agents/how-agents-work) opens tasks autonomously from guest message signals and routes them through your existing PMS or an external task system. ### Digital guidebooks / guest app Jurny: native. Cendra: not currently offered. If guest-facing guidebooks or a branded guest app matter, Jurny has a real advantage. ### Smart locks and Home Automation Jurny includes smart-lock self-check-in natively as part of the AiPMS. Cendra ships agentic Home Automation as tools exposed to the AI agents: pre-heat/cool 30 minutes before check-in with a one-time access code, automatic lock + code revocation after check-out, and on-demand time-boxed vendor access codes (e.g. 2am emergency maintenance) generated by the Operations Agent when a message signal arrives. Both solve the smart-lock problem; Cendra's differentiator is that the AI agents can *author* device workflows dynamically based on guest context, not just trigger pre-configured ones. See [smart lock support](/smart-locks/overview). ### Channels Jurny is the channel manager natively. Cendra works with your existing channel setup through 45+ PMS integrations. ## Ideal customer for each **Pick Cendra if:** * You have a PMS that's working and don't want to migrate * You want specialized multi-agent AI with per-agent autopilot control * Ops orchestration (maintenance, vendor dispatch) matters in your workflow * Outcome-based pricing aligned with automation is appealing * You run 20+ properties with real message volume **Pick Jurny if:** * You're ready to migrate your PMS and want AI-native architecture * A native custom guest app and digital guidebooks matter to your brand * All-in-one platform consolidation is worth the migration cost * Smart-lock self-check-in as a native workflow is important * You want a single vendor relationship for PMS + AI + guest-facing tools ## FAQs ### Do I have to switch PMS to use Cendra? No. Cendra integrates with 45+ PMS. Connect via [your PMS](/getting-started/connect-pms) in under 30 minutes. ### Do I have to switch PMS to use Jurny? Yes. Jurny is the PMS. ### Which has better AI? Both target high automation. Jurny's NIA is AI-native across PMS modules. Cendra's multi-agent approach specializes each agent. Automation targets are comparable (70–80% range). ### Does Cendra have a custom guest app like Jurny? No. If a guest-facing branded app is a must, Jurny has the advantage on that dimension. ### Which is cheaper? Depends on volume and automation rate. Small portfolios: Jurny's all-in-one subscription may be cheaper. Mid-market with high automation: Cendra's outcome-based pricing typically wins. ### What's the migration risk with Jurny? Switching PMS is a meaningful undertaking — data migration, team retraining, integration rebuilds. The payoff has to outweigh the cost. Cendra's zero-migration path is one reason operators pick it. ### How fast is setup? Cendra: under 30 minutes via PMS marketplace. Jurny: full PMS onboarding. ## Next step Keep your PMS. Add specialized AI agents. Connect in under 30 minutes. No credit card required. *Last updated 2026-04-16. Competitor information is based on publicly available sources as of this date. Product features change — verify with Jurny for current details.* # Cendra vs Nowistay Source: https://docs.cendra.ai/compare/cendra-vs-nowistay Comparison of Cendra and Nowistay for short-term rental operators. Covers specialized AI-on-existing-PMS vs AI-native PMS (requires migration), multi-agent architecture, autonomous automation, and how to choose. ## Quick answer Cendra and Nowistay both target high AI automation for short-term rental operators, but the deployment model is fundamentally different. Nowistay is an AI-native PMS — built from the ground up around AI, including fully autonomous guest replies and an MCP server for Claude/ChatGPT — which means you migrate your entire PMS to Nowistay to use it. Cendra is a specialized AI operations platform that layers on top of the PMS you already have (45+ supported, including Guesty, Hostaway, Lodgify, Hospitable, and more) running three specialized agents at 70–80% autopilot. Choose **Nowistay** if you're ready to switch your PMS and want AI-first architecture from the ground up. Choose **Cendra** if you want production-grade AI automation without migrating your PMS — keep what's working for your reservations, channels, and operations, and add Cendra for specialist AI. ## At a glance | | Cendra | Nowistay | | --------------------------------- | ------------------------------------------------------------------- | -------------------------------------------------------- | | **Deployment model** | AI platform on top of your existing PMS | AI-native PMS (requires migration) | | **AI architecture** | Multi-agent — Guest, Sales, Operations | AI-native platform with autonomous responses | | **Autonomy** | 70–80% autopilot per-property per-agent | Fully autonomous AI (no host review needed) | | **Operations Agent** | Yes — task creation, vendor dispatch, follow-through | AI-integrated ops within PMS | | **Upsells** | Sales Agent with late checkout, early check-in, gap night workflows | Native AI-driven upsells | | **Languages** | 90+ with auto-detection | 90+ with unified intelligence | | **PMS integrations** | 45+ PMS natively — keep your existing one | Nowistay IS the PMS | | **Channel manager** | Not a PMS — works with existing setup | Native | | **MCP server for Claude/ChatGPT** | Not currently | Yes | | **Pricing** | Outcome-based — scales with automation rate | Per-property subscription starting around €9/mo | | **Migration effort** | Zero — layer on top | Full PMS migration | | **Best for** | Operators who don't want to migrate their PMS | Operators ready to move to an AI-native PMS from scratch | ## The core choice Nowistay is asking you to replace your PMS. That's a meaningful decision — months of historical data, integration muscle memory, team training, and connected tools (channel managers, cleaning tools, owner portals) are tied to your current PMS. Replacing your PMS to get AI is a big swing. Cendra is asking you to keep everything you have and add an AI layer. That's a much smaller commitment with comparable AI outcomes. If AI-native PMS architecture is genuinely superior for your workflow, Nowistay may be worth the migration. For most operators, the switching cost isn't worth the marginal AI-native advantage. ## Where Cendra wins ### Zero migration cost Keep your existing PMS (Guesty, Hostaway, Lodgify, Hospitable, Cloudbeds, OwnerRez, or any of 40+ others) and add Cendra as the AI layer. Your reservations, channels, calendar sync, accounting, and team workflows stay exactly as they are. Most operators are running in under 30 minutes via PMS marketplace connection. Nowistay requires you to migrate your PMS. Time cost, training cost, integration-rebuild cost — those are real and often large. ### Runs on whichever PMS is best for your workflow Different operators prefer different PMS for different reasons — Guesty for enterprise scale, Hostaway for value, Hospitable for direct booking + smart locks, Lodgify for direct booking websites, Cloudbeds for hotel/STR hybrid. Cendra works on all of them. See [supported integrations](/overview/supported-integrations). Nowistay forces a single PMS choice — theirs. If your existing PMS is already well-matched to your workflow, switching to get AI is a downgrade on the non-AI dimensions. ### Multi-agent architecture built for STR operations Cendra's three specialized agents cover the full operator workflow: * **Guest Agent** for 24/7 communication * **Sales Agent** for upsell workflows * **Operations Agent** for task creation, vendor dispatch, maintenance follow-through See [how agents work](/ai-agents/how-agents-work). Nowistay's AI is integrated into the PMS but the agent-level specialization is different — a single AI-native platform vs separate tunable agents. ### Outcome-based pricing Cendra's price scales with your actual automation rate. Nowistay uses per-property subscription starting around €9/property/month. For small portfolios the Nowistay model is cheaper. For mid-market (30+ properties) and enterprise scale, outcome-based pricing generally comes out ahead — you pay as automation rises, not per listing regardless of automation. ### Operator-founded product decisions Cendra's CEO ran a 60-apartment STR portfolio. Every product decision traces back to operator pain — and crucially, the decision to *not* build a PMS was itself an operator-founded decision (operators already have PMS they like; making them switch is a huge ask). Nowistay is a newer AI-native platform with a different product philosophy. Worth evaluating their roadmap if the PMS-migration trade-off appeals. ## Where Nowistay wins Honest assessment — Nowistay is a real competitor and the AI-native approach has genuine benefits: * **AI-first architecture**. Starting from zero with AI at the core means there's no legacy PMS logic to retrofit. For operators who view their current PMS as a bottleneck, this is appealing. * **Fully autonomous AI (no host review needed)**. Nowistay's public position is that fully autonomous AI is the future and they ship it today. Cendra supports autopilot too but with more granular operator control. * **MCP server for Claude / ChatGPT**. Nowistay ships an MCP server so you can interact with your property data conversationally via Claude or ChatGPT. Cendra doesn't currently ship this (though the underlying architecture supports similar workflows). * **Simpler single-vendor stack**. One platform instead of PMS + Cendra-on-top. Operationally cleaner if you're happy with Nowistay's PMS depth. * **Aggressive per-property pricing**. Starting at €9/property/mo makes Nowistay attractive for small and price-sensitive operators. ## Feature-level deep dive ### Guest communication Both target autonomous AI. Nowistay positions as fully autonomous (no host review). Cendra supports autopilot per-agent per-property — operators can run Guest Agent on autopilot while keeping Sales Agent in copilot for specific properties. See [AI rules](/ai-agents/ai-rules). ### Upsells Both handle upsells. Cendra's Sales Agent has pre-built flows for late-checkout, early-check-in, gap-night, and custom offers with configurable per-property pricing. Nowistay integrates upsells into the AI-native PMS. ### Operations Cendra's [Operations Agent](/ai-agents/how-agents-work) opens tasks autonomously from message signals, routes them, follows up. Nowistay handles ops inside the PMS with AI assist — different approach, comparable outcome for well-configured setups. ### Channel management Nowistay is the channel manager natively. Cendra doesn't do channel management — your existing PMS continues doing that work. ### Claude / ChatGPT integration Nowistay's MCP server lets you query your PMS data via Claude or ChatGPT conversationally. Cendra doesn't ship this natively today. If this is a must-have for your workflow, Nowistay has the edge on that specific dimension. ### Smart locks and Home Automation Cendra ships agentic Home Automation as a tools layer exposed to the AI agents. Event-driven rules execute automatically: * 30 minutes before check-in → pre-heat/cool the unit + generate one-time access code * After check-out → lock doors + revoke codes + set to "away" * On-demand for emergencies → one-time time-boxed vendor access codes generated by the Operations Agent, revoked once the job is verified complete The rules are exposed as tools to Cendra's agents, so the AI can *author* device workflows dynamically in response to guest messages — not just trigger pre-configured sequences. Nowistay's AI-native architecture doesn't feature device orchestration as prominently in public materials. See [smart lock support](/smart-locks/overview). ## Ideal customer for each **Pick Cendra if:** * You have a PMS you like and don't want to migrate * You're on Guesty, Hostaway, Lodgify, or any of 45+ supported PMS * You want a specialized AI operations layer, not an AI-native PMS * Ops orchestration matters in your daily workflow * Outcome-based pricing is appealing * You're running 20+ properties with real message volume **Pick Nowistay if:** * You're ready to switch PMS and want an AI-native platform from the ground up * Full autonomy (no host review) is philosophically your direction * MCP-server Claude/ChatGPT integration is a must-have * You want a single vendor for PMS + AI * Your portfolio is small enough that migration cost is low * €9/property pricing matches your budget model ## FAQs ### Do I have to switch PMS to use Cendra? No. Cendra integrates with 45+ existing PMS. You keep what you have. [Connect your PMS](/getting-started/connect-pms) in under 30 minutes. ### Do I have to switch PMS to use Nowistay? Yes. Nowistay is the PMS — you migrate to their platform. ### Which has better AI? Both are strong. Nowistay invests in AI-native architecture from scratch. Cendra invests in specialized multi-agent AI that works on top of existing PMS. The automation target (70–80%) is similar. Which is "better" depends on whether you're willing to migrate. ### Does Cendra have an MCP server? Not currently. Nowistay has that today. If it's a must-have for your workflow, it's a real Nowistay advantage. ### Which is cheaper? For 1–10 properties, Nowistay's €9/property is very cheap. For 20+ properties with high automation, Cendra's outcome-based pricing is competitive or cheaper. Both beat hiring a human team. ### Can I try both? Yes. Cendra has a 1-week free trial (1 property autopilot). Nowistay offers demos. ### What's the risk of switching to Nowistay? Migration cost is real — data, integrations, team training. If Nowistay works as advertised, the payoff is AI-native architecture. If parts of your workflow aren't well-served by their PMS (channel mix, unusual integrations, billing workflows), you may end up mid-migration with regrets. ### What's the risk of staying with my PMS + Cendra? You're adding a vendor. Not migrating; but two vendors instead of one. For most operators this trade-off is worth it — your PMS keeps working and you get specialist AI without betting your operation on migration. ## Next step Keep your PMS. Add Cendra. Connect in under 30 minutes via PMS marketplace. No credit card required. *Last updated 2026-04-16. Competitor information is based on publicly available sources as of this date. Product features change — verify with Nowistay for current details.* # Cendra vs Operto Source: https://docs.cendra.ai/compare/cendra-vs-operto Comparison of Cendra and Operto for short-term rental operators. Covers STR-specialized AI platform vs operational + smart-home platform with AI guest services layer, automation depth, and when each fits. ## Quick answer Cendra and Operto overlap on AI guest messaging but come from different product roots. Operto is a smart-home-and-operations platform for hospitality — smart locks, noise monitoring, in-unit devices, guest service workflows — with Operto ONE Guest Services Agent as the AI messaging layer on top. Cendra is an AI-first operations platform for short-term rentals with three specialized agents (Guest, Sales, Operations) running at 70–80% autopilot. Choose **Operto** if smart-home infrastructure (locks, sensors, thermostats, noise monitors) is core to your operation and you want the guest services AI integrated with that device layer. Choose **Cendra** if AI depth is your primary need — multi-agent automation across guest communication, upsells, and back-office operations — with smart-lock integration as a supporting feature, not the foundation. ## At a glance | | Cendra | Operto | | ----------------------------- | ------------------------------------------------------------------- | ---------------------------------------------------------------- | | **Product root** | AI-first operations platform | Smart-home + hospitality operations platform | | **AI architecture** | Multi-agent — Guest, Sales, Operations | Operto ONE Guest Services Agent | | **Smart home infrastructure** | Smart lock integration via PMS | Native smart locks, noise monitors, thermostats, in-unit devices | | **Operations Agent** | Autonomous task creation, vendor dispatch, follow-through | Device-integrated ops workflows | | **Upsells** | Sales Agent with late checkout, early check-in, gap night workflows | Depends on PMS / service layer | | **Languages** | 90+ with auto-detection | Multi-language | | **PMS integrations** | 45+ STR PMS natively | Integrates with major PMS | | **Pricing model** | Outcome-based — scales with automation rate | Device + subscription | | **Target market** | STR operators 5–500+ units | Hotels + STR with smart-device deployments | | **Implementation** | Under 30 minutes via PMS marketplace | Device installation + PMS integration | | **Best for** | Operators prioritizing AI automation depth | Operators with significant smart-device infrastructure | ## Where Cendra wins ### AI depth as the core bet Cendra's whole product is AI automation — three specialized agents, per-property [knowledge bases](/ai-agents/knowledge-base), [AI rules](/ai-agents/ai-rules) and [escalations](/ai-agents/escalations), automatic [gap-surfacing](/ai-agents/knowledge-candidates), per-agent autopilot control. Operto's product is smart-home infrastructure with an AI guest services module layered on top. Both are legitimate approaches; Cendra just invests deeper on the AI axis because that's our core bet. ### 70–80% autopilot target Cendra targets 70–80% full autopilot message handling within 90 days. Operto ONE offers 24/7 availability, instant responses, and operator-claimed 70% automation of inquiries. Comparable targets — the difference is which product surface area gets the R\&D. Cendra pours it into AI specialization. Operto pours it into device-integrated workflows. ### STR-native vs hotel-hybrid Operto serves hotels and STR together, with strong device-infrastructure roots. Cendra is STR-only. If your operation is pure STR, that specialization matters for roadmap alignment. ### Home Automation — agentic device control, not rule-based Cendra ships agentic Home Automation as a first-class capability, not a bolt-on. Event-driven rules execute automatically: * **30 minutes before check-in** → pre-heat/cool the unit, generate one-time access code, send to guest * **After check-out** → lock doors, revoke codes, set to "away" mode The agentic part is what's different from traditional smart-home platforms. Cendra's Home Automation rules are exposed as tools to the AI agents, meaning the Guest Agent and Operations Agent can create, manage, and run automations on behalf of operators. Example: if a vendor needs 2am emergency access to fix a leak, the Operations Agent generates a time-boxed one-time access code, sends it to the vendor via SMS, and revokes it once the job is verified complete — without waking you. Operto handles device orchestration with strong depth but isn't natively wired to an AI agent system that can author and run new automations on the fly. If you want AI agents that *compose* device workflows dynamically (not just trigger pre-configured ones), Cendra's agentic layer is the differentiator. ### Operations Agent works with or without device infrastructure Cendra's [Operations Agent](/ai-agents/how-agents-work) opens tasks from guest messages autonomously and routes them, whether or not you have smart locks, thermostats, or noise monitors installed. If you do have devices, Home Automation extends what the agent can do (access codes, climate, lock state). If you don't, the agent still runs ops end-to-end. ### Outcome-based pricing Cendra's price scales with automation rate. Operto's pricing combines device fees with software subscription. If automation (not device monitoring) is your primary need, outcome-based pricing aligns more directly with value. ### Operator-founded Cendra's CEO ran a 60-apartment STR portfolio. Operto comes from a longer hospitality-tech history. Different founder lenses — worth weighing against your own operator reality. ## Where Operto wins * **Smart-lock + device infrastructure matters**. If you run properties where keyless access, noise monitoring, thermostat control, and in-unit device orchestration are core to your operating model, Operto's device depth is a genuine advantage. * **Hotel + STR portfolios**. Operto's hotel-hospitality heritage gives it stronger fit for operators running both. * **Device-driven ops workflows**. Ops automations triggered by device events (lock unlocked, noise threshold crossed, thermostat adjusted) are an Operto strength. * **Unified platform across devices + AI**. If you want one vendor handling your physical infrastructure plus AI messaging, Operto's consolidation is valuable. ## Feature-level deep dive ### Guest communication Operto ONE: 24/7 AI guest messaging integrated with device events. Cendra: multi-agent guest communication with structured [knowledge base](/ai-agents/knowledge-base) and per-agent autopilot control. ### Operations orchestration Operto: device-event-driven automations + guest service workflows. Cendra: autonomous [Operations Agent](/ai-agents/how-agents-work) that detects ops signals from messages and opens/routes tasks independently of device state. ### Smart locks + Home Automation Operto: core native product with deep lock integrations. Cendra: [smart lock support](/smart-locks/overview) plus agentic Home Automation rules — event-driven pre-heat/cool before check-in, automatic lock + code revocation after check-out, on-demand one-time vendor codes generated by AI agents. ### Upsells Operto: varies by PMS + service configuration. Cendra's Sales Agent: pre-built upsell workflows (late-checkout, early-check-in, gap-night, custom offers) with configurable per-property pricing. ### Channels Cendra consolidates into a [unified inbox](/inbox/unified-inbox) across WhatsApp, Gmail, Outlook, and all major OTAs. Operto connects to PMS messaging channels + smart-device alerts. ### Languages Cendra: [90+ languages](/ai-agents/multi-language) with auto-detection per agent. Operto: multi-language. ## Ideal customer for each **Pick Cendra if:** * AI automation depth is your primary need * You don't have or don't want deep smart-device infrastructure * You're STR-focused (not hotel) * Ops orchestration (maintenance, vendor dispatch) matters, and you want it autonomous from message signals * You want outcome-based pricing aligned to automation rate **Pick Operto if:** * Smart locks, noise monitoring, thermostats, and in-unit devices are core to your operation * You run hotels + STR hybrid portfolios * Device-event-driven automations are a core workflow * You want a single vendor for physical infrastructure + AI messaging ## FAQs ### Is Operto mainly for hotels? Operto serves both hotels and STR. Its infrastructure + device depth originated in hotel operations and extends into STR. ### Does Cendra handle smart locks? Yes — [smart lock support](/smart-locks/overview) with agent-generated access codes for guests and vendors. It's not our primary product focus but it works reliably for the common STR use cases. ### Can I use Cendra alongside Operto? Technically yes, but there's overlap on AI guest messaging. Most operators pick one AI layer. ### Which has higher automation? Both target \~70% automation. Operto's numbers are tied to device-integrated workflows. Cendra targets 70–80% full autopilot on message handling within 90 days. ### Does Cendra have thermostat control and access code automation? Yes. Cendra's Home Automation rules handle event-driven climate control (pre-heat before check-in, set-to-away after check-out) and automatic access code generation/revocation. Noise monitoring isn't currently in our native stack — for operators who need that specifically, Operto's dedicated hardware is a better fit. ### How fast is setup? Cendra: under 30 minutes via PMS marketplace. Operto: device installation + PMS integration typically longer. ### What's the cost difference? Cendra: outcome-based, scales with automation rate. Operto: device fees + software subscription. Different pricing shapes for different operator profiles. ## Next step Connect your PMS in under 30 minutes and see what AI-first operations automation looks like. No credit card required. *Last updated 2026-04-16. Competitor information is based on publicly available sources as of this date. Product features change — verify with Operto for current details.* # Cendra vs Smoobu Source: https://docs.cendra.ai/compare/cendra-vs-smoobu Comparison of Cendra and Smoobu for short-term rental operators. Covers specialized AI operations platform vs full PMS + BYOL Gemini/ChatGPT approach, multi-agent architecture, and when each fits. ## Quick answer Cendra and Smoobu are different categories of product. Smoobu is a full short-term rental PMS — channel manager, website builder, unified calendar, invoicing — with a "smart stack" positioning that pairs Smoobu with Google Gemini or ChatGPT as the AI layer (bring-your-own-LLM). Cendra is a specialized AI operations platform purpose-built for STR that layers on top of 45+ PMS — including Smoobu — with three specialized agents running at 70–80% autopilot. Choose **Smoobu** if you want an affordable all-in-one PMS for a small-to-mid portfolio and are comfortable using Gemini or ChatGPT as your AI layer manually. Choose **Cendra** if you want production-grade AI automation that runs your guest communication, upsells, and operations end-to-end without you prompting an LLM yourself — on whatever PMS you already have. ## At a glance | | Cendra | Smoobu | | -------------------- | ------------------------------------------------------------------- | ----------------------------------------------------- | | **Product category** | Specialized AI operations platform | Full PMS + channel manager + website builder | | **AI approach** | Purpose-built multi-agent system with structured knowledge | BYO LLM (Smoobu + Gemini or ChatGPT, manual) | | **AI architecture** | Guest, Sales, Operations agents | Smoobu data + external LLM prompting | | **Autopilot** | Yes, per-property per-agent | Requires operator to prompt LLM manually | | **Operations Agent** | Yes — task creation, vendor dispatch, follow-through | PMS task module, not AI-autonomous | | **Upsells** | Sales Agent with late checkout, early check-in, gap night workflows | Not native AI-driven upsells | | **Channel manager** | Not a PMS — works with 45+ PMS | Native | | **Website builder** | Not included | Native | | **Pricing model** | Outcome-based — scales with automation rate | Affordable PMS subscription | | **Languages** | 90+ with auto-detection | Smoobu data, LLM handles language | | **Best for** | Operators wanting production-grade AI automation | Small-mid operators wanting affordable all-in-one PMS | ## How to think about this choice Smoobu is a PMS. Cendra is not a PMS. If your question is "what PMS should I run?", Smoobu is one answer (among Guesty, Hostaway, Lodgify, Hospitable, etc.). If your question is "once my PMS is running, how do I automate AI at scale?", Cendra is that answer — and Cendra [integrates with Smoobu](/integrations/smoobu) the same way it integrates with 44 other PMS. This page is for operators deciding between "Smoobu + BYO Gemini/ChatGPT" as the AI strategy vs "Cendra layered on any PMS including Smoobu" as the AI strategy. ## Where Cendra wins ### Production AI vs manual prompting Smoobu's "smart stack" approach is pragmatic — your PMS holds reservation data, you copy/paste or integrate manually with Gemini or ChatGPT, and the LLM helps you compose responses. It works if you're hands-on and like prompting LLMs yourself. Cendra is the opposite philosophy: production-grade AI that runs autonomously. You don't prompt anything. The Guest Agent reads incoming messages, pulls reservation and property context, responds on autopilot (or drafts with escalation, configurable). See [how agents work](/ai-agents/how-agents-work). For operators whose goal is "AI handles this without me," manual BYO-LLM is the wrong abstraction. ### Multi-agent vs single LLM Smoobu + Gemini is one LLM doing one thing at a time. Cendra runs three specialized agents — Guest, Sales, Operations — coordinating across the operator workflow. Upsells don't collide with maintenance messages. Ops tasks don't get tangled in guest FAQ replies. ### Autonomous Operations Agent Smoobu has task management in the PMS. Cendra's [Operations Agent](/ai-agents/how-agents-work) opens tasks autonomously from guest message signals, routes them, and closes the loop with the guest when resolved. See [issues and task management](/dashboard/issues-task-management). ### Knowledge base that deepens automatically Cendra surfaces [knowledge candidates](/ai-agents/knowledge-candidates) — questions the AI encountered and couldn't answer confidently — so operators fill gaps once and the AI remembers forever. The Smoobu + LLM stack requires operators to manually update prompts or context over time. ### Outcome-based pricing Cendra's price scales with your automation rate. Smoobu is an affordable PMS subscription; if you're adding Gemini or ChatGPT separately you're paying both. Cendra's one price aligns with the value delivered — automation achieved. ### Agentic Home Automation Cendra ships Home Automation as a first-class agentic feature: event-driven pre-heat/cool 30 minutes before check-in with a one-time access code, automatic lock + code revocation after check-out, and on-demand time-boxed vendor access codes generated by the Operations Agent when an emergency message arrives. The rules are exposed as tools to Cendra's AI agents so they can author device workflows dynamically based on guest context. Smoobu's PMS + BYO-Gemini stack doesn't include device-automation orchestration. ## Where Smoobu wins * **All-in-one PMS value**. Smoobu bundles PMS + channel manager + website builder at a price point that's hard to beat. If you want one cheap vendor, Smoobu is strong. * **DIY AI control**. Operators who want to prompt Gemini or ChatGPT themselves — full control over exact prompts — will prefer Smoobu's BYO approach. * **Small portfolio budget**. For 1–10 property operators where AI volume is small enough that manual LLM use is fine, the Smoobu + Gemini stack is cost-efficient. * **Website builder included**. Smoobu has a native website builder. Cendra doesn't. ## Feature-level deep dive ### Guest communication Smoobu: PMS-delivered messages via templates + manual LLM prompting outside the system. Cendra: AI agents reply autonomously or draft in copilot mode, using structured per-property [knowledge base](/ai-agents/knowledge-base) for grounded responses. ### Upsells Smoobu doesn't ship AI-driven upsell workflows natively. Cendra's Sales Agent runs late-checkout, early-check-in, gap-night, and custom upsells with configurable per-property pricing. See [upsell management](/revenue/upsell-management). ### Operations Smoobu has PMS task management. Cendra's Operations Agent is autonomous — opens and routes tasks from message signals without operator initiation. ### Channels Smoobu is the channel manager natively. Cendra works through your PMS of choice (Smoobu or any of 44 others) and consolidates into its own [unified inbox](/inbox/unified-inbox). ### Languages Cendra handles [90+ languages](/ai-agents/multi-language) with auto-detection per agent. Smoobu data is multilingual; LLM language depends on which LLM you BYO. ## Ideal customer for each **Pick Cendra (on any PMS including Smoobu) if:** * You want AI that runs automation end-to-end without manual prompting * Ops orchestration matters * You want specialized multi-agent AI tuned for STR * Outcome-based pricing aligned to automation appeals * You're running 20+ properties with real message volume **Pick Smoobu alone if:** * You want an affordable all-in-one PMS and don't want production AI right now * You're comfortable prompting Gemini or ChatGPT yourself for message drafts * You're a small operator (1–10 properties) where manual DIY AI is fine * Native website builder + channel manager bundle is part of your decision ## FAQs ### Can Cendra work with Smoobu? Yes. Cendra integrates with Smoobu via API — see [Smoobu integration](/integrations/smoobu). Keep Smoobu as your PMS and add Cendra as the AI operations layer. ### Should I use Smoobu + Gemini or Cendra? If you want to be in control of prompting and just need an occasional AI assist for drafting, Smoobu + Gemini is cheap and flexible. If you want production AI that handles 70–80% of messaging autonomously without you touching prompts, Cendra is the right tool. ### Does Cendra have a PMS like Smoobu? No. Cendra is specifically an AI operations platform. We integrate with 45+ PMS so you can choose the one that fits your workflow. ### Which is cheaper? Depends on volume. For 5 properties with low message volume, Smoobu's PMS + free Gemini usage is very cheap. For 50+ properties with high automation needs, Cendra's outcome-based pricing ends up cheaper than manual LLM time. ### Does Cendra have a website builder? No. If native site building is part of your need, Smoobu (or WordPress + a direct-booking plugin) is the way. ### Can I try Cendra on Smoobu? Yes — connect via [Smoobu integration](/integrations/smoobu) and start the 1-week free trial. ### What automation rate should I expect? \~40% on day 1, rising to 70–80% within 90 days as the AI learns from your corrections. ## Next step Keep Smoobu as your PMS, add Cendra as the AI operations layer. Connect in under 30 minutes. No credit card. *Last updated 2026-04-16. Competitor information is based on publicly available sources as of this date. Product features change — verify with Smoobu for current details.* # Contact Management Source: https://docs.cendra.ai/contacts/contact-management Cendra's contact management system stores guest profiles, communication history, and booking data. Search, filter, create, and export contacts across all your properties. Cendra's contact management system stores guest profiles synced from your PMS alongside communication history from WhatsApp, email, and booking platforms. Every guest who messages you or has a reservation becomes a contact in Cendra. **Quick link:** Open Contacts in Cendra — [https://app.cendra.ai/contact](https://app.cendra.ai/contact) ## What Contact Records Include | Field | Description | | ----------------------- | --------------------------------------------------- | | **Name** | Guest's full name from PMS or communication channel | | **Email** | Email address | | **Phone** | Phone number (from WhatsApp or PMS) | | **Contact type** | Categorization (guest, owner, vendor, etc.) | | **Reservation history** | All bookings associated with this contact | | **Message history** | Full conversation history across all channels | | **Labels** | Automatically applied labels based on conditions | ## Features * **Search** — find contacts by name or any field with instant autocomplete * **Filter by type** — view only guests, owners, or custom contact types * **Create contacts** — manually add contacts not synced from PMS * **Edit contacts** — update contact information * **Export** — bulk export contacts for external use * **Linked reservations** — see all bookings associated with each contact ## How Contacts Feed AI Agents When a guest messages, Cendra matches them to a contact record. The AI then has access to: * Past communication history (what was discussed before) * Reservation details (current and past bookings) * Contact labels (VIP, returning guest, etc.) * Preferred language This context helps the AI personalize responses and maintain continuity across conversations. # Issues & Task Management Source: https://docs.cendra.ai/dashboard/issues-task-management Cendra's Issues & Task Management system surfaces actionable tasks from guest conversations — reducing inbox noise and giving your team clear next steps instead of endless message threads. Cendra's Issues & Task Management system surfaces actionable tasks from guest conversations — reducing inbox noise and giving your team clear next steps instead of endless message threads. Instead of scrolling through hundreds of messages to find what needs attention, Cendra extracts the work that matters and presents it as trackable issues. **Quick link:** Open Dashboard in Cendra — [https://app.cendra.ai/dashboard](https://app.cendra.ai/dashboard) ## The Problem with Traditional Inboxes Traditional guest messaging tools are **message-first** — your team sees a chronological list of conversations and has to figure out which ones need action. This creates cognitive overload: * Hundreds of messages, most already handled by AI * No clear way to see what's urgent vs. routine * Important tasks buried in conversation threads * No tracking of whether issues were resolved ## Cendra's Task-First Approach Cendra flips the model. Instead of "here are your messages, figure it out," Cendra says "here are your tasks, take action": | Traditional inbox | Cendra's approach | | ---------------------------------- | ----------------------------------------- | | Message list sorted by time | Issues sorted by priority and status | | You scan messages to find problems | Cendra extracts issues automatically | | No tracking of resolution | Issues have statuses and workflows | | AI handles messages silently | AI surfaces what it can't handle as tasks | ## How Issues Are Created Issues are created automatically when: | Trigger | Example | | ------------------------ | ------------------------------------------------------- | | **AI escalation** | AI can't answer a guest's question and needs human help | | **Missing knowledge** | Guest asked something not in the knowledge base | | **Guest complaint** | AI detects negative sentiment or frustration | | **Maintenance request** | Guest reports a property issue | | **Tag-based escalation** | Message matches an urgent or high-priority tag | | **Manual creation** | Team member creates an issue from a conversation | ## Issue Workflow States Each issue follows a clear workflow: | State | Description | | --------------- | --------------------------------------------- | | **Open** | Issue needs attention — action required | | **In Progress** | Someone is working on it | | **Waiting** | Waiting for guest response or external action | | **Resolved** | Issue has been handled and closed | ## Next Action Mechanism Every open issue has a clear **Next Action** — what specifically needs to happen next. This eliminates ambiguity: * "Reply to guest about refund request" (not just "unread message") * "Add WiFi password to knowledge base" (not just "missing info") * "Contact maintenance about broken AC" (not just "complaint") Your team always knows exactly what to do next without reading through conversation history. ## Issues on the Dashboard The [Dashboard](/dashboard/overview) provides a real-time overview of all active issues: * **Active issue count** — how many items need attention right now * **Issue breakdown** — by type, property, and urgency * **Escalation trends** — track whether issues are increasing or decreasing over time * **Resolution metrics** — how quickly your team closes issues ## How Issues Reduce Noise Cendra's AI handles 80%+ of guest messages automatically. The remaining messages that need human attention become issues. This means your team's task list is short, focused, and actionable — instead of a firehose of conversations. **The result:** * **Less time scanning messages** — issues tell you exactly what needs attention * **Faster resolution** — clear next actions mean less deliberation * **Nothing falls through the cracks** — every escalation becomes a tracked issue * **Measurable performance** — track resolution time and issue volume over time ## Creating Issues Manually While most issues are created automatically by AI escalations, your team can also create issues manually: 1. Open a conversation in the Inbox 2. Click **Create Issue** 3. Add a description and assign priority 4. The issue appears on the Dashboard for tracking # Dashboard & Analytics Source: https://docs.cendra.ai/dashboard/overview Cendra's Dashboard provides real-time analytics on AI automation performance, guest communication metrics, active issues, escalation rates, and property-level insights for short-term rental operators. Cendra's Dashboard provides real-time analytics on AI automation performance, guest communication metrics, active issues, and escalation rates. Monitor how your AI agents are performing across all properties from a single view. **Quick link:** Open Dashboard in Cendra — [https://app.cendra.ai/dashboard](https://app.cendra.ai/dashboard) ## Dashboard Components ### Active Issues A summary card showing the number of open issues that need attention — messages the AI escalated, missing knowledge requests, and unresolved guest problems. ### Automation Trends A chart showing AI automation performance over time: * **Automation rate** — percentage of messages handled by AI without human intervention * **Semi-automated** — messages where AI drafted a response for human approval * **Manual** — messages that required full human response ### Escalation Chart Track how often and why conversations are escalated to your team: * Escalation frequency over time * Most common escalation triggers * Resolution time for escalated conversations ### Property Automation Grid Per-property breakdown of AI performance: * Automation rate by property * Message volume by property * Escalation rate by property ### Date Range Filtering Filter all dashboard metrics by custom date ranges to analyze specific periods. ## Key Metrics | Metric | What it measures | | -------------------- | ---------------------------------------------------- | | **Automation rate** | % of messages handled by AI without human help | | **Escalation rate** | % of messages escalated to human team | | **Response time** | Average time between guest message and response | | **Active issues** | Number of unresolved items needing attention | | **Messages handled** | Total messages processed by AI | | **Knowledge gaps** | Questions the AI couldn't answer (missing knowledge) | ## Using the Dashboard * **Monitor daily** — check active issues and automation rate each morning * **Identify patterns** — if escalation rate spikes, investigate which properties or topics are causing it * **Improve knowledge** — dashboard highlights knowledge gaps. Add missing information to improve automation rate. * **Track progress** — watch automation rate increase over time as you refine your AI agents # Connect Communication Channels Source: https://docs.cendra.ai/getting-started/connect-channels Connect WhatsApp Business, Gmail, or Outlook to Cendra to receive and respond to guest messages from a single unified inbox. Cendra supports multiple communication channels for guest messaging: WhatsApp Business, Gmail, Outlook, and booking platforms like Airbnb and Booking.com (via your PMS inbox). Connect at least one channel to start receiving guest messages in your unified inbox. **Quick links:** Connect WhatsApp — [https://app.cendra.ai/settings/whatsapp-connection](https://app.cendra.ai/settings/whatsapp-connection) | Connect Email — [https://app.cendra.ai/settings/workspace](https://app.cendra.ai/settings/workspace) ## Available Channels | Channel | How to connect | Best for | | --------------------- | -------------------------------------------------- | --------------------------------------- | | **WhatsApp Business** | WhatsApp Business API setup in Settings → WhatsApp | International guests, instant messaging | | **Gmail** | Google OAuth in Settings → Email | Email-based guest communication | | **Outlook** | Microsoft OAuth in Settings → Email | Microsoft 365 / business email users | ## Connecting WhatsApp Business 1. Navigate to **Settings → WhatsApp Connection** 2. Follow the 3-step setup wizard: * Select your WhatsApp Business account * Configure message templates * Complete the integration 3. Once connected, guest WhatsApp messages appear in your unified inbox [Full WhatsApp setup guide →](/inbox/whatsapp-business) ## Connecting Email (Gmail or Outlook) 1. Navigate to **Settings → Email** 2. Click **Add Email Account** 3. Choose **Gmail** or **Outlook** 4. Authenticate via OAuth (Google or Microsoft login) 5. Cendra starts syncing incoming guest emails immediately You can also connect email via IMAP for custom email servers. ## All Channels in One Inbox Once connected, all guest messages — regardless of channel — appear in Cendra's [unified inbox](/inbox/unified-inbox). You see WhatsApp messages, Gmail emails, and Outlook emails in a single view, with AI suggestions for each. Test your AI agent before deploying it to live guest conversations. # Connect Your PMS Source: https://docs.cendra.ai/getting-started/connect-pms Connect your property management system to Cendra in under 5 minutes. Cendra supports 45+ PMS including Guesty, Hostaway, Lodgify, Cloudbeds, and OwnerRez. Cendra connects to 45+ property management systems to sync properties, reservations, guest data, pricing, and availability in real time. Connecting your PMS is the foundation of everything Cendra does — AI agents use this data to respond to guests accurately. **Quick link:** Connect your PMS in Cendra — [https://app.cendra.ai/integrations/pms](https://app.cendra.ai/integrations/pms) ## How to Connect 1. **Open onboarding** — after creating your workspace, Cendra guides you to the PMS connection step 2. **Select your PMS** — choose from Guesty, Hostaway, or Lodgify (native), or select from 40+ additional PMS in the dropdown 3. **Enter credentials** — provide your API key or authenticate via OAuth depending on your PMS 4. **Wait for sync** — Cendra imports your properties, reservations, and guest data. This typically takes 1-3 minutes depending on the number of properties ## Native Integrations These PMS have direct API integrations with Cendra for the fastest sync: | PMS | Authentication | Sync Speed | | ---------------------------------- | --------------- | ---------- | | [Guesty](/integrations/guesty) | API key | Real-time | | [Hostaway](/integrations/hostaway) | API credentials | Real-time | | [Lodgify](/integrations/lodgify) | API key | Real-time | ## 40+ Additional PMS Select your PMS from the dropdown during onboarding. Cendra supports Cloudbeds, OwnerRez, Beds24, Hospitable, Uplisting, Smoobu, Mews, and [40+ more](/integrations/overview). ## What Gets Synced | Data | Description | | ------------------ | ------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, rooms | | **Reservations** | Check-in/out dates, guest count, status, booking source | | **Guest profiles** | Name, email, phone, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, taxes | | **Availability** | Calendar, booking rules, restrictions | ## After Connecting Once your PMS is connected, Cendra automatically: * Builds a knowledge base from your property data * Syncs new bookings, modifications, and cancellations in real time * Makes reservation data available to AI agents for guest responses Set up WhatsApp Business, Gmail, or Outlook to start receiving guest messages. # Create a Workspace Source: https://docs.cendra.ai/getting-started/create-workspace Create a Cendra workspace to start automating guest communication. A workspace is your team's shared environment for managing properties, AI agents, and guest messaging. A Cendra workspace is your team's shared environment for managing properties, AI agents, and guest messaging across WhatsApp, email, and booking platforms like Airbnb and Booking.com. Creating a workspace is the first step to automating guest communication. ## What is a Workspace? A workspace in Cendra is an isolated environment where your team collaborates on guest communication. Each workspace has its own: * **Properties** — synced from your PMS * **AI agents** — configured for your brand and communication style * **Inbox** — unified view of all guest messages * **Team members** — with role-based permissions * **Knowledge base** — property-specific information for AI agents * **Billing** — separate subscription per workspace ## How to Create a Workspace 1. **Sign up** at [app.cendra.ai](https://app.cendra.ai) using your email, Google, or Microsoft account 2. **Name your workspace** — typically your company or brand name 3. **Set your timezone** — used for scheduling, business hours, and reservation timing 4. **Invite team members** (optional) — add colleagues by email and assign roles Your workspace is ready in under a minute. The next step is connecting your property management system. ## Multi-Workspace Support Cendra supports multiple workspaces for operators who manage properties under different brands or companies. Each workspace operates independently with its own PMS connection, AI agents, and team. Switch between workspaces from the workspace selector in the top navigation. Connect your property management system to sync properties and reservations. # Go Live with Autopilot Source: https://docs.cendra.ai/getting-started/go-live Deploy your Cendra AI agent to handle live guest conversations. Choose between manual, semi-automated, or full autopilot mode based on your confidence level. Once you've tested your AI agent in the Sandbox, you're ready to go live. Cendra supports three automation levels so you can start with full oversight and increase automation as you build confidence. **Quick link:** Open Agent Settings in Cendra — [https://app.cendra.ai/agents](https://app.cendra.ai/agents) — select your agent, then click the **Settings** tab to configure your automation level. ## Automation Levels | Level | What happens | Best for | | ------------------ | -------------------------------------------------------- | -------------------------------------------------------- | | **Manual** | AI suggests responses, you review and send | First week — learning how the AI handles your properties | | **Semi-automated** | AI sends routine messages, flags complex ones for review | Building confidence — AI handles the easy stuff | | **Autopilot** | AI handles everything, escalates edge cases to your team | Full automation — AI manages 80%+ of guest communication | ## How to Go Live 1. Navigate to **Agent Hub → Agents → your agent → Settings** 2. Select your **working mode**: * **24/7 Autopilot** — AI responds at all hours * **Business Hours** — AI responds during your configured hours * **Custom Schedule** — set specific days and times * **Semi-Auto** — AI drafts responses for your approval 3. Configure **response timing**: * **Response delay** — wait 0-10 minutes before responding (feels more natural) * **Cool-off period** — minimum gap between consecutive messages 4. Set **reservation status filters** — choose which booking stages trigger AI responses (inquiry, confirmed, arriving, hosting, etc.) 5. Optionally assign the agent to **specific properties** or leave it active for all ## Recommended Go-Live Strategy 1. **Week 1: Semi-Auto** — AI drafts every response, you approve before sending. Learn what the AI does well and where it needs help. 2. **Week 2: Autopilot with guardrails** — Enable autopilot but keep escalation rules tight. AI handles routine questions, escalates anything complex. 3. **Week 3+: Full Autopilot** — Loosen escalation rules as confidence grows. AI handles 80%+ of messages automatically. ## Monitoring After going live, monitor AI performance from the [Dashboard](/dashboard/overview): * **Automation rate** — percentage of messages handled without human intervention * **Escalation rate** — how often the AI hands off to your team * **Response time** — how quickly guests receive replies * **Active issues** — messages that need attention Monitor your AI agent's performance and identify areas for improvement. # Test in Sandbox Source: https://docs.cendra.ai/getting-started/test-in-sandbox Test your Cendra AI agent in a sandbox environment before deploying to live guests. Send test messages, verify responses, and build confidence with mock reservations. Cendra's Sandbox lets you test your AI agent before it handles live guest conversations. Send test messages with mock reservation data and verify the AI responds correctly using your property knowledge, guardrails, and escalation rules. **Quick link:** Open Sandbox in Cendra — [https://app.cendra.ai/sandbox](https://app.cendra.ai/sandbox) ## What the Sandbox Does * **Simulates real conversations** — send messages as if you were a guest * **Uses your actual AI agent** — same pipeline, knowledge base, and rules as production * **Mock reservation context** — configure check-in dates, property, guest count, and booking status * **Instant feedback** — see how the AI responds and why ## How to Use the Sandbox 1. Navigate to **Agent Hub → Test Agent** 2. Select a **property** from the dropdown 3. Configure the **mock reservation**: * Check-in and check-out dates * Reservation status (inquiry, confirmed, arriving, hosting, etc.) * Booking channel (Airbnb, Booking.com, direct) * Guest count (adults and children) * Payment status (paid or unpaid) 4. **Type a test message** — ask about check-in, WiFi, amenities, or anything a guest would ask 5. **Review the AI response** — verify accuracy, tone, and completeness ## What to Test | Scenario | What to verify | | --------------------------- | --------------------------------------------------------------------- | | "What time is check-in?" | AI references correct property check-in time | | "What's the WiFi password?" | AI retrieves from knowledge base | | "Can I check in early?" | AI follows your early check-in procedure or escalation rule | | "I want to cancel" | AI escalates per your guardrails (if configured) | | "Where can I park?" | AI uses property parking instructions | | Send a message in Spanish | AI responds in the guest's language (if language matching is enabled) | ## Sandbox vs Production The Sandbox uses the exact same AI pipeline as production. The only difference is that messages are not sent to real guests. What you see in the Sandbox is what guests will experience. Deploy your AI agent to start handling live guest conversations. # AI-Powered Responses Source: https://docs.cendra.ai/inbox/ai-responses Cendra's AI generates contextual responses for every guest message using reservation data, property knowledge, and your configured rules. Responses are grounded in your data — no hallucination. Cendra's AI generates contextual responses for every guest message using reservation data from your PMS, property knowledge from your knowledge base, and behavioral rules from your AI configuration. Every response is grounded in your data — Cendra does not hallucinate information. **Quick link:** Open Inbox in Cendra — [https://app.cendra.ai/inbox](https://app.cendra.ai/inbox) ## How AI Responses Are Generated For every incoming guest message, Cendra's AI: 1. **Identifies the guest** — matches to a reservation via phone number or email 2. **Retrieves context** — pulls property details, house rules, amenities, and past conversation history 3. **Checks rules** — applies AI Rules, escalation conditions, and label restrictions 4. **Generates response** — composes a reply using your knowledge, tone, and style 5. **Routes appropriately** — sends automatically (autopilot), queues for review (semi-auto), or suggests (manual) ## Response Quality Controls | Control | How it works | | --------------------- | ------------------------------------------------------------------------------------ | | **Knowledge base** | AI only references information you've provided — no external assumptions | | **AI Rules** | Guardrails prevent unwanted responses (no financial commitments, no refund promises) | | **Tone settings** | Responses match your configured communication style | | **Language matching** | AI responds in the guest's language by default | | **Escalation rules** | Complex or sensitive topics are routed to humans | ## Teaching the AI When the AI generates an incorrect or suboptimal response: 1. **Edit the response** directly in the inbox before sending 2. **The AI learns** from your edit and adjusts for similar future questions 3. **Add missing knowledge** if the AI didn't have the information it needed 4. **Set a new rule** if the AI's behavior needs a persistent change No prompt engineering required. Correct the AI the same way you'd coach a team member. ## Response Modes | Mode | Behavior | Control level | | ------------------ | ----------------------------------------------- | ------------------------------ | | **Autopilot** | AI sends responses automatically | Low oversight, high efficiency | | **Semi-automated** | AI drafts responses, you approve before sending | Medium oversight | | **Manual** | AI suggests responses, you edit and send | Full oversight | You can change modes per agent, per property, and at any time. # Email — Gmail & Outlook Source: https://docs.cendra.ai/inbox/email-gmail-outlook Connect Gmail or Outlook to Cendra via OAuth to receive and respond to guest emails from your unified inbox. AI agents read, draft, and send email responses using your business email address. Cendra connects to Gmail and Outlook via OAuth to bring guest emails into your unified inbox. AI agents read incoming emails, generate responses using your property data, and send replies from your business email address. **Quick link:** Connect Email in Cendra — [https://app.cendra.ai/settings/workspace](https://app.cendra.ai/settings/workspace) ## Supported Email Providers | Provider | Authentication | Features | | ----------------- | ---------------- | ------------------------------------------------------- | | **Gmail** | Google OAuth | Real-time push notifications via Pub/Sub, auto-sync | | **Outlook** | Microsoft OAuth | Real-time change notifications via Graph API, auto-sync | | **Custom (IMAP)** | IMAP credentials | Manual server configuration for any email provider | ## How It Works 1. Navigate to **Settings → Email** 2. Click **Add Email Account** 3. Select Gmail, Outlook, or IMAP 4. Authenticate via OAuth (Gmail/Outlook) or enter server details (IMAP) 5. Cendra begins syncing emails immediately ## What Happens When a Guest Emails 1. Email arrives at your business inbox 2. Cendra receives the email in real-time (Gmail Pub/Sub or Outlook Graph notifications) 3. Email appears in your unified inbox alongside WhatsApp messages 4. AI processes the email and generates a response 5. Based on your automation level, the response is sent automatically or queued for review 6. Reply is sent from your business email address — the guest sees your email, not Cendra's ## Multiple Email Accounts Connect multiple email accounts to a single workspace. Each account appears in the unified inbox with a label showing which address received the message. ## Email + WhatsApp Together Cendra shows all guest communication in one thread — even if the guest contacted you via email and WhatsApp. This gives your AI agent full context for every response, regardless of channel. # Unified Inbox Source: https://docs.cendra.ai/inbox/unified-inbox Cendra's unified inbox consolidates guest messages from WhatsApp, email, and booking platforms like Airbnb and Booking.com via your PMS into a single view with AI-powered suggestions, reservation context, and team collaboration tools. Cendra's unified inbox consolidates guest messages from WhatsApp, email, and booking platforms like Airbnb and Booking.com into a single view. Every guest conversation — regardless of channel — appears in one place with AI-powered suggestions, live reservation context, and team collaboration tools. ## What the Unified Inbox Does * **Single view for all channels** — WhatsApp, email, and OTA messages in one list. No switching between apps. * **AI-powered suggestions** — Cendra's AI suggests responses for every incoming message, grounded in your property data and reservation context. * **Reservation sidebar** — See the guest's booking details (check-in date, property, guest count, status) alongside the conversation without leaving the inbox. * **Search and filter** — Find conversations by guest name, property, channel, status, or label. Autocomplete search helps you find what you need fast. * **Message status** — Track which messages are handled by AI, which need human review, and which are escalated. * **Translation** — Communicate with guests in any language. Cendra translates incoming messages and lets you respond in the guest's preferred language. * **Team collaboration** — Multiple team members can access the same inbox, assign conversations, and leave internal notes. Navigate to Inbox to see all guest conversations: [https://app.cendra.ai/inbox](https://app.cendra.ai/inbox) ## How Messages Flow ``` Guest sends message (WhatsApp / Email) ↓ Cendra receives message in unified inbox ↓ AI processes message through response pipeline ↓ ┌─────────────────────────────────────────┐ │ Autopilot mode → AI sends automatically │ │ Semi-auto mode → AI queues for review │ │ Manual mode → AI suggests response │ └─────────────────────────────────────────┘ ↓ Response sent to guest via original channel ``` ## Message Categories Cendra automatically categorizes messages to help you prioritize: | Category | Description | | ----------------------- | -------------------------------------------------------------------------------------- | | **Automated** | Handled by AI — no action needed | | **Needs attention** | AI flagged for human review (guardrail triggered, low confidence, or escalation rule) | | **Semi-automated** | AI prepared a response that needs your approval before sending | | **Missing information** | Guest asked something the AI doesn't have knowledge for — add it to the knowledge base | ## Connecting Your Channels To use the unified inbox, connect at least one communication channel: * **WhatsApp Business** — Connect via WhatsApp Business API. [Setup guide →](/inbox/whatsapp-business) * **Gmail** — Connect via Google OAuth in Settings → Email * **Outlook** — Connect via Microsoft OAuth in Settings → Email All channels sync in real time. New messages appear in the inbox within seconds. # WhatsApp Business Integration Source: https://docs.cendra.ai/inbox/whatsapp-business Connect WhatsApp Business to Cendra to automate guest messaging for short-term rentals. Two-way messaging with AI-powered responses, reservation context, and upsell delivery via WhatsApp. Cendra integrates with WhatsApp Business to enable two-way guest messaging with AI-powered responses. WhatsApp is the most popular communication channel for guest interaction in hospitality, and Cendra makes it fully automated. **Quick link:** Connect WhatsApp in Cendra — [https://app.cendra.ai/settings/whatsapp-connection](https://app.cendra.ai/settings/whatsapp-connection) ## What You Can Do With WhatsApp in Cendra * **Receive guest messages** in your unified inbox alongside Gmail and Outlook conversations * **Respond automatically** using Cendra's AI agents, trained on your property's knowledge base * **Send upsell offers** for early check-in, late checkout, and extras via WhatsApp at the right moment * **Translate messages** — communicate with international guests in their preferred language * **Share media** — send check-in instructions with photos, location pins, and documents ## How It Works Cendra connects to WhatsApp via the WhatsApp Business API (not WhatsApp Web). This provides: * **Reliable delivery** — messages sent through the official API, not screen scraping * **Business identity** — guests see your business name and verified badge * **Two-way messaging** — guests can initiate conversations and you can send proactive messages * **Template messages** — pre-approved message templates for proactive outreach (check-in reminders, upsell offers) ## Guest Experience When a guest messages your WhatsApp Business number: 1. The message appears in Cendra's unified inbox 2. Cendra matches the phone number to a reservation in your PMS 3. The AI generates a response using property knowledge and reservation context 4. Based on your automation level, the response is sent automatically or queued for review 5. The guest receives the reply on WhatsApp — they never know it's AI ## Common Use Cases | Scenario | What Cendra does | | --------------------------------- | ----------------------------------------------------------------------------------- | | Guest asks about check-in time | AI looks up reservation and property, responds with specific check-in instructions | | Guest requests early check-in | AI checks your procedures, offers early check-in upsell if configured, or escalates | | Guest asks for WiFi password | AI retrieves from property knowledge base and responds instantly | | Guest reports a maintenance issue | AI acknowledges, creates a task, and escalates to your team | | Pre-arrival message | AI sends automated check-in instructions with property details 24h before arrival | ## Setup Connect WhatsApp Business to Cendra through Settings → WhatsApp in your Cendra workspace. You'll need a WhatsApp Business API account. Cendra guides you through the connection process. # What is Cendra Source: https://docs.cendra.ai/index Cendra is an AI-powered guest communication platform for short-term rental operators with 45+ PMS integrations including Guesty, Hostaway, and Lodgify. Automates guest messaging across WhatsApp, email, and OTA platforms like Airbnb and Booking.com. Cendra is an AI-powered guest communication platform for short-term rental operators. It connects to 45+ property management systems — including Guesty, Hostaway, Lodgify, Cloudbeds, OwnerRez, and Beds24 — and automates guest messaging across WhatsApp, email, and OTA platforms like Airbnb and Booking.com from a single unified inbox. Cendra's AI agents handle guest inquiries, check-in instructions, upsells, and issue resolution autonomously, while giving property managers full visibility and control through a human-in-the-loop copilot interface. ## What Cendra Does Configurable AI agents respond to guest inquiries 24/7 across WhatsApp, email, and OTA channels, trained on your property's knowledge base. One inbox for all guest messages from WhatsApp, email, and booking platforms like Airbnb and Booking.com — with AI-powered suggestions and automatic responses. Native integrations with Guesty, Hostaway, and Lodgify, plus 40+ additional PMS via unified API — syncs properties, reservations, and guest data in real time. Automated upsells for early check-in, late checkout, and extras — delivered via WhatsApp, email, and booking platforms at the right moment. ## Who Uses Cendra Cendra is built for short-term rental operators who manage properties on platforms like Airbnb, Booking.com, and Vrbo through a property management system. Whether you manage 5 properties or 500, Cendra automates the repetitive guest communication that consumes your team's time. **Property managers** use Cendra to: * Automate 80%+ of guest messages without sacrificing quality * Respond to guests in seconds, 24/7, across WhatsApp, email, and booking platforms * Sync all guest and reservation data from their PMS automatically * Generate additional revenue through automated upsells * Monitor AI performance and intervene when needed through the copilot ## How Cendra Works Cendra connects to your existing property management system and communication channels, then deploys AI agents trained on your property data: 1. **Connect your PMS** — Cendra syncs properties, reservations, pricing, and guest details from your PMS in real time 2. **Connect your channels** — Link WhatsApp Business, Gmail, or Outlook to receive all guest messages in one inbox 3. **Train your AI** — Cendra builds a knowledge base from your property data. Add house rules, local tips, and custom procedures 4. **Test in Sandbox** — Send test messages to your AI agent before going live. Verify it handles common scenarios correctly 5. **Go live** — Deploy your AI agent to handle guest messages automatically, with full control over what gets automated vs. escalated Deep dive into Cendra's AI pipeline, knowledge base, and automation levels. ## Get Started See the full list of 45+ supported PMS integrations. Create your free Cendra workspace and connect your PMS in under 5 minutes. # Cendra + Amenitiz Integration Source: https://docs.cendra.ai/integrations/amenitiz Connect Amenitiz to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Amenitiz via unified API. Cendra integrates with Amenitiz to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Amenitiz — including check-in times, house rules, and property amenities. ## What Syncs From Amenitiz | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Amenitiz API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Amenitiz during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Amenitiz data ## What Cendra Can Do With Amenitiz Data | Scenario | How Cendra uses Amenitiz data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Amenitiz property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Amenitiz | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Amenitiz booking | ## Communication Channels Once Amenitiz is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Amenitiz from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Amenitiz in under 5 minutes. # Cendra + Apaleo Integration Source: https://docs.cendra.ai/integrations/apaleo Connect Apaleo to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Apaleo via unified API. Cendra integrates with Apaleo to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Apaleo — including check-in times, house rules, and property amenities. ## What Syncs From Apaleo | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Apaleo API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Apaleo during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Apaleo data ## What Cendra Can Do With Apaleo Data | Scenario | How Cendra uses Apaleo data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Apaleo property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Apaleo | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Apaleo booking | ## Communication Channels Once Apaleo is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Apaleo from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Apaleo in under 5 minutes. # Cendra + AvaiBook Integration Source: https://docs.cendra.ai/integrations/avaibook Connect AvaiBook to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from AvaiBook via unified API. Cendra integrates with AvaiBook to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from AvaiBook — including check-in times, house rules, and property amenities. ## What Syncs From AvaiBook | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on AvaiBook API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select AvaiBook during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live AvaiBook data ## What Cendra Can Do With AvaiBook Data | Scenario | How Cendra uses AvaiBook data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from AvaiBook property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from AvaiBook | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from AvaiBook booking | ## Communication Channels Once AvaiBook is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select AvaiBook from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect AvaiBook in under 5 minutes. # Cendra + Avantio Integration Source: https://docs.cendra.ai/integrations/avantio Connect Avantio to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Avantio via unified API. Cendra integrates with Avantio to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Avantio — including check-in times, house rules, and property amenities. ## What Syncs From Avantio | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Avantio API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Avantio during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Avantio data ## What Cendra Can Do With Avantio Data | Scenario | How Cendra uses Avantio data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Avantio property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Avantio | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Avantio booking | ## Communication Channels Once Avantio is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Avantio from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Avantio in under 5 minutes. # Cendra + Beds24 Integration Source: https://docs.cendra.ai/integrations/beds24 Connect Beds24 to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Beds24 via unified API. Cendra integrates with Beds24 to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Beds24 — including check-in times, house rules, and property amenities. ## What Syncs From Beds24 | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Beds24 API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Beds24 during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Beds24 data ## What Cendra Can Do With Beds24 Data | Scenario | How Cendra uses Beds24 data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Beds24 property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Beds24 | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Beds24 booking | ## Communication Channels Once Beds24 is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Beds24 from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Beds24 in under 5 minutes. # Cendra + BookingSync Integration Source: https://docs.cendra.ai/integrations/bookingsync Connect BookingSync to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from BookingSync via unified API. Cendra integrates with BookingSync to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from BookingSync — including check-in times, house rules, and property amenities. ## What Syncs From BookingSync | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on BookingSync API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select BookingSync during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live BookingSync data ## What Cendra Can Do With BookingSync Data | Scenario | How Cendra uses BookingSync data | | ----------------------------- | ----------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from BookingSync property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from BookingSync | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from BookingSync booking | ## Communication Channels Once BookingSync is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select BookingSync from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect BookingSync in under 5 minutes. # Cendra + Ciao Booking Integration Source: https://docs.cendra.ai/integrations/ciao-booking Connect Ciao Booking to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Ciao Booking via unified API. Cendra integrates with Ciao Booking to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Ciao Booking — including check-in times, house rules, and property amenities. ## What Syncs From Ciao Booking | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Ciao Booking API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Ciao Booking during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Ciao Booking data ## What Cendra Can Do With Ciao Booking Data | Scenario | How Cendra uses Ciao Booking data | | ----------------------------- | ------------------------------------------------------------------------------ | | Guest asks about check-in | AI retrieves check-in time and instructions from Ciao Booking property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Ciao Booking | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Ciao Booking booking | ## Communication Channels Once Ciao Booking is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Ciao Booking from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Ciao Booking in under 5 minutes. # Cendra + Cloudbeds Integration Source: https://docs.cendra.ai/integrations/cloudbeds Connect Cloudbeds to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Cloudbeds via unified API. Cendra integrates with Cloudbeds to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Cloudbeds — including check-in times, house rules, and property amenities. ## What Syncs From Cloudbeds | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Cloudbeds API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Cloudbeds during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Cloudbeds data ## What Cendra Can Do With Cloudbeds Data | Scenario | How Cendra uses Cloudbeds data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Cloudbeds property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Cloudbeds | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Cloudbeds booking | ## Communication Channels Once Cloudbeds is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Cloudbeds from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Cloudbeds in under 5 minutes. # Cendra + Cubilis Integration Source: https://docs.cendra.ai/integrations/cubilis Connect Cubilis to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Cubilis via unified API. Cendra integrates with Cubilis to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Cubilis — including check-in times, house rules, and property amenities. ## What Syncs From Cubilis | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Cubilis API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Cubilis during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Cubilis data ## What Cendra Can Do With Cubilis Data | Scenario | How Cendra uses Cubilis data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Cubilis property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Cubilis | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Cubilis booking | ## Communication Channels Once Cubilis is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Cubilis from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Cubilis in under 5 minutes. # Cendra + Direct Integration Source: https://docs.cendra.ai/integrations/direct Connect Direct to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Direct via unified API. Cendra integrates with Direct to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Direct — including check-in times, house rules, and property amenities. ## What Syncs From Direct | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Direct API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Direct during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Direct data ## What Cendra Can Do With Direct Data | Scenario | How Cendra uses Direct data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Direct property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Direct | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Direct booking | ## Communication Channels Once Direct is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Direct from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Direct in under 5 minutes. # Direct Booking via AI Agents Source: https://docs.cendra.ai/integrations/direct-booking Cendra AI agents will soon accept direct bookings from WhatsApp, Instagram, Facebook Messenger, Telegram, Line, WeChat, and more — creating payment links, collecting payments, updating calendars, and syncing with your PMS to avoid double bookings. **Coming Soon** — Direct booking via AI agents is currently in development. Core features are being rolled out progressively. Vote below to help us prioritize. ## The Vision Cendra's AI agents won't just answer guest questions — they'll accept bookings directly from any communication channel. A guest messages you on WhatsApp asking about availability, and the AI checks your calendar, offers a price, creates a payment link, collects payment, confirms the reservation, and syncs it to your PMS — all without human intervention. No OTA commissions. No manual booking process. No double bookings. ## How It Will Work ``` Guest messages on WhatsApp / Instagram / Messenger ↓ AI checks availability in your PMS calendar ↓ AI offers price and booking details ↓ Guest confirms → AI creates a Stripe payment link ↓ Guest pays → AI confirms the reservation ↓ AI syncs booking to your PMS calendar ↓ Calendar blocked → no double bookings ``` ## Supported Communication Channels (Planned) Cendra is building direct booking capabilities across all major messaging platforms: | Channel | Status | Description | | ---------------------- | ----------- | ----------------------------------------------- | | **WhatsApp Business** | Coming soon | Accept bookings via WhatsApp conversation | | **Instagram DMs** | Coming soon | Book directly from Instagram inquiries | | **Facebook Messenger** | Coming soon | Convert Messenger inquiries into bookings | | **Telegram** | Planned | Accept bookings via Telegram chat | | **Line** | Planned | Popular in Asia-Pacific markets | | **WeChat** | Planned | Essential for Chinese travelers | | **Email** | Planned | Convert email inquiries into confirmed bookings | ## What the AI Will Handle | Step | What the AI does | | ----------------------------- | ------------------------------------------------------------------------------- | | **Availability check** | AI queries your PMS calendar in real time to confirm the property is available | | **Pricing** | AI calculates the total cost including nightly rate, fees, taxes, and discounts | | **Payment collection** | AI generates a Stripe payment link and sends it to the guest | | **Booking confirmation** | Once paid, AI confirms the reservation with the guest | | **PMS sync** | AI creates the reservation in your PMS and blocks the calendar | | **Double booking prevention** | Calendar is updated immediately — no other guest can book the same dates | | **Check-in instructions** | AI automatically sends check-in details as the arrival date approaches | ## Why This Matters | Booking method | Commission | Speed | Effort | | ---------------------------- | ---------- | ----------- | ------------------------- | | Airbnb | 3-15% | Minutes | Guest self-service | | Booking.com | 15-20% | Minutes | Guest self-service | | Manual direct booking | 0% | Hours | Staff processes manually | | **Cendra AI direct booking** | **0%** | **Seconds** | **Fully automated by AI** | Direct bookings via AI agents combine the **zero commission** of direct bookings with the **instant speed** of OTA bookings — without any manual work from your team. ## PMS Calendar Sync The critical piece that makes this work: **real-time PMS calendar sync**. When the AI creates a direct booking: 1. The reservation is immediately written to your PMS 2. Your calendar is blocked for those dates across all channels 3. OTAs (Airbnb, Booking.com, Vrbo) see the updated availability 4. No double bookings — the calendar is the single source of truth ## Use Cases | Scenario | How AI handles it | | ------------------------------------------ | --------------------------------------------------------------------- | | Returning guest messages on WhatsApp | AI recognizes them, offers loyalty discount, processes booking | | Instagram follower asks about availability | AI checks dates, sends price, creates payment link in DM | | Facebook inquiry about group booking | AI calculates multi-room pricing, sends payment link | | Guest wants to extend their stay | AI checks availability, calculates additional cost, processes payment | | Last-minute booking request | AI offers available properties, processes instant booking | ## Vote on This Feature Want direct booking via AI agents? Your input shapes our roadmap. Help us prioritize by voting on our feature board. # Cendra + Elina Integration Source: https://docs.cendra.ai/integrations/elina Connect Elina to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Elina via unified API. Cendra integrates with Elina to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Elina — including check-in times, house rules, and property amenities. ## What Syncs From Elina | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Elina API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Elina during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Elina data ## What Cendra Can Do With Elina Data | Scenario | How Cendra uses Elina data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Elina property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Elina | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Elina booking | ## Communication Channels Once Elina is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Elina from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Elina in under 5 minutes. # Cendra + Escapia Integration Source: https://docs.cendra.ai/integrations/escapia Connect Escapia to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Escapia via unified API. Cendra integrates with Escapia to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Escapia — including check-in times, house rules, and property amenities. ## What Syncs From Escapia | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Escapia API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Escapia during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Escapia data ## What Cendra Can Do With Escapia Data | Scenario | How Cendra uses Escapia data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Escapia property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Escapia | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Escapia booking | ## Communication Channels Once Escapia is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Escapia from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Escapia in under 5 minutes. # Cendra + Fantastic Stay Integration Source: https://docs.cendra.ai/integrations/fantastic-stay Connect Fantastic Stay to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Fantastic Stay via unified API. Cendra integrates with Fantastic Stay to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Fantastic Stay — including check-in times, house rules, and property amenities. ## What Syncs From Fantastic Stay | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Fantastic Stay API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Fantastic Stay during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Fantastic Stay data ## What Cendra Can Do With Fantastic Stay Data | Scenario | How Cendra uses Fantastic Stay data | | ----------------------------- | -------------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Fantastic Stay property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Fantastic Stay | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Fantastic Stay booking | ## Communication Channels Once Fantastic Stay is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Fantastic Stay from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Fantastic Stay in under 5 minutes. # Google Calendar Integration Source: https://docs.cendra.ai/integrations/google-calendar Cendra syncs reservations to Google Calendar so property managers can see upcoming check-ins, check-outs, and bookings alongside their personal schedule. Cendra syncs reservations to Google Calendar so property managers can see upcoming check-ins, check-outs, and bookings alongside their personal schedule. No need to switch between your PMS and calendar to know what's happening today. ## What Syncs to Google Calendar | Event type | Details included | | ---------------- | ----------------------------------------------------- | | **Reservations** | Guest name, property, check-in/out dates, guest count | | **Check-ins** | Highlighted on arrival day | | **Check-outs** | Highlighted on departure day | ## How It Works 1. Connect your Google account via OAuth in Cendra settings 2. Cendra creates calendar events for your reservations 3. Events update automatically when bookings change 4. See your property schedule alongside personal appointments ## Use Case Google Calendar integration is useful for: * **Solo operators** who manage their schedule from Google Calendar * **On-site managers** who need a quick daily view of arrivals and departures * **Team coordination** — share the calendar with cleaning staff or co-hosts # Cendra + Guesty Integration Source: https://docs.cendra.ai/integrations/guesty Connect Guesty to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Guesty in real time. Cendra integrates natively with Guesty to sync properties, reservations, guest details, and availability in real time. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Guesty — including check-in times, house rules, and property amenities. ## What Syncs From Guesty | Data | Details | | ------------------ | ------------------------------------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source (Airbnb, Booking.com, direct) | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | ## How It Works 1. **Connect** — Enter your Guesty API key in Cendra's onboarding flow 2. **Auto-sync** — Cendra imports all properties, active reservations, and guest data 3. **Real-time updates** — New bookings, modifications, and cancellations sync automatically 4. **AI responds** — When a guest messages, the AI uses their Guesty reservation data to respond accurately ## What Cendra Can Do With Guesty Data | Scenario | How Cendra uses Guesty data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Guesty property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Guesty | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Guesty booking | ## Communication Channels Once Guesty is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Connect your Guesty API key in Cendra's onboarding flow and your properties start syncing immediately. Create your Cendra workspace and connect Guesty in under 5 minutes. # Cendra + Hospitable Integration Source: https://docs.cendra.ai/integrations/hospitable Connect Hospitable to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Hospitable via unified API. Cendra integrates with Hospitable to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Hospitable — including check-in times, house rules, and property amenities. ## What Syncs From Hospitable | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Hospitable API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Hospitable during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Hospitable data ## What Cendra Can Do With Hospitable Data | Scenario | How Cendra uses Hospitable data | | ----------------------------- | ---------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Hospitable property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Hospitable | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Hospitable booking | ## Communication Channels Once Hospitable is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Hospitable from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Hospitable in under 5 minutes. # Cendra + Hostaway Integration Source: https://docs.cendra.ai/integrations/hostaway Connect Hostaway to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Hostaway in real time. Cendra integrates natively with Hostaway to sync properties, reservations, guest details, and availability in real time. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Hostaway — including check-in times, house rules, and property amenities. ## What Syncs From Hostaway | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | ## How It Works 1. **[Connect](#how-to-connect-hostaway)** — Enter your Hostaway API credentials in Cendra's onboarding flow 2. **Auto-sync** — Cendra imports all properties, active reservations, and guest data 3. **Real-time updates** — New bookings, modifications, and cancellations sync automatically 4. **AI responds** — When a guest messages, the AI uses their Hostaway reservation data to respond accurately ## How to Connect Hostaway Go to [app.cendra.ai](https://app.cendra.ai) to create your account. Enter your company name, email, and phone number to set up your workspace. Select Hostaway from the list of supported PMS providers. In your Hostaway dashboard, search **"Cendra"** in the marketplace and click **Connect** to generate your API key. Paste your API key into Cendra's Hostaway connect form and click **Verify & Connect** to start the integration. ## What Cendra Can Do With Hostaway Data | Scenario | How Cendra uses Hostaway data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Hostaway property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Hostaway | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Hostaway booking | ## Communication Channels Once Hostaway is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Connect your Hostaway API credentials in Cendra's onboarding flow and your properties start syncing immediately. Create your Cendra workspace and connect Hostaway in under 5 minutes. # Cendra + Hostex Integration Source: https://docs.cendra.ai/integrations/hostex Connect Hostex to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Hostex via unified API. Cendra integrates with Hostex to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Hostex — including check-in times, house rules, and property amenities. ## What Syncs From Hostex | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Hostex API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Hostex during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Hostex data ## What Cendra Can Do With Hostex Data | Scenario | How Cendra uses Hostex data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Hostex property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Hostex | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Hostex booking | ## Communication Channels Once Hostex is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Hostex from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Hostex in under 5 minutes. # Cendra + Hostfully Integration Source: https://docs.cendra.ai/integrations/hostfully Connect Hostfully to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Hostfully via unified API. Cendra integrates with Hostfully to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Hostfully — including check-in times, house rules, and property amenities. ## What Syncs From Hostfully | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Hostfully API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Hostfully during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Hostfully data ## What Cendra Can Do With Hostfully Data | Scenario | How Cendra uses Hostfully data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Hostfully property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Hostfully | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Hostfully booking | ## Communication Channels Once Hostfully is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Hostfully from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Hostfully in under 5 minutes. # Cendra + Hosthub Integration Source: https://docs.cendra.ai/integrations/hosthub Connect Hosthub to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Hosthub via unified API. Cendra integrates with Hosthub to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Hosthub — including check-in times, house rules, and property amenities. ## What Syncs From Hosthub | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Hosthub API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Hosthub during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Hosthub data ## What Cendra Can Do With Hosthub Data | Scenario | How Cendra uses Hosthub data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Hosthub property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Hosthub | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Hosthub booking | ## Communication Channels Once Hosthub is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Hosthub from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Hosthub in under 5 minutes. # Cendra + Hostify Integration Source: https://docs.cendra.ai/integrations/hostify Connect Hostify to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Hostify via unified API. Cendra integrates with Hostify to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Hostify — including check-in times, house rules, and property amenities. ## What Syncs From Hostify | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Hostify API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Hostify during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Hostify data ## What Cendra Can Do With Hostify Data | Scenario | How Cendra uses Hostify data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Hostify property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Hostify | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Hostify booking | ## Communication Channels Once Hostify is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Hostify from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Hostify in under 5 minutes. # Cendra + HostTools Integration Source: https://docs.cendra.ai/integrations/hosttools Connect HostTools to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from HostTools via unified API. Cendra integrates with HostTools to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from HostTools — including check-in times, house rules, and property amenities. ## What Syncs From HostTools | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on HostTools API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select HostTools during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live HostTools data ## What Cendra Can Do With HostTools Data | Scenario | How Cendra uses HostTools data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from HostTools property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from HostTools | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from HostTools booking | ## Communication Channels Once HostTools is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select HostTools from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect HostTools in under 5 minutes. # Cendra + HotelSync Integration Source: https://docs.cendra.ai/integrations/hotelsync Connect HotelSync to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from HotelSync via unified API. Cendra integrates with HotelSync to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from HotelSync — including check-in times, house rules, and property amenities. ## What Syncs From HotelSync | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on HotelSync API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select HotelSync during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live HotelSync data ## What Cendra Can Do With HotelSync Data | Scenario | How Cendra uses HotelSync data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from HotelSync property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from HotelSync | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from HotelSync booking | ## Communication Channels Once HotelSync is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select HotelSync from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect HotelSync in under 5 minutes. # Cendra + iGMS Integration Source: https://docs.cendra.ai/integrations/igms Connect iGMS to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from iGMS via unified API. Cendra integrates with iGMS to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from iGMS — including check-in times, house rules, and property amenities. ## What Syncs From iGMS | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on iGMS API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select iGMS during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live iGMS data ## What Cendra Can Do With iGMS Data | Scenario | How Cendra uses iGMS data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from iGMS property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from iGMS | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from iGMS booking | ## Communication Channels Once iGMS is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select iGMS from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect iGMS in under 5 minutes. # Cendra + Jurny Integration Source: https://docs.cendra.ai/integrations/jurny Connect Jurny to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Jurny via unified API. Cendra integrates with Jurny to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Jurny — including check-in times, house rules, and property amenities. ## What Syncs From Jurny | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Jurny API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Jurny during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Jurny data ## What Cendra Can Do With Jurny Data | Scenario | How Cendra uses Jurny data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Jurny property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Jurny | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Jurny booking | ## Communication Channels Once Jurny is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Jurny from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Jurny in under 5 minutes. # Cendra + Kunas Integration Source: https://docs.cendra.ai/integrations/kunas Connect Kunas to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Kunas via unified API. Cendra integrates with Kunas to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Kunas — including check-in times, house rules, and property amenities. ## What Syncs From Kunas | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Kunas API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Kunas during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Kunas data ## What Cendra Can Do With Kunas Data | Scenario | How Cendra uses Kunas data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Kunas property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Kunas | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Kunas booking | ## Communication Channels Once Kunas is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Kunas from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Kunas in under 5 minutes. # Cendra + Lodgify Integration Source: https://docs.cendra.ai/integrations/lodgify Connect Lodgify to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Lodgify in real time. Cendra integrates natively with Lodgify to sync properties, reservations, guest details, and availability in real time. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Lodgify — including check-in times, house rules, and property amenities. ## What Syncs From Lodgify | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | ## How It Works 1. **Connect** — Enter your Lodgify API key in Cendra's onboarding flow 2. **Auto-sync** — Cendra imports all properties, active reservations, and guest data 3. **Real-time updates** — New bookings, modifications, and cancellations sync automatically 4. **AI responds** — When a guest messages, the AI uses their Lodgify reservation data to respond accurately ## What Cendra Can Do With Lodgify Data | Scenario | How Cendra uses Lodgify data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Lodgify property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Lodgify | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Lodgify booking | ## Communication Channels Once Lodgify is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Connect your Lodgify API key in Cendra's onboarding flow and your properties start syncing immediately. Create your Cendra workspace and connect Lodgify in under 5 minutes. # Cendra + Lodgix Integration Source: https://docs.cendra.ai/integrations/lodgix Connect Lodgix to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Lodgix via unified API. Cendra integrates with Lodgix to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Lodgix — including check-in times, house rules, and property amenities. ## What Syncs From Lodgix | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Lodgix API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Lodgix during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Lodgix data ## What Cendra Can Do With Lodgix Data | Scenario | How Cendra uses Lodgix data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Lodgix property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Lodgix | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Lodgix booking | ## Communication Channels Once Lodgix is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Lodgix from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Lodgix in under 5 minutes. # Cendra + Mews Integration Source: https://docs.cendra.ai/integrations/mews Connect Mews to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Mews via unified API. Cendra integrates with Mews to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Mews — including check-in times, house rules, and property amenities. ## What Syncs From Mews | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Mews API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Mews during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Mews data ## What Cendra Can Do With Mews Data | Scenario | How Cendra uses Mews data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Mews property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Mews | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Mews booking | ## Communication Channels Once Mews is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Mews from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Mews in under 5 minutes. # Cendra + Mr Alfred Integration Source: https://docs.cendra.ai/integrations/mr-alfred Connect Mr Alfred to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Mr Alfred via unified API. Cendra integrates with Mr Alfred to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Mr Alfred — including check-in times, house rules, and property amenities. ## What Syncs From Mr Alfred | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Mr Alfred API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Mr Alfred during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Mr Alfred data ## What Cendra Can Do With Mr Alfred Data | Scenario | How Cendra uses Mr Alfred data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Mr Alfred property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Mr Alfred | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Mr Alfred booking | ## Communication Channels Once Mr Alfred is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Mr Alfred from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Mr Alfred in under 5 minutes. # Cendra + MyTourist Integration Source: https://docs.cendra.ai/integrations/mytourist Connect MyTourist to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from MyTourist via unified API. Cendra integrates with MyTourist to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from MyTourist — including check-in times, house rules, and property amenities. ## What Syncs From MyTourist | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on MyTourist API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select MyTourist during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live MyTourist data ## What Cendra Can Do With MyTourist Data | Scenario | How Cendra uses MyTourist data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from MyTourist property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from MyTourist | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from MyTourist booking | ## Communication Channels Once MyTourist is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select MyTourist from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect MyTourist in under 5 minutes. # Cendra + NewBook Integration Source: https://docs.cendra.ai/integrations/newbook Connect NewBook to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from NewBook via unified API. Cendra integrates with NewBook to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from NewBook — including check-in times, house rules, and property amenities. ## What Syncs From NewBook | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on NewBook API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select NewBook during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live NewBook data ## What Cendra Can Do With NewBook Data | Scenario | How Cendra uses NewBook data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from NewBook property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from NewBook | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from NewBook booking | ## Communication Channels Once NewBook is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select NewBook from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect NewBook in under 5 minutes. # PMS Integrations Overview Source: https://docs.cendra.ai/integrations/overview Cendra integrates with 45+ property management systems including Guesty, Hostaway, Lodgify, Cloudbeds, OwnerRez, Beds24, Hospitable, Uplisting, Smoobu, and Mews. Connect your PMS to automate guest messaging with AI. Cendra integrates with 45+ property management systems to sync properties, reservations, guest data, pricing, and availability in real time. Once connected, Cendra's AI agents use your PMS data to respond to guest messages accurately and automatically across WhatsApp, email, and booking platforms like Airbnb and Booking.com. **Quick link:** Open Integrations in Cendra — [https://app.cendra.ai/integrations/pms](https://app.cendra.ai/integrations/pms) ## How PMS Integration Works 1. **Connect** — Enter your PMS API credentials in Cendra's onboarding flow (under 5 minutes) 2. **Sync** — Cendra imports your properties, reservations, and guest data automatically 3. **Stay current** — Data syncs in real time — new bookings, cancellations, and changes appear immediately 4. **AI uses it** — Every AI response is grounded in live PMS data, not stale information ## What Syncs | Data | Description | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, booking rules, restrictions | | **Booking rules** | Minimum/maximum stay, advance notice, preparation time | ## Featured Integrations Native integration with real-time sync Native integration with real-time sync Native integration with real-time sync Connected via unified API Connected via unified API ## All Supported PMS (45+) | PMS | Connection Type | | -------------- | --------------- | | Guesty | Native | | Hostaway | Native | | Lodgify | Native | | Cloudbeds | Unified API | | OwnerRez | Unified API | | Beds24 | Unified API | | Hospitable | Unified API | | Uplisting | Unified API | | Smoobu | Unified API | | Mews | Unified API | | Hostfully | Unified API | | Hostify | Unified API | | Avantio | Unified API | | Lodgix | Unified API | | Fantastic Stay | Unified API | | Zeevou | Unified API | | Streamline | Unified API | | BookingSync | Unified API | | Direct | Unified API | | AvaiBook | Unified API | | Apaleo | Unified API | | Track Core | Unified API | | Tokeet | Unified API | | Your Rentals | Unified API | | Hostex | Unified API | | Escapia | Unified API | | RentalWise | Unified API | | Elina | Unified API | | Resly | Unified API | | Mr Alfred | Unified API | | RMS | Unified API | | HostTools | Unified API | | HotelSync | Unified API | | Kunas | Unified API | | iGMS | Unified API | | Hosthub | Unified API | | Jurny | Unified API | | Cubilis | Unified API | | MyTourist | Unified API | | Ciao Booking | Unified API | | NewBook | Unified API | | Amenitiz | Unified API | | V-office | Unified API | | Tempo | Unified API | | Rentals United | Unified API | # Cendra + OwnerRez Integration Source: https://docs.cendra.ai/integrations/ownerrez Connect OwnerRez to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from OwnerRez via unified API. Cendra integrates with OwnerRez to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from OwnerRez — including check-in times, house rules, and property amenities. ## What Syncs From OwnerRez | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on OwnerRez API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select OwnerRez during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live OwnerRez data ## What Cendra Can Do With OwnerRez Data | Scenario | How Cendra uses OwnerRez data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from OwnerRez property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from OwnerRez | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from OwnerRez booking | ## Communication Channels Once OwnerRez is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select OwnerRez from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect OwnerRez in under 5 minutes. # Cendra + Rentals United Integration Source: https://docs.cendra.ai/integrations/rentals-united Connect Rentals United to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Rentals United via unified API. Cendra integrates with Rentals United to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Rentals United — including check-in times, house rules, and property amenities. ## What Syncs From Rentals United | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Rentals United API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Rentals United during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Rentals United data ## What Cendra Can Do With Rentals United Data | Scenario | How Cendra uses Rentals United data | | ----------------------------- | -------------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Rentals United property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Rentals United | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Rentals United booking | ## Communication Channels Once Rentals United is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Rentals United from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Rentals United in under 5 minutes. # Cendra + RentalWise Integration Source: https://docs.cendra.ai/integrations/rentalwise Connect RentalWise to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from RentalWise via unified API. Cendra integrates with RentalWise to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from RentalWise — including check-in times, house rules, and property amenities. ## What Syncs From RentalWise | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on RentalWise API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select RentalWise during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live RentalWise data ## What Cendra Can Do With RentalWise Data | Scenario | How Cendra uses RentalWise data | | ----------------------------- | ---------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from RentalWise property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from RentalWise | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from RentalWise booking | ## Communication Channels Once RentalWise is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select RentalWise from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect RentalWise in under 5 minutes. # Cendra + Resly Integration Source: https://docs.cendra.ai/integrations/resly Connect Resly to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Resly via unified API. Cendra integrates with Resly to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Resly — including check-in times, house rules, and property amenities. ## What Syncs From Resly | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Resly API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Resly during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Resly data ## What Cendra Can Do With Resly Data | Scenario | How Cendra uses Resly data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Resly property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Resly | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Resly booking | ## Communication Channels Once Resly is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Resly from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Resly in under 5 minutes. # Cendra + RMS Integration Source: https://docs.cendra.ai/integrations/rms Connect RMS to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from RMS via unified API. Cendra integrates with RMS to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from RMS — including check-in times, house rules, and property amenities. ## What Syncs From RMS | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on RMS API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select RMS during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live RMS data ## What Cendra Can Do With RMS Data | Scenario | How Cendra uses RMS data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from RMS property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from RMS | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from RMS booking | ## Communication Channels Once RMS is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select RMS from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect RMS in under 5 minutes. # Slack Integration Source: https://docs.cendra.ai/integrations/slack Cendra integrates with Slack to send real-time notifications about guest conversations, escalations, and important events to your team's Slack channels. Cendra integrates with Slack to send real-time notifications about guest conversations, escalations, and important events directly to your team's Slack channels. Stay informed without keeping the Cendra inbox open. ## What Cendra Sends to Slack | Notification type | When it's sent | | ---------------------- | ------------------------------------------------- | | **Escalations** | When a conversation is escalated from AI to human | | **New messages** | When important guest messages arrive | | **Operational alerts** | Device offline, sync issues, system notifications | ## How It Works 1. Connect your Slack workspace in Cendra settings 2. Select which Slack channel receives notifications 3. Configure which events trigger Slack messages 4. Receive real-time alerts as they happen ## Use Case Slack integration is ideal for teams that: * Monitor guest communication from Slack rather than switching apps * Need instant escalation alerts for on-call property managers * Want operational notifications (device offline, sync failures) in a shared channel # Cendra + Smoobu Integration Source: https://docs.cendra.ai/integrations/smoobu Connect Smoobu to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Smoobu via unified API. Cendra integrates with Smoobu to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Smoobu — including check-in times, house rules, and property amenities. ## What Syncs From Smoobu | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Smoobu API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Smoobu during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Smoobu data ## What Cendra Can Do With Smoobu Data | Scenario | How Cendra uses Smoobu data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Smoobu property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Smoobu | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Smoobu booking | ## Communication Channels Once Smoobu is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Smoobu from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Smoobu in under 5 minutes. # Cendra + Streamline Integration Source: https://docs.cendra.ai/integrations/streamline Connect Streamline to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Streamline via unified API. Cendra integrates with Streamline to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Streamline — including check-in times, house rules, and property amenities. ## What Syncs From Streamline | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Streamline API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Streamline during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Streamline data ## What Cendra Can Do With Streamline Data | Scenario | How Cendra uses Streamline data | | ----------------------------- | ---------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Streamline property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Streamline | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Streamline booking | ## Communication Channels Once Streamline is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Streamline from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Streamline in under 5 minutes. # Stripe Integration Source: https://docs.cendra.ai/integrations/stripe Cendra integrates with Stripe for subscription billing and upsell payment collection. Accept guest payments for early check-in, late checkout, and add-on services through secure Stripe checkout. Cendra integrates with Stripe for subscription billing and upsell payment collection. When guests accept an upsell offer (early check-in, late checkout, or add-on services), payment is collected through a secure Stripe checkout session. ## What Stripe Powers in Cendra | Feature | How Stripe is used | | ------------------------ | -------------------------------------------------------- | | **Subscription billing** | Monthly/annual Cendra subscription payments | | **Upsell payments** | Guest payments for early check-in, late checkout, extras | | **Payment links** | Shareable payment links for custom charges | | **Invoicing** | Automatic invoice generation and delivery | ## Upsell Payment Flow 1. Cendra's AI sends an upsell offer to the guest via WhatsApp or email 2. Guest clicks the payment link 3. Stripe checkout collects payment securely 4. Cendra receives a webhook confirmation 5. The upsell is marked as confirmed 6. AI can reference the confirmed upsell in future conversations ## Payment Statuses | Status | Description | | ------------- | ---------------------------------------- | | **Pending** | Payment link sent, awaiting guest action | | **Completed** | Payment collected successfully | | **Expired** | Payment link expired without action | ## Setup Connect your Stripe account in **Settings → Payments**. Cendra uses Stripe Connect to link your account securely. # Cendra + Tempo Integration Source: https://docs.cendra.ai/integrations/tempo Connect Tempo to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Tempo via unified API. Cendra integrates with Tempo to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Tempo — including check-in times, house rules, and property amenities. ## What Syncs From Tempo | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Tempo API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Tempo during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Tempo data ## What Cendra Can Do With Tempo Data | Scenario | How Cendra uses Tempo data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Tempo property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Tempo | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Tempo booking | ## Communication Channels Once Tempo is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Tempo from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Tempo in under 5 minutes. # Cendra + Tokeet Integration Source: https://docs.cendra.ai/integrations/tokeet Connect Tokeet to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Tokeet via unified API. Cendra integrates with Tokeet to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Tokeet — including check-in times, house rules, and property amenities. ## What Syncs From Tokeet | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Tokeet API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Tokeet during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Tokeet data ## What Cendra Can Do With Tokeet Data | Scenario | How Cendra uses Tokeet data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Tokeet property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Tokeet | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Tokeet booking | ## Communication Channels Once Tokeet is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Tokeet from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Tokeet in under 5 minutes. # Cendra + Track Core Integration Source: https://docs.cendra.ai/integrations/track-core Connect Track Core to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Track Core via unified API. Cendra integrates with Track Core to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Track Core — including check-in times, house rules, and property amenities. ## What Syncs From Track Core | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Track Core API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Track Core during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Track Core data ## What Cendra Can Do With Track Core Data | Scenario | How Cendra uses Track Core data | | ----------------------------- | ---------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Track Core property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Track Core | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Track Core booking | ## Communication Channels Once Track Core is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Track Core from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Track Core in under 5 minutes. # Cendra + Uplisting Integration Source: https://docs.cendra.ai/integrations/uplisting Connect Uplisting to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Uplisting via unified API. Cendra integrates with Uplisting to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Uplisting — including check-in times, house rules, and property amenities. ## What Syncs From Uplisting | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Uplisting API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Uplisting during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Uplisting data ## What Cendra Can Do With Uplisting Data | Scenario | How Cendra uses Uplisting data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Uplisting property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Uplisting | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Uplisting booking | ## Communication Channels Once Uplisting is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Uplisting from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Uplisting in under 5 minutes. # Cendra + V-office Integration Source: https://docs.cendra.ai/integrations/v-office Connect V-office to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from V-office via unified API. Cendra integrates with V-office to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from V-office — including check-in times, house rules, and property amenities. ## What Syncs From V-office | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on V-office API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select V-office during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live V-office data ## What Cendra Can Do With V-office Data | Scenario | How Cendra uses V-office data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from V-office property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from V-office | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from V-office booking | ## Communication Channels Once V-office is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select V-office from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect V-office in under 5 minutes. # Cendra + Your Rentals Integration Source: https://docs.cendra.ai/integrations/your-rentals Connect Your Rentals to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Your Rentals via unified API. Cendra integrates with Your Rentals to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Your Rentals — including check-in times, house rules, and property amenities. ## What Syncs From Your Rentals | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Your Rentals API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Your Rentals during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Your Rentals data ## What Cendra Can Do With Your Rentals Data | Scenario | How Cendra uses Your Rentals data | | ----------------------------- | ------------------------------------------------------------------------------ | | Guest asks about check-in | AI retrieves check-in time and instructions from Your Rentals property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Your Rentals | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Your Rentals booking | ## Communication Channels Once Your Rentals is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Your Rentals from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Your Rentals in under 5 minutes. # Cendra + Zeevou Integration Source: https://docs.cendra.ai/integrations/zeevou Connect Zeevou to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Zeevou via unified API. Cendra integrates with Zeevou to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Zeevou — including check-in times, house rules, and property amenities. ## What Syncs From Zeevou | Data | Details | | ------------------ | ------------------------------------------------------------------------- | | **Properties** | Name, address, amenities, descriptions, photos, room configuration | | **Reservations** | Check-in/out dates, guest count, status, special requests, booking source | | **Guest profiles** | Name, email, phone number, language preference | | **Pricing** | Nightly rates, seasonal rates, fees, discounts, taxes | | **Availability** | Calendar availability, min/max stay, advance notice | | **Booking rules** | Preparation time, check-in restrictions, length of stay limits | Exact fields depend on Zeevou API capabilities. Core reservation and property data syncs for all PMS integrations. ## How It Works 1. **Connect** — Select Zeevou during Cendra onboarding and authenticate your account 2. **Auto-sync** — Cendra imports your properties and active reservations 3. **Real-time updates** — Booking changes sync automatically 4. **AI responds** — Guest messages are answered using live Zeevou data ## What Cendra Can Do With Zeevou Data | Scenario | How Cendra uses Zeevou data | | ----------------------------- | --------------------------------------------------------------------------- | | Guest asks about check-in | AI retrieves check-in time and instructions from Zeevou property details | | Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules | | Guest asks about amenities | AI references the property's amenity list synced from Zeevou | | Pre-arrival message | AI sends check-in instructions using reservation dates and property address | | Guest asks about pricing | AI references nightly rate and fees from Zeevou booking | ## Communication Channels Once Zeevou is connected, Cendra handles guest messaging across: * **WhatsApp Business** — automated two-way messaging * **Gmail** — AI reads and responds to guest emails * **Outlook** — AI reads and responds to guest emails * **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS ## Setup Time Under 5 minutes. Select Zeevou from the PMS dropdown during onboarding and authenticate your account. Create your Cendra workspace and connect Zeevou in under 5 minutes. # How Cendra Works Source: https://docs.cendra.ai/overview/how-cendra-works Cendra connects to your property management system, syncs reservation and property data, and deploys AI agents that handle guest communication across WhatsApp, email, and OTA platforms like Airbnb and Booking.com automatically. Cendra connects to your property management system, syncs reservation and property data, and deploys AI agents that handle guest communication across WhatsApp, email, and OTA platforms like Airbnb and Booking.com automatically. ## The Cendra Pipeline When a guest sends a message, Cendra's AI processes it through a multi-stage pipeline: 1. **Identify the guest** — Cendra matches the incoming message to a reservation using phone number or email, pulling check-in dates, property details, and guest history from your PMS 2. **Retrieve context** — The AI checks your property's knowledge base for relevant information: house rules, amenities, WiFi details, local recommendations, check-in procedures 3. **Apply guardrails** — Before generating a response, Cendra checks your configured rules: tone of voice, topics the AI should not handle, price thresholds that require human approval 4. **Generate response** — The AI composes a response using the guest's context, your knowledge base, and your communication style 5. **Route for delivery** — Based on your automation level, the response is either sent automatically, queued for human review, or flagged as an escalation ## Automation Levels Cendra supports progressive automation — start with human oversight and increase automation as you build confidence: | Level | What happens | Best for | | ------------------ | --------------------------------------------- | ----------------------------- | | **Manual** | AI suggests responses, human sends | New users learning the system | | **Semi-automated** | AI sends routine messages, flags complex ones | Teams building confidence | | **Autopilot** | AI handles everything, escalates edge cases | Experienced operators | You control automation per agent, per property, and per message type. A single property can have autopilot for check-in instructions but manual mode for complaint handling. ## What Syncs From Your PMS Cendra maintains a real-time sync with your property management system: | Data type | Examples | How it's used | | ------------------ | --------------------------------------- | -------------------------------------------------------------- | | **Properties** | Name, address, amenities, photos | AI references accurate property details in responses | | **Reservations** | Check-in/out dates, guest count, status | AI knows who's arriving when and personalizes messages | | **Guest profiles** | Name, email, phone, language | AI addresses guests by name and communicates in their language | | **Pricing** | Nightly rates, fees, discounts | AI can answer pricing questions accurately | | **Availability** | Calendar, booking rules, restrictions | AI handles availability inquiries without manual lookup | | **Booking rules** | Min/max stay, advance notice, prep time | AI applies your rules when discussing bookings | ## Communication Channels Cendra supports three communication channels today: * **WhatsApp Business** — The most popular channel for guest communication in hospitality. Cendra connects via the WhatsApp Business API for two-way messaging with guests. * **Gmail** — Connect your Gmail account via OAuth. Cendra reads incoming guest emails and responds from your business email address. * **Outlook** — Connect your Outlook/Microsoft 365 account via OAuth. Same functionality as Gmail integration. All channels feed into Cendra's [unified inbox](/inbox/unified-inbox), where you can see every conversation across every channel in one view. ## Knowledge Base Cendra's AI agents are only as good as the knowledge they have. The knowledge base is where you store everything your AI needs to answer guest questions: * **Property details** — Automatically synced from your PMS (amenities, descriptions, location) * **House rules** — Check-in/out times, noise policies, pet policies, parking instructions * **Local recommendations** — Restaurants, attractions, transportation, emergency contacts * **Custom procedures** — How to handle early check-in requests, maintenance issues, lost key situations * **FAQs** — Common questions and your preferred answers The knowledge base is organized per property, so each AI agent has property-specific context. You can edit, add, and remove knowledge at any time — changes take effect immediately. ## What Makes Cendra Different * **Property-aware AI** — Unlike generic AI tools, Cendra's agents have real-time access to reservation data, property details, and guest history from your PMS * **Human-in-the-loop** — Full visibility into every AI decision. Edit, approve, or override any response through the copilot interface * **Multi-channel** — One platform for WhatsApp, email, and OTA channels instead of managing each separately * **45+ PMS integrations** — Works with Guesty, Hostaway, Lodgify, Cloudbeds, OwnerRez, Beds24, and [40+ more](/integrations/overview) * **Teachable** — Correct the AI in the inbox and it learns from your edits. No prompt engineering required # Pricing Source: https://docs.cendra.ai/overview/pricing Cendra uses performance-based pricing starting at $10/listing/month. Your tier increases only when Cendra successfully automates more tasks. All features unlocked from day one — no feature gates or upsell walls. Cendra uses performance-based pricing — you pay based on results, not seats or features. Your tier updates monthly based on the percentage of guest interactions Cendra successfully automates. All features are unlocked from day one. ## How It Works **Pay for results.** Your tier updates monthly based on the % of tasks Cendra automates. Cendra only upgrades your tier when she successfully automates more of your workload — you never pay more without getting more value. **\$10 per listing per month** is the base price. Your per-listing rate increases as automation improves, because higher automation = more value delivered. ## Pricing Tiers | Tier | Price / listing / month | Automation rate | What it means | | -------------- | ----------------------- | --------------- | ----------------------------------------------------------------------------------------- | | **Associate** | \$10 | 0-25% | Learning Mode — Cendra is learning your properties, knowledge, and communication style | | **Specialist** | \$19 | 25-50% | Building Confidence — Cendra handles routine questions, you review complex ones | | **Manager** | \$29 | 50-75% | Guardrails Active — Cendra manages most conversations autonomously with safety guardrails | | **Director** | \$39 | 75%+ | Advanced Workflows — Cendra handles the vast majority of guest communication end-to-end | ## Why Performance-Based Pricing? Most AI tools charge a flat fee regardless of how much value they deliver. Cendra's model is different: * **You start low** — at \$10/listing while Cendra learns your operation * **Price grows with value** — your tier only increases when automation improves, meaning Cendra is saving you more time and money * **The math always works** — at 75%+ automation (Director tier), Cendra typically saves $200+ per unit monthly while costing $39 * **No feature gates** — every capability is available from day one, including AI agents, knowledge base, CORA, MIRA, smart locks, upsells, and all integrations ## How Automation Rate Is Measured **Automation rate** = intents Cendra fully resolves without human help ÷ total intents received. | Metric | What counts | | ------------------ | ----------------------------------------------------------------------- | | **Fully resolved** | Cendra answered the guest's question completely — no human needed | | **Not counted** | Partial answers, escalations, or messages that required human follow-up | **Example:** If 100 guest questions come in and Cendra resolves 75 without escalation, your automation rate is 75%. ## Value Created Cendra creates value in three ways: | Value type | How it's measured | | ---------------------- | ------------------------------------------------------------------------------------------------- | | **Labor cost savings** | Hours saved from automated responses × your team's hourly cost | | **Revenue recovery** | Faster response times prevent booking abandonment — recovered bookings = recovered revenue | | **Upsell revenue** | AI-driven upsells (early check-in, late checkout, extras) generate additional revenue per booking | At Director tier ($39/listing), the typical value created exceeds $200/listing/month — a 5x+ return on investment. ## Example: 50 Listings | Tier | Monthly cost | What you get | | --------------------- | ------------ | ------------------------------------------------- | | Associate (learning) | \$500/mo | AI learning your properties, suggesting responses | | Specialist (building) | \$950/mo | 25-50% of messages handled automatically | | Manager (active) | \$1,450/mo | 50-75% automation, most guests served by AI | | Director (advanced) | \$1,950/mo | 75%+ automation, saving \$10,000+/mo in labor | ## All Features Included Every Cendra plan includes — from day one, no upgrades needed: * AI agents with [90+ language support](/ai-agents/multi-language) * [Unified inbox](/inbox/unified-inbox) for WhatsApp, email, and OTA channels * [CORA](/ai-agents/ai-rules) — natural language rule creation * [MIRA](/ai-agents/knowledge-candidates) — automated knowledge discovery * [Smart lock integration](/smart-locks/overview) with 25+ manufacturers * [Upsell management](/revenue/upsell-management) with automated delivery * [45+ PMS integrations](/integrations/overview) * [Knowledge base](/ai-agents/knowledge-base) with 6-month conversation import * [Sandbox testing](/ai-agents/sandbox) * [Dashboard & analytics](/dashboard/overview) * [Roles & permissions](/workspace/roles-permissions) (RBAC) * Unlimited team members ## FAQ ### Can I pause or cancel anytime? Yes. No long-term contracts. You can pause Cendra during slow seasons and resume when business picks up. Cancel anytime with no penalties. ### What if Cendra makes a mistake? Cendra flags uncertain responses for your review before sending. You set confidence thresholds — lower confidence means more human review, higher confidence means more autonomy. You're always in control. ### Why does my price increase when automation improves? Higher automation means Cendra is delivering more value — handling more complex requests, saving more labor hours, and recovering more revenue. You pay a fraction of this increased value. ### Do all features unlock immediately? Yes. Every Cendra capability is available from day one. Your automation rate (and price) grows as you train Cendra and she learns your operation — but you never hit feature gates or upsell walls. All features included. Start at \$10/listing. Pay for results. # Supported PMS Integrations Source: https://docs.cendra.ai/overview/supported-integrations Cendra connects to 45+ property management systems including Guesty, Hostaway, Lodgify, Cloudbeds, OwnerRez, Beds24, and more. See the full list of supported PMS and communication channel integrations. Cendra connects to 45+ property management systems and multiple communication channels, giving short-term rental operators a single platform for AI-powered guest communication regardless of their tech stack. ## 45+ PMS Integrations Cendra works with your existing property management system — no migration required. Connect in under 5 minutes and Cendra syncs your properties, reservations, guest data, pricing, and availability in real time. **Native integrations** with the deepest data access: * [Guesty](/integrations/guesty) * [Hostaway](/integrations/hostaway) * [Lodgify](/integrations/lodgify) **Plus 40+ additional PMS** via unified API, including Cloudbeds, OwnerRez, Beds24, Hospitable, Uplisting, Smoobu, Mews, Hostfully, Avantio, Streamline, iGMS, and many more. Browse all 45+ supported property management systems with connection details. ## Communication Channels Cendra consolidates guest messages from multiple channels into a single [unified inbox](/inbox/unified-inbox): * **WhatsApp Business** — Two-way guest messaging via WhatsApp Business API. [Learn more →](/inbox/whatsapp-business) * **Gmail** — Connect via OAuth to read and send guest emails * **Outlook** — Connect via Microsoft 365 OAuth ## Don't See Your PMS? Cendra is actively adding new integrations. If your PMS isn't listed, [contact us](https://cendra.ai) — we may already have it in development. # Why Cendra Source: https://docs.cendra.ai/overview/why-cendra Cendra is purpose-built for short-term rental operators — not a generic AI tool adapted for hospitality. It connects to 45+ PMS, automates guest messaging across WhatsApp, email, and OTA platforms, and gives you full control over AI decisions. Cendra is purpose-built for short-term rental operators — not a generic AI tool adapted for hospitality. It connects directly to your property management system, understands reservations, properties, and guest context, and automates communication across WhatsApp, email, and OTA platforms like Airbnb and Booking.com. ## Built for Short-Term Rentals Generic AI tools and customer service platforms don't understand hospitality. They can't look up a check-in time, reference house rules, or personalize a message based on a guest's upcoming reservation. Cendra is different because it's built specifically for property managers: | Capability | Generic AI tool | Cendra | | ---------------------------------------------- | --------------- | ------------------------------------------------------------------ | | Access reservation data in real time | No | Yes — syncs from 45+ PMS | | Know which property a guest is staying at | No | Yes — matches guest to reservation automatically | | Reference property-specific house rules | No | Yes — per-property knowledge base | | Handle upsells (early check-in, late checkout) | No | Yes — automated upsell workflows | | Work across WhatsApp + email + OTAs | Rarely | Yes — unified inbox for all channels including Airbnb, Booking.com | | Learn from corrections | Rarely | Yes — edit a response and the AI adapts | ## Key Advantages ### 45+ PMS Integrations Cendra connects natively to Guesty, Hostaway, and Lodgify, plus 40+ additional property management systems through a unified API. This includes Cloudbeds, OwnerRez, Beds24, Hospitable, Uplisting, Smoobu, Mews, and many more. [See all integrations →](/integrations/overview) ### AI That Understands Your Properties Every AI agent in Cendra has access to your property's knowledge base — amenities, house rules, check-in procedures, local recommendations. When a guest asks "what's the WiFi password?", Cendra doesn't hallucinate. It looks up the answer from your data. ### Human-in-the-Loop Control You control exactly how much autonomy the AI has. Start in manual mode where AI suggests responses and you approve them. Graduate to semi-automated mode where routine messages are sent automatically. Move to full autopilot when you're confident. Change the level anytime, per property. ### Multi-Channel Unified Inbox Stop switching between WhatsApp, email, Airbnb, and Booking.com. Cendra consolidates every guest message into one inbox, regardless of channel. See the full conversation history, AI suggestions, and reservation details in one view. [Learn more →](/inbox/unified-inbox) ### Teachable AI When the AI gets something wrong, you don't need to write prompts or configure rules. Just edit the response in the inbox. Cendra learns from your corrections and improves over time. Add knowledge, set guardrails, and define escalation rules — all from a simple interface. ### Revenue Optimization Cendra doesn't just answer questions — it generates revenue. Automated upsell workflows offer early check-in, late checkout, and extras to guests at the right moment via WhatsApp or email, with configurable pricing models. ## Who Cendra Is For * **Property managers** managing 5-500+ short-term rental units * **Vacation rental companies** using Guesty, Hostaway, Lodgify, or other PMS * **Hospitality teams** overwhelmed by repetitive guest messages * **Operators** who want AI automation without losing control over guest experience ## Get Started Cendra connects to your PMS in under 5 minutes. No engineering required. Sign up and connect your PMS to start automating guest communication today. # Privacy & Security Source: https://docs.cendra.ai/privacy/data-privacy Cendra is built with data privacy and security at its core. Guest data is encrypted, access is role-controlled, and AI agents only use information you explicitly provide in the knowledge base. GDPR-ready architecture. Cendra is built with data privacy and security at its core. Guest data is encrypted in transit and at rest, access is controlled through role-based permissions, and AI agents only use information you explicitly provide — Cendra never trains on your guest data. ## Data Privacy Principles | Principle | How Cendra implements it | | ------------------------------- | ----------------------------------------------------------------------------------------------- | | **Data minimization** | Cendra only syncs data needed for guest communication — no unnecessary data collection | | **Purpose limitation** | Guest data is used exclusively for communication and property management — never sold or shared | | **No AI training on your data** | Cendra's AI does not use your guest conversations or property data to train models | | **Data isolation** | Each workspace is fully isolated — no data leaks between workspaces or customers | | **Right to deletion** | Guest data can be deleted on request in compliance with privacy regulations | ## Security Architecture ### Encryption * **In transit** — all data is encrypted using TLS 1.2+ between your browser, Cendra's servers, and third-party integrations * **At rest** — guest data and property information are encrypted at rest in Cendra's database * **API keys** — PMS credentials and API keys are stored in Azure Key Vault, encrypted and access-controlled ### Authentication * **Auth0** — Cendra uses Auth0 for authentication, supporting email/password, Google OAuth, and Microsoft OAuth * **Multi-factor authentication** — available through Auth0 for additional account security * **Organization isolation** — each workspace is tied to an Auth0 organization, ensuring complete tenant separation ### Access Control * **Role-based permissions (RBAC)** — 14 resources with 4 action types (view, edit, create, delete) per role. [Learn more →](/workspace/roles-permissions) * **Property-level access** — restrict team members to specific properties * **Audit trail** — track who accessed what and when ### Infrastructure * **Cloud hosting** — Cendra runs on Microsoft Azure with enterprise-grade infrastructure * **Kubernetes (AKS)** — containerized microservices with automatic scaling and health monitoring * **Separate environments** — development, pre-production, and production environments are fully isolated * **Automated backups** — database backups with point-in-time recovery ## AI Safety ### How Cendra's AI Handles Guest Data Cendra's AI agents are designed with safety guardrails: * **Grounded responses only** — AI responses are based exclusively on your knowledge base and PMS data. Cendra does not hallucinate or invent information. * **No data retention by AI models** — guest conversations sent to AI models for response generation are not stored or used for training * **Configurable guardrails** — define what the AI can and cannot discuss using [AI Rules](/ai-agents/ai-rules) * **Human oversight** — all AI responses can be reviewed before sending in semi-automated mode * **Escalation rules** — sensitive topics automatically route to human team members ### What the AI Can and Cannot Access | Data | AI access | | ------------------------- | ---------------------------------------------------------------- | | Property knowledge base | Yes — this is what the AI uses to answer questions | | Guest reservation details | Yes — check-in dates, property, guest name (for personalization) | | Guest payment information | No — AI never sees or handles payment card data | | Internal team messages | No — AI only sees guest-facing conversations | | Other workspace data | No — AI is isolated per workspace | ## GDPR Readiness Cendra's architecture supports GDPR compliance: | GDPR requirement | Cendra support | | ------------------------------- | ----------------------------------------------------------------------------------- | | **Lawful basis for processing** | Data processed for legitimate interest (fulfilling guest communication) and consent | | **Right of access** | Guest data accessible through contact management | | **Right to erasure** | Guest data can be deleted on request | | **Data portability** | Contact data exportable from Cendra | | **Data processing agreements** | Available for enterprise customers | | **Data breach notification** | Incident response procedures in place | | **Privacy by design** | Workspace isolation, encryption, RBAC built into architecture | ## PMS Data Handling When Cendra syncs data from your property management system: * **Sync is read-focused** — Cendra reads property and reservation data from your PMS. It does not modify PMS data unless you configure specific write-back actions. * **Credentials secured** — PMS API keys and OAuth tokens are stored in Azure Key Vault, not in application databases * **Real-time sync** — data stays current without manual exports or batch imports * **No data duplication** — Cendra references your PMS as the source of truth ## Communication Channel Security | Channel | Security measures | | --------------------- | ----------------------------------------------------------------------------------- | | **WhatsApp Business** | End-to-end encryption (WhatsApp native), official Business API | | **Gmail** | OAuth 2.0 authentication, Google Pub/Sub for real-time notifications | | **Outlook** | OAuth 2.0 authentication, Microsoft Graph API with subscription-based notifications | Cendra never stores email or WhatsApp passwords. All channel connections use OAuth tokens that can be revoked at any time. ## Smart Lock Security For properties using [smart lock integrations](/smart-locks/overview): * **Temporary access codes** — guest codes are time-bound to reservation dates * **Automatic revocation** — codes are removed at checkout * **Seam platform** — device communication goes through Seam's verified webhook system with Svix signature verification * **No master codes exposed** — Cendra manages individual guest codes, not property master codes ## Reporting Security Concerns If you discover a security vulnerability or have concerns about data handling, contact us at [security@cendra.ai](mailto:security@cendra.ai). # Availability & Booking Rules Source: https://docs.cendra.ai/properties/availability-booking-rules Cendra syncs availability settings and booking rules from your PMS — including default availability, booking windows, advance notice, preparation time, check-in restrictions, and length-of-stay limits. Cendra syncs availability settings and booking rules from your property management system, making this data available to AI agents for accurate guest responses about availability inquiries. **Quick link:** Open Properties in Cendra — [https://app.cendra.ai/properties](https://app.cendra.ai/properties) — select a property to view its availability and booking rules. ## Availability Settings | Setting | Description | | --------------------------- | -------------------------------------------------------- | | **Default availability** | Whether the property is available for booking by default | | **Booking window** | How far in advance guests can book | | **Advance notice** | Minimum notice before a booking can be made | | **Preparation time** | Buffer between reservations for cleaning and turnover | | **Check-in restrictions** | Specific days or times when check-in is allowed | | **Maximum nights per year** | Annual cap on rental nights (for regulatory compliance) | ## Length of Stay Limits | Setting | Description | | ---------------- | ----------------------------------------------------- | | **Minimum stay** | Shortest allowed reservation (e.g., 2 nights minimum) | | **Maximum stay** | Longest allowed reservation (e.g., 30 nights maximum) | ## How AI Uses Availability Data When a guest asks "is the property available next weekend?", Cendra's AI: 1. Checks the property's calendar availability from the PMS 2. Verifies the request meets booking rules (minimum stay, advance notice) 3. Responds with accurate availability information This eliminates manual calendar checks and ensures guests get instant, accurate answers. # Pricing & Fees Source: https://docs.cendra.ai/properties/pricing-fees Cendra syncs pricing, fees, taxes, and markups from your PMS. AI agents use this data to answer guest pricing questions accurately — nightly rates, seasonal rates, cleaning fees, and more. Cendra syncs pricing, fees, taxes, and markups from your property management system. AI agents use this data to answer guest pricing questions accurately and consistently across all communication channels. **Quick link:** Open Properties in Cendra — [https://app.cendra.ai/properties](https://app.cendra.ai/properties) — select a property to view its pricing and fees. ## Pricing Components | Component | Description | | --------------------- | ------------------------------------------------- | | **Base nightly rate** | Standard per-night price | | **Seasonal rates** | Date-specific pricing adjustments | | **Discounts** | Length-of-stay discounts, early booking discounts | | **Optional extras** | Add-on services and amenities guests can purchase | | **Cleaning fees** | One-time or per-stay cleaning charges | | **Service fees** | Platform or management service fees | | **Taxes** | Local taxes, tourism taxes, VAT | | **Channel markups** | Price adjustments per booking channel | ## How AI Uses Pricing Data | Guest question | AI response source | | --------------------------------------- | ----------------------------- | | "How much per night?" | Base nightly rate from PMS | | "Any discounts for a week?" | Length-of-stay discount rules | | "What's the total cost?" | Nightly rate + fees + taxes | | "Is cleaning included?" | Cleaning fee configuration | | "Why is the price different on Airbnb?" | Channel markup settings | ## Markups Cendra supports channel-specific markups — pricing adjustments that apply to specific booking channels. This allows you to offset commission differences between platforms while keeping your base rate consistent. # Properties & Listings Source: https://docs.cendra.ai/properties/properties-listings Cendra syncs properties from your PMS and provides a detailed view of each property's amenities, location, rooms, photos, pricing, and channel integrations. Manage all your short-term rental properties in one place. Cendra syncs properties from your property management system and provides a detailed view of each property's configuration, amenities, and channel status. Every property synced to Cendra becomes a source of knowledge for your AI agents. **Quick link:** Open Properties in Cendra — [https://app.cendra.ai/properties](https://app.cendra.ai/properties) ## Property Detail Sections Each property in Cendra has the following configurable sections: | Section | What it contains | | ------------------------- | --------------------------------------------------------------- | | **Descriptions** | Property name, headline, detailed description, house rules | | **Location** | Address, coordinates, access instructions, neighborhood details | | **Amenities** | Full list of property facilities and amenities | | **Photos** | Cover photo and photo gallery | | **Rooms & Beds** | Room configuration, bed types, capacity | | **Pricing** | Base nightly rate, seasonal rates, discounts | | **Availability** | Default availability, booking window, advance notice | | **Booking Rules** | Min/max stay, preparation time, check-in restrictions | | **Cancellation Policies** | Cancellation rules and deadlines | | **Channel Integrations** | Sync status across connected booking channels | | **Taxes** | Tax configuration per property | | **Fees** | Additional fees (cleaning, service, etc.) | | **Markups** | Channel-specific pricing adjustments | | **WiFi Access** | Network name and password for guest sharing | | **Custom Fields** | Property-specific metadata | | **Owner License** | Legal documentation and licensing info | ## How Properties Feed AI Agents Everything in a property's profile becomes part of the AI agent's knowledge: * Guest asks about WiFi → AI retrieves the WiFi password from the property profile * Guest asks about amenities → AI references the property's amenity list * Guest asks about check-in → AI uses the property's location and access instructions * Guest asks about pricing → AI references the property's rate configuration ## Property Sync Properties sync automatically from your PMS. When you add, update, or remove a property in your PMS, the change appears in Cendra within minutes. No manual import required. ## Channel Integration Status For each property, Cendra shows the sync status across your connected booking channels (Airbnb, Booking.com, Vrbo, etc.). This helps you verify that property data is consistent across all platforms. # Upsell Pricing Models Source: https://docs.cendra.ai/revenue/pricing-models Cendra supports four upsell pricing models — fixed price, hourly, percentage, and gap percentage — for flexible revenue optimization across early check-in, late checkout, and add-on services. Cendra supports four upsell pricing models, giving you flexibility to price extras based on your business model and guest expectations. ## Fixed Price A set amount for the upsell service, regardless of other factors. **Best for:** Services with consistent costs — airport transfers, grocery packs, welcome baskets. **Example:** Early check-in for \$30 flat fee. ## Hourly Per-hour pricing based on how much earlier or later the guest checks in or out. **Best for:** Early check-in and late checkout where the value scales with time. **Example:** Early check-in at $15/hour — guest checking in 2 hours early pays $30, 3 hours early pays \$45. ## Percentage A percentage of the nightly rate applied as the upsell price. **Best for:** Premium properties where upsell value should scale with the room rate. **Example:** Late checkout at 20% of nightly rate — a $200/night property charges $40 for late checkout. ## Gap Percentage Percentage-based pricing for calendar gap offers — services offered during empty periods between reservations. **Best for:** Maximizing revenue from vacant nights by offering discounted stays or services. **Example:** 50% of nightly rate for a gap night between two reservations. ## Choosing a Pricing Model | Scenario | Recommended model | | -------------------------------------- | ----------------- | | Budget properties, consistent services | Fixed price | | Flexible check-in/out timing | Hourly | | Luxury/premium properties | Percentage | | Fill calendar gaps | Gap percentage | # Upsell Management Source: https://docs.cendra.ai/revenue/upsell-management Cendra's upsell system automatically offers guests extras like early check-in, late checkout, airport transfers, and add-on services via WhatsApp, email, and booking platforms. Multiple pricing models and delivery channels. Cendra's upsell system automatically offers guests extras like early check-in, late checkout, airport transfers, and add-on services via WhatsApp, email, and booking platforms. Upsells are delivered at the right moment in the guest journey — generating additional revenue without manual effort. **Quick link:** Open Upsell Management in Cendra — [https://app.cendra.ai/upsell](https://app.cendra.ai/upsell) ## How Upsells Work 1. **Create an upsell offer** — define the service, pricing, and delivery method 2. **Set targeting rules** — choose which properties, days, and reservation stages trigger the offer 3. **Cendra delivers automatically** — AI sends the offer via WhatsApp or email at the configured time 4. **Guest accepts or declines** — payment is collected through Stripe if the guest accepts 5. **Track performance** — monitor acceptance rates, revenue, and trends in the Upsell Tracker ## Upsell Types | Type | Example | How it works | | ------------------ | --------------------------------------- | ---------------------------------- | | **Early check-in** | "Check in at 10am for \$30" | Offered before arrival | | **Late checkout** | "Check out at 2pm for \$25" | Offered during stay | | **Gap upsell** | Services offered between reservations | Targets available gaps in calendar | | **Add-on service** | Airport transfer, grocery delivery, spa | Offered pre-arrival or during stay | ## Pricing Models | Model | Description | | ------------------ | ----------------------------------------------------- | | **Fixed price** | Set amount per upsell (e.g., \$30 for early check-in) | | **Hourly** | Per-hour pricing (e.g., \$15/hour for early check-in) | | **Percentage** | Percentage of nightly rate | | **Gap percentage** | Percentage-based pricing for calendar gap offers | ## Configuration Options | Setting | Description | | -------------------------- | ------------------------------------------ | | **Target properties** | Specific properties or all | | **Days of week** | Which days the offer is active | | **Advance notice** | Minimum time before check-in to send offer | | **Min/max night triggers** | Offer based on reservation length | | **Delivery method** | WhatsApp, email, or both | | **Payment collection** | Pre-payment via Stripe or pay on arrival | ## Upsell Tracker The Upsell Tracker dashboard provides: * **KPI cards** — total revenue, acceptance rate, active offers * **Performance charts** — revenue trends over time * **Per-offer metrics** — which upsells perform best * **Property breakdown** — revenue by property # Guest Access Codes Source: https://docs.cendra.ai/smart-locks/guest-access-codes Cendra automatically creates unique smart lock access codes for each guest reservation and revokes them at checkout. Codes are tied to check-in/out dates and work with Yale, August, Schlage, and 20+ lock brands. Cendra automatically creates unique smart lock access codes for each guest reservation and revokes them at checkout. No manual code management — Cendra handles the entire lifecycle based on your reservation data from your PMS. **Quick link:** Open Access Codes in Cendra — [https://app.cendra.ai/home-automation/access-codes](https://app.cendra.ai/home-automation/access-codes) ## How Guest Access Codes Work 1. **New reservation syncs from PMS** — Cendra detects a confirmed booking with check-in/out dates 2. **Code created** — Cendra generates a unique access code on the property's smart lock via Seam 3. **Code activated** — the code becomes active at the check-in time 4. **Guest arrives** — they use the code to unlock the door (you can share the code via WhatsApp or email using AI agents) 5. **Code revoked** — at checkout time, Cendra automatically removes the code from the lock ## Code Lifecycle | Stage | When | What happens | | ----------- | --------------------- | ----------------------------------------------- | | **Created** | Reservation confirmed | Unique code generated and scheduled on the lock | | **Active** | Check-in time | Code works on the lock | | **In use** | During stay | Guest can lock/unlock with their code | | **Revoked** | Check-out time | Code is automatically removed from the lock | ## Sharing Codes with Guests Cendra's AI agents can share access codes with guests automatically through your communication channels: * **WhatsApp** — AI sends the code as part of pre-arrival instructions * **Email** — included in check-in information emails * **Timed delivery** — codes can be shared 24 hours before check-in, or at any time you configure The AI agent references the access code from the property's device data — it's part of the knowledge the AI uses when responding to check-in questions. ## Security * **Unique codes per reservation** — every guest gets a different code * **Time-bound** — codes only work during the reservation period * **Automatic cleanup** — no forgotten active codes from past guests * **Audit trail** — Cendra logs when codes are created, used, and revoked * **Real-time status** — see which codes are currently active on each lock ## Supported Locks Guest access codes work with any Seam-compatible smart lock that supports temporary codes, including: * Yale smart locks and deadbolts * August smart locks * Schlage smart locks * Level Lock * Igloohome locks and lockboxes * Kwikset smart locks * Nuki smart locks * And 15+ additional brands ## Combining with AI Agents The most powerful setup combines guest access codes with Cendra's AI agents: 1. **Guest asks "how do I get in?"** → AI retrieves the access code and property entry instructions from the knowledge base 2. **Pre-arrival message** → AI automatically sends check-in instructions with the access code 24 hours before arrival 3. **Guest reports lock issue** → AI troubleshoots (battery check, code verification) and escalates to your team if needed # Smart Locks & IoT Integration Source: https://docs.cendra.ai/smart-locks/overview Cendra integrates with smart locks and IoT devices via Seam to automate guest access, monitor device status, and manage property hardware from a single platform. Supports Yale, August, Schlage, Level Lock, and 20+ manufacturers. Cendra integrates with smart locks and IoT devices via the Seam platform to automate guest access, monitor device status, and manage property hardware alongside your guest communication. This makes Cendra one of the few AI guest communication platforms that also handles physical property access. **Quick link:** Open Home Automation in Cendra — [https://app.cendra.ai/home-automation](https://app.cendra.ai/home-automation) ## What Cendra Can Do With Smart Locks * **Automatic guest access codes** — generate unique access codes for each reservation, tied to check-in and check-out dates * **Real-time device monitoring** — see lock status (locked/unlocked), battery level, and online/offline status * **Automatic code revocation** — access codes are revoked when the guest checks out * **Instant notifications** — get alerts when devices go offline, batteries are low, or locks are tampered with ## Supported Device Manufacturers Cendra supports smart locks and devices from 25+ manufacturers through Seam: | Manufacturer | Device types | | -------------- | ------------------------------ | | **Yale** | Smart locks, deadbolts | | **August** | Smart locks, keypads | | **Schlage** | Smart locks, deadbolts | | **Level Lock** | Invisible smart locks | | **Kisi** | Access control systems | | **Salto** | Electronic locks | | **Dormakaba** | Commercial & residential locks | | **Assa Abloy** | Smart locks, access control | | **HID** | Access control readers | | **Igloohome** | Smart locks, lockboxes | | **Kwikset** | Smart locks, deadbolts | | **Nuki** | Smart locks (European) | | **TTLock** | Smart locks | | **Wyze** | Smart locks | | **Lockly** | Smart locks with touchscreen | Plus 10+ additional manufacturers supported by the Seam platform. ## Supported Device Types | Device type | What Cendra monitors | | --------------- | -------------------------------------------------------------- | | **Smart locks** | Lock/unlock status, access codes, battery level, online status | | **Keypads** | Code entry, battery level | | **Thermostats** | Temperature, mode (heat/cool/auto) | | **Sensors** | Door/window open/close, motion detection | ## How It Works 1. **Connect your Seam account** in Cendra settings 2. **Cendra discovers your devices** — all connected locks and devices sync automatically 3. **Assign devices to properties** — link each device to the correct property 4. **Automation kicks in** — Cendra creates guest access codes, monitors devices, and sends alerts ## Real-Time Monitoring Cendra receives real-time updates from your devices: | Event | What happens | | ---------------------- | ----------------------------------------- | | Device connected | New device appears in Cendra | | Device disconnected | Alert sent — device went offline | | Lock locked/unlocked | Status updated in real-time | | Access code set | Confirmation that guest code is active | | Access code removed | Confirmation that guest code is revoked | | Battery status changed | Battery level updated, low-battery alerts | Learn how Cendra automatically creates and revokes guest access codes. # Billing & Subscription Source: https://docs.cendra.ai/workspace/billing Cendra uses Stripe for billing and subscription management. Manage your plan, update payment methods, and view invoices from the billing settings page. Cendra uses Stripe for billing and subscription management. Access your billing settings to manage your plan, update payment methods, and view invoices. **Quick link:** Open Billing Settings in Cendra — [https://app.cendra.ai/settings/billing](https://app.cendra.ai/settings/billing) ## Billing Management Navigate to **Settings → Billing & Subscription** to: * **View your current plan** — see which plan you're on and what's included * **Manage subscription** — upgrade, downgrade, or cancel your plan * **Update payment method** — change your credit card or payment details * **View invoices** — access past invoices and payment history ## Billing Models Cendra supports two billing models: | Model | Description | | ----------------- | ------------------------------------------- | | **Consolidated** | Single subscription covering all workspaces | | **Per-workspace** | Separate subscription for each workspace | ## Payment Processing All payments are processed securely through Stripe. Cendra does not store credit card information directly — all payment data is handled by Stripe's PCI-compliant infrastructure. # Roles & Permissions Source: https://docs.cendra.ai/workspace/roles-permissions Cendra's role-based access control (RBAC) system lets you create custom roles with granular permissions across 14 resources and 4 actions. Control who can view, edit, create, and delete across messages, agents, properties, and more. Cendra's role-based access control (RBAC) system lets you create custom roles with granular permissions. Control exactly who on your team can access which features and perform which actions. **Quick link:** Open Permission Settings in Cendra — [https://app.cendra.ai/settings/permission-matrix](https://app.cendra.ai/settings/permission-matrix) ## How Permissions Work Permissions follow the format `resource:action`. Each role defines which resource-action combinations are allowed. ## Resources | Resource | What it controls | | ----------------- | -------------------------------------- | | **message** | Inbox conversations and guest messages | | **agent** | AI agent configuration and management | | **knowledgebase** | Knowledge base articles and content | | **label** | Labels and condition rules | | **sandbox** | Sandbox testing environment | | **workspace** | Workspace settings and configuration | | **workspaceuser** | Team member management | | **property** | Property details and configuration | | **booking** | Reservation data and management | | **task** | Issues and task management | | **upsell** | Upsell campaigns and tracking | | **notification** | Notification preferences | | **user** | User profile management | | **role** | Role creation and permission editing | ## Actions | Action | Description | | ---------- | --------------------- | | **view** | Read-only access | | **edit** | Modify existing items | | **create** | Create new items | | **delete** | Remove items | ## Creating Custom Roles 1. Navigate to **Settings → Workspace → Roles** 2. Click **Create Role** 3. Name the role (e.g., "Property Manager", "Guest Support", "Admin") 4. Toggle permissions on/off for each resource-action combination 5. Save the role ## Example Roles | Role | Permissions | | -------------------- | ------------------------------------------------------------------------------------- | | **Admin** | Full access to everything | | **Property Manager** | View/edit properties, bookings, messages. No access to workspace settings or billing. | | **Guest Support** | View/edit messages, view properties and bookings. No agent configuration. | | **Viewer** | View-only access to messages, properties, and dashboard | ## Property-Level Access Beyond role-based permissions, you can restrict team members to specific properties. A team member with "Guest Support" role restricted to 3 properties will only see messages and bookings for those properties. # Workspace Settings Source: https://docs.cendra.ai/workspace/workspace-settings Cendra workspace settings let you configure your team's shared environment — workspace name, timezone, team members, and general preferences for your property management operation. Cendra workspace settings let you configure your team's shared environment. Each workspace operates independently with its own properties, AI agents, team members, and billing. **Quick link:** Open Workspace Settings in Cendra — [https://app.cendra.ai/settings/workspace](https://app.cendra.ai/settings/workspace) ## General Settings | Setting | Description | | ------------------ | ---------------------------------- | | **Workspace name** | Your company or brand name | | **Timezone** | Default timezone for the workspace | ## Team Members Manage who has access to your workspace: * **Invite members** — add team members by email * **Assign roles** — give each member a role that determines their permissions * **Property access** — restrict members to specific properties * **Remove members** — revoke access when team members leave ## Multi-Workspace Cendra supports multiple workspaces for operators managing properties under different brands. Each workspace has separate: * PMS connections * AI agent configurations * Team members and permissions * Billing and subscription Switch between workspaces from the workspace selector in the navigation.