> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cendra.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Cendra + HotelSync Integration

> Connect HotelSync to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from HotelSync via unified API.

Cendra integrates with HotelSync to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from HotelSync — including check-in times, house rules, and property amenities.

## What Syncs From HotelSync

| Data               | Details                                                                   |
| ------------------ | ------------------------------------------------------------------------- |
| **Properties**     | Name, address, amenities, descriptions, photos, room configuration        |
| **Reservations**   | Check-in/out dates, guest count, status, special requests, booking source |
| **Guest profiles** | Name, email, phone number, language preference                            |
| **Pricing**        | Nightly rates, seasonal rates, fees, discounts, taxes                     |
| **Availability**   | Calendar availability, min/max stay, advance notice                       |
| **Booking rules**  | Preparation time, check-in restrictions, length of stay limits            |

<Note>Exact fields depend on HotelSync API capabilities. Core reservation and property data syncs for all PMS integrations.</Note>

## How It Works

1. **Connect** — Select HotelSync during Cendra onboarding and authenticate your account
2. **Auto-sync** — Cendra imports your properties and active reservations
3. **Real-time updates** — Booking changes sync automatically
4. **AI responds** — Guest messages are answered using live HotelSync data

## What Cendra Can Do With HotelSync Data

| Scenario                      | How Cendra uses HotelSync data                                              |
| ----------------------------- | --------------------------------------------------------------------------- |
| Guest asks about check-in     | AI retrieves check-in time and instructions from HotelSync property details |
| Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules        |
| Guest asks about amenities    | AI references the property's amenity list synced from HotelSync             |
| Pre-arrival message           | AI sends check-in instructions using reservation dates and property address |
| Guest asks about pricing      | AI references nightly rate and fees from HotelSync booking                  |

## Communication Channels

Once HotelSync is connected, Cendra handles guest messaging across:

* **WhatsApp Business** — automated two-way messaging
* **Gmail** — AI reads and responds to guest emails
* **Outlook** — AI reads and responds to guest emails
* **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS

## Setup Time

Under 5 minutes. Select HotelSync from the PMS dropdown during onboarding and authenticate your account.

<Card title="Get Started with HotelSync + Cendra" icon="rocket" href="https://app.cendra.ai">
  Create your Cendra workspace and connect HotelSync in under 5 minutes.
</Card>