> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cendra.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Cendra + Escapia Integration

> Connect Escapia to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Escapia via unified API.

Cendra integrates with Escapia to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Escapia — including check-in times, house rules, and property amenities.

## What Syncs From Escapia

| Data               | Details                                                                   |
| ------------------ | ------------------------------------------------------------------------- |
| **Properties**     | Name, address, amenities, descriptions, photos, room configuration        |
| **Reservations**   | Check-in/out dates, guest count, status, special requests, booking source |
| **Guest profiles** | Name, email, phone number, language preference                            |
| **Pricing**        | Nightly rates, seasonal rates, fees, discounts, taxes                     |
| **Availability**   | Calendar availability, min/max stay, advance notice                       |
| **Booking rules**  | Preparation time, check-in restrictions, length of stay limits            |

<Note>Exact fields depend on Escapia API capabilities. Core reservation and property data syncs for all PMS integrations.</Note>

## How It Works

1. **Connect** — Select Escapia during Cendra onboarding and authenticate your account
2. **Auto-sync** — Cendra imports your properties and active reservations
3. **Real-time updates** — Booking changes sync automatically
4. **AI responds** — Guest messages are answered using live Escapia data

## What Cendra Can Do With Escapia Data

| Scenario                      | How Cendra uses Escapia data                                                |
| ----------------------------- | --------------------------------------------------------------------------- |
| Guest asks about check-in     | AI retrieves check-in time and instructions from Escapia property details   |
| Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules        |
| Guest asks about amenities    | AI references the property's amenity list synced from Escapia               |
| Pre-arrival message           | AI sends check-in instructions using reservation dates and property address |
| Guest asks about pricing      | AI references nightly rate and fees from Escapia booking                    |

## Communication Channels

Once Escapia is connected, Cendra handles guest messaging across:

* **WhatsApp Business** — automated two-way messaging
* **Gmail** — AI reads and responds to guest emails
* **Outlook** — AI reads and responds to guest emails
* **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS

## Setup Time

Under 5 minutes. Select Escapia from the PMS dropdown during onboarding and authenticate your account.

<Card title="Get Started with Escapia + Cendra" icon="rocket" href="https://app.cendra.ai">
  Create your Cendra workspace and connect Escapia in under 5 minutes.
</Card>