> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cendra.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Cendra + Direct Integration

> Connect Direct to Cendra to automate guest messaging with AI. Syncs properties, reservations, guest profiles, pricing, and availability from Direct via unified API.

Cendra integrates with Direct to sync properties, reservations, guest details, and availability. Once connected, Cendra's AI agents automatically respond to guest messages using live booking data from Direct — including check-in times, house rules, and property amenities.

## What Syncs From Direct

| Data               | Details                                                                   |
| ------------------ | ------------------------------------------------------------------------- |
| **Properties**     | Name, address, amenities, descriptions, photos, room configuration        |
| **Reservations**   | Check-in/out dates, guest count, status, special requests, booking source |
| **Guest profiles** | Name, email, phone number, language preference                            |
| **Pricing**        | Nightly rates, seasonal rates, fees, discounts, taxes                     |
| **Availability**   | Calendar availability, min/max stay, advance notice                       |
| **Booking rules**  | Preparation time, check-in restrictions, length of stay limits            |

<Note>Exact fields depend on Direct API capabilities. Core reservation and property data syncs for all PMS integrations.</Note>

## How It Works

1. **Connect** — Select Direct during Cendra onboarding and authenticate your account
2. **Auto-sync** — Cendra imports your properties and active reservations
3. **Real-time updates** — Booking changes sync automatically
4. **AI responds** — Guest messages are answered using live Direct data

## What Cendra Can Do With Direct Data

| Scenario                      | How Cendra uses Direct data                                                 |
| ----------------------------- | --------------------------------------------------------------------------- |
| Guest asks about check-in     | AI retrieves check-in time and instructions from Direct property details    |
| Guest requests early check-in | AI checks availability and offers upsell or escalates per your rules        |
| Guest asks about amenities    | AI references the property's amenity list synced from Direct                |
| Pre-arrival message           | AI sends check-in instructions using reservation dates and property address |
| Guest asks about pricing      | AI references nightly rate and fees from Direct booking                     |

## Communication Channels

Once Direct is connected, Cendra handles guest messaging across:

* **WhatsApp Business** — automated two-way messaging
* **Gmail** — AI reads and responds to guest emails
* **Outlook** — AI reads and responds to guest emails
* **OTA & PMS Inbox** — messages from Airbnb, Booking.com, Vrbo, and other platforms via your PMS

## Setup Time

Under 5 minutes. Select Direct from the PMS dropdown during onboarding and authenticate your account.

<Card title="Get Started with Direct + Cendra" icon="rocket" href="https://app.cendra.ai">
  Create your Cendra workspace and connect Direct in under 5 minutes.
</Card>