> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cendra.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Dashboard & Analytics

> Cendra's Dashboard provides real-time analytics on AI automation performance, guest communication metrics, active issues, escalation rates, and property-level insights for short-term rental operators.

Cendra's Dashboard provides real-time analytics on AI automation performance, guest communication metrics, active issues, and escalation rates. Monitor how your AI agents are performing across all properties from a single view.

<Info>**Quick link:** Open Dashboard in Cendra — [https://app.cendra.ai/dashboard](https://app.cendra.ai/dashboard)</Info>

## Dashboard Components

### Active Issues

A summary card showing the number of open issues that need attention — messages the AI escalated, missing knowledge requests, and unresolved guest problems.

### Automation Trends

A chart showing AI automation performance over time:

* **Automation rate** — percentage of messages handled by AI without human intervention
* **Semi-automated** — messages where AI drafted a response for human approval
* **Manual** — messages that required full human response

### Escalation Chart

Track how often and why conversations are escalated to your team:

* Escalation frequency over time
* Most common escalation triggers
* Resolution time for escalated conversations

### Property Automation Grid

Per-property breakdown of AI performance:

* Automation rate by property
* Message volume by property
* Escalation rate by property

### Date Range Filtering

Filter all dashboard metrics by custom date ranges to analyze specific periods.

## Key Metrics

| Metric               | What it measures                                     |
| -------------------- | ---------------------------------------------------- |
| **Automation rate**  | % of messages handled by AI without human help       |
| **Escalation rate**  | % of messages escalated to human team                |
| **Response time**    | Average time between guest message and response      |
| **Active issues**    | Number of unresolved items needing attention         |
| **Messages handled** | Total messages processed by AI                       |
| **Knowledge gaps**   | Questions the AI couldn't answer (missing knowledge) |

## Using the Dashboard

* **Monitor daily** — check active issues and automation rate each morning
* **Identify patterns** — if escalation rate spikes, investigate which properties or topics are causing it
* **Improve knowledge** — dashboard highlights knowledge gaps. Add missing information to improve automation rate.
* **Track progress** — watch automation rate increase over time as you refine your AI agents