> ## Documentation Index
> Fetch the complete documentation index at: https://docs.cendra.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Management

> Cendra's contact management system stores guest profiles, communication history, and booking data. Search, filter, create, and export contacts across all your properties.

Cendra's contact management system stores guest profiles synced from your PMS alongside communication history from WhatsApp, email, and booking platforms. Every guest who messages you or has a reservation becomes a contact in Cendra.

<Info>**Quick link:** Open Contacts in Cendra — [https://app.cendra.ai/contact](https://app.cendra.ai/contact)</Info>

## What Contact Records Include

| Field                   | Description                                         |
| ----------------------- | --------------------------------------------------- |
| **Name**                | Guest's full name from PMS or communication channel |
| **Email**               | Email address                                       |
| **Phone**               | Phone number (from WhatsApp or PMS)                 |
| **Contact type**        | Categorization (guest, owner, vendor, etc.)         |
| **Reservation history** | All bookings associated with this contact           |
| **Message history**     | Full conversation history across all channels       |
| **Labels**              | Automatically applied labels based on conditions    |

## Features

* **Search** — find contacts by name or any field with instant autocomplete
* **Filter by type** — view only guests, owners, or custom contact types
* **Create contacts** — manually add contacts not synced from PMS
* **Edit contacts** — update contact information
* **Export** — bulk export contacts for external use
* **Linked reservations** — see all bookings associated with each contact

## How Contacts Feed AI Agents

When a guest messages, Cendra matches them to a contact record. The AI then has access to:

* Past communication history (what was discussed before)
* Reservation details (current and past bookings)
* Contact labels (VIP, returning guest, etc.)
* Preferred language

This context helps the AI personalize responses and maintain continuity across conversations.